Surviving seismic shocks: strategies to triumph in a new banking era
Reprioritising digital investment in the age of uncertainty
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Volatility now defines our world and more disruptive shifts are on the horizon, from generative AI to continued economic uncertainty.
It’s time for global banking and lending leaders to do some strategic soul searching, harnessing new technologies to enable the industry to take on BigTech and thrive in the expanding world of digital ecosystems.
While some are opting to limit spending and cut costs, this webinar explores the imperative for banks and lenders to prioritise digital investment, keep up with competition and deliver CX excellence to a customer base in need of a helping hand.
Watch to gain insight on:
- Surviving seismic shifts: understanding the shock factors currently impacting operational priorities.
- Customer conscious: defining the new CX benchmark alongside Consumer Duty to gain the competitive advantage
- How to empower and reskill talent to harness the benefits of your digital investment
Short on time? Check out the write-up now
Managing Director & Executive Head, Nedbank Private Wealth
Chief Economist, Santander
Head of Innovation and Delivery, Shawbrook Bank
VP Financial Services Marketing, Smart Communications
Customer Transformation, Senior Director, Salesforce
Smart Communications enables banks, lenders and other financial services institutions to transform the way they engage with customers, advisors and intermediaries for a digital-first world. From new account opening and onboarding to account and loan services, the Smart Communications Conversation Cloud™ platform makes it easier for financial institutions to deliver a personalized, frictionless experience that’s both compliant and promotes their brands, whether clients prefer to interact via digital or print channels. Financial institutions around the world see results measured in increased wallet share and loyalty, faster time to market, greater efficiency, and reduced compliance risks. Smart Communications is headquartered in the UK and serves more than 650 customers from offices located across North America, Europe, and Asia Pacific, including all of the G15 investment banks. In 2022, the company was named in the IDC FinTech Rankings and in the WeathTech100 list.
Salesforce, the global CRM leader, enables companies to connect to their customers in a whole new way. With its innovative Customer Success Platform, Salesforce sets the global standard for customer relationship management, engagement, and intelligence by integrating sales, service, marketing, community, analytics, IoT, and app development in a trusted cloud for businesses of every size and industry.
For more information, visit www.salesforce.com.
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