2025's Key themes
CX and engagement
• Agentic-AI and self-service
• Data-driven personalisation
• Next-gen value added services
Payments and wallets
• RIX-INST and SEPA Instant
• Cross-border harmonisation
• The future of A2A payments
• Digital Wallet competition
Core banking and AI
• Transformation case study
• Readying for AI
• Streamlining core operations with AI
Business banking and lending
• Digital banking experiences
• Enhancing cash management
• Optimising SME lending
• Credit scoring and open data
Fraud, resilience and security
• Instant payments fraud
• APP fraud strategy
• AI in counter fraud and AML
• Cyber resilience strategies
Digital identity and KYC
• EU Digital Identity Wallets
• Onboarding and Digital ID
• Authentication and verification innovations
FIDA: open data opportunities
• The strategic implications
• Investing in API infrastructure
• Leveraging open data for customers
CBDCs and tokenized deposits
• The Digital Euro latest
• Wholesale CBDC case study
• The potential of tokenized deposits