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Banking and payments is an industry facing more complex navigational challenges and opportunities than ever before. Against this background the imperative is clear: banks must unlock true customer focus and agility, or risk falling behind the transformation curve.

This report takes the insights from our speakers at MoneyLIVE Summit – a speaker list which included CEOs from Lloyds Banking Group, Revolut, Standard Chartered Bank, Cynergy Bank and more – and combines those insights with the key exclusive takeaways from our C-suite Advisory Board to identify 10 Trends driving the future of the industry.

  1. Navigating disinflation
  2. Shoring up for turbulent times
  3. Moving beyond the foothills of AI implementation
  4. Laying the payment rails: open, real-time, global
  5. All eyes on the digital euro
  6. Making money from APIs
  7. 2024: the year of cloud composable architecture
  8. Combatting increasingly sophisticated fraud
  9. Facilitating the green transition
  10. Combatting the cost-of-living crisis: a renewed focus on financial wellbeing

Advisory Board

Paul Horlock
Paul Horlock
Chief Payments Officer
Santander
Ravneet Shah
Ravneet Shah
Chief Technology Officer
Allica Bank
Des Moore
Des Moore
Chief Executive Officer
Cumberland Building Society
Helene Panzorino
Helene Panzorino
Associate Director, Centre for Digital Banking and Finance
The London Institute of Banking and Finance
Christopher Hunter
Christopher Hunter
Director of Talent Acquisition and Employer Branding
N26
Fanny Solano Agramonte
Fanny Solano Agramonte
Director of Digital & Retail Regulation, Transparency and Implementation
CaixaBank
Kevin Mountford
Kevin Mountford
Co-Founder
Raisin UK
Kristjan Kaar
Kristjan Kaar
Chief Product Officer
OakNorth Bank
Conrad Ford
Conrad Ford
Chief Product Owner
Allica Bank
Paul Horlock
Paul Horlock
Chief Payments Officer
Santander
Ravneet Shah
Ravneet Shah
Chief Technology Officer
Allica Bank
Des Moore
Des Moore
Chief Executive Officer
Cumberland Building Society
Helene Panzorino
Helene Panzorino
Associate Director, Centre for Digital Banking and Finance
The London Institute of Banking and Finance
Christopher Hunter
Christopher Hunter
Director of Talent Acquisition and Employer Branding
N26
Fanny Solano Agramonte
Fanny Solano Agramonte
Director of Digital & Retail Regulation, Transparency and Implementation
CaixaBank
Kevin Mountford
Kevin Mountford
Co-Founder
Raisin UK
Kristjan Kaar
Kristjan Kaar
Chief Product Officer
OakNorth Bank
Conrad Ford
Conrad Ford
Chief Product Owner
Allica Bank

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FICO - MoneyLIVE
In partnership with FICO

FICO is a leading analytics software company, helping businesses in 90+ countries make better decisions that drive higher levels of growth, profitability and customer satisfaction. FICO provides analytics software and tools that enable the insurance industry to manage risk, fight fraud, build profitable customer relationships, optimize operations and meet strict government regulations.

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