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Agenda

Explore the agenda featuring the hot topics that will be covered at the event.

09.00 - 09.05

Chair's opening remarks

Juliette Foster picture

Juliette Foster

Owner
Magnus Communications
09.05 - 09.25
Keynote address

A digital revolution: transforming the UK's biggest digital bank

09.25 - 09.40
Keynote address

The acquisition edge: from vision to effective execution

09.40 - 10.00
Advisory

10.00 - 10.30
Leaders' Forum

Banking in 2030: the strategic growth models for the next decade

• The merger and acquisition outlook: how should banks position themselves to succeed in a consolidating market?
• Navigating economic and geopolitical uncertainty: how should banks adapt to a period of global turbulence?
• Keeping up with the challengers: what can incumbents learn from the success of challenger bank business models?
• CX in the cognitive banking era: how can banks drive growth through next generation personalised experiences?
• From SMEs to the mass affluent market: how can banks successfully expand and grow revenue in new segments?
• The open finance future: how should banks refine their API strategies to succeed in an evolving embedded ecosystem?
• Leveraging AI across the enterprise: where will AI-powered operations unlock competitive advantages for banks?
• Balancing innovation and risk: how can banks move at pace without compromising on resilience?

Marnix van Stiphout picture

Marnix van Stiphout

Group Chief Operating Officer
ING
11.15 - 11.30
Keynote address

AI-powered interactions: redefining the possible

Kasper Tjørntved Davidsen picture

Kasper Tjørntved Davidsen

Chief AI Officer and Head of GenAI
Danske Bank
11.30 - 11.50
Fireside chat

Modernising financial management: unlocking the power AI and data

• Personal financial management today: what types of money management services are customers’ demanding?
• From spending analysis to budgeting: where can banks leverage AI to enhance PFM services?
• The role of robo-advice: how can banks offer personalised and compliant recommendations?
• Enhancing categorisation: how can transaction data be enriched to unlock insights for customers?

Riaan Dreyer picture

Riaan Dreyer

Chief Digital and Data Officer
Íslandsbanki
11.50 - 12.10
Advisory

12.10 - 12.45
Panel discussion

Cognitive banking: personalisation strategies for a new era

• A cognitive banking era: why is it imperative for banks to go beyond reactive CX approaches?
• From reliably identifying to predicting customer needs: where are banks on the journey to predictive analytics?
• Right product, right time: how can banks personalise and segment offers based on customer behaviour?
• From forecasting overdrafts to subscription management: what proactive alerts do customers want?
• AI capabilities: what role can AI play in making real-time contextual recommendations a reality?
• Making chatbots less robotic: how can banks take conversational interactions to the next level?
• Building a customer data platform that can deliver: what data management strategies are needed for success?

Saira Khan picture

Saira Khan

Head of Innovation and Partnerships
First Direct (HSBC)
11.15 - 11.30
Case study

A2A in action: making merchants lives easier

Letizia Pepe picture

Letizia Pepe

Director, Global Payments Solutions
Bank of America
11.30 - 11.50
Fireside chat

Getting up to speed on instant payments

• PIX, FedNow, SEPAInst: how are instant payment rails evolving globally?
• Adding value with instant: how can banks unlock value for corporates?
• Where can open banking enrich and add value to instant payments?
• The fraud challenge: how must strategies adapt to an instant world?

Michael Knetch picture

Michael Knetch

Director Business Product Expert, Tribe Lead Instant Payments
Deutsche Bank
11.50 - 12.10
Advisory

12.10 - 12.45
Panel discussion

Payment modernisation: building rails ready for anything

• Choice, immediacy, ease: how are client expectations evolving?
• Keeping pace with speed and volumes: how can banks best avoid latency?
• Navigating complexity: how can banks best simplify or consolidate channels?
• Streamlining cross-border payments: where should banks prioritise efforts?
• Enhancing processing with ISO 20022: where are banks on the journey?
• APIs and automation: how can banks best optimise payment workflows?
• Open banking and instant payments: how can banks reap the rewards?
• Readying for digital currencies: how do bank rails need to adapt?

Vijay Lulla picture

Vijay Lulla

EMEA Head of Cross-Currency Payments
JP Morgan Chase & Co.
Dovile Naktinyte picture

Dovile Naktinyte

Product Design Lead
Bank of England
11.15 - 11.30
Keynote address

EU Digital Identity Wallets: the lessons learned so far

David Magård picture

David Magård

Coordinator
WE BUILD Consortium
11.30 - 11.50
Fireside chat

Tackling deepfakes and synthetic identity fraud

• Synthetic identity: how serious is the threat to traditional eKYC methods?
• Speech, image, and video: how are the complexity of deepfakes evolving?
• Detecting synthetic identities reliably: what tools have proven successful?
• Digital IDs: are they the solution to the synthetic identity challenge?

Simone Poon picture

Simone Poon

Head Group AML Policy & Standards
Standard Chartered Bank
11.50 - 12.10
Advisory

12.10 - 12.45
Panel discussion

An era of verified trust: unlocking real value with digital identity

• Streamlining transactions: how can eIDs transform payment experiences?
• Seamless onboarding and CX: to what extent can eIDs enhance ease?
• eKYC and AML: how far can eIDs simplify anti-financial crime efforts?
• Voice, face, and palm: what’s next for biometric authentication?
• Bank-verified digital identity: to what extent is this a viable model for banks?
• From itsme to Bank ID: what can banks learn from market leading solutions?
• ID and payment wallet convergence: where could propositions evolve?
• AI and identity verification: where can operational efficiencies be enhanced?
• Towards corporate eID: who is pioneering emerging standards?

Monica Carlesso picture

Monica Carlesso

Business Platform Lead, Authentication & Identity
Lloyds Banking Group
Jason Sheehy picture

Jason Sheehy

Head of Identity
Post Office
11.15 - 11.30
Case study

Harnessing data: what lessons can banks learn from other sectors?

11.30 - 11.50
Fireside chat

Data modernisation: strategies for an era of personalisation and AI

• A use-case approach: how can banks identify the data maturity they require for their AI and personalisation goals?
• Assessing the foundations: how can banks gain a comprehensive view of their existing data quality?
• From overcoming siloes to structuring data: what steps can banks take to make data usable?
• From event stream processing to edge computing: how can banks overcome the barriers to real-time data?

Margus Simson picture

Margus Simson

Chief Digital Officer
Komerční banka
Ingrid Puiggené Robles picture

Ingrid Puiggené Robles

Head of AI Centre of Excellence
DNB
11.50 - 12.10
Advisory

12.10 - 12.45
Panel discussion

Achieving ROI from digital transformation

• From cost centre to revenue driver: how can teams evidence ROI and win CFO buy-in on IT transformations?
• Measuring ROI: identifying tangible benefits, appropriate time analysis and clear performance indicators
• Cloud strategies today: how can banks assess where migrating applications to cloud can really add value?
• How can AI be harnessed for effective and low-cost modernisation? From code migration to application design
• Leveraging low-code solutions: where can they deliver a meaningful edge to modernisation strategies?
• Microservices and pay-per use: how can more flexible modernisation solutions help deliver value?
• De-risking transformations: how can banks ensure potential disruptions to core banking systems are minimised?
• Strategic sequencing: how can banks effectively prioritize modernisation Initiatives to maximise returns?

Claus Harder picture

Claus Harder

Head of Group Strategic Steering/Member of Group Commercial Leadership Team
Danske Bank
Amit Thawani picture

Amit Thawani

Chief Information Officer
Lloyds Banking Group
11.15 - 11.30
Keynote address

Navigating climate risk: the key strategic imperative for banks

11.30 - 11.50
Fireside chat

Cutting through the complexity of sustainability reporting

• From CSRD to Pillar 3: how is the complexity of reporting evolving?
• Data clarity: how can banks ensure transparent data and documentation?
• Reducing manual tasks and friction: what tools can banks leverage?
• From data collection to template population: where can AI help?

Marili Anderson picture

Marili Anderson

Managing Director, Head of Compliance
Rabobank
Abda Rothman picture

Abda Rothman

Head of Sustainability RIsk
Nordea
11.50 - 12.10
Advisory

12.10 - 12.45
Panel discussion

Sustainability for SMEs: how can banks unlock the opportunities?

• The green finance boom: how far could SME sustainability drives unlock new lending growth for banks?
• What’s blocking SME access to finance? From stringent reporting and data standards to lack of clarity on options
• Expanding access to digital tools: how can banks equip SMEs with affordable, automated tools to track emissions?
• Green finance strategies: how can banks tailor lending products to better meet client’s financing needs?
• From HSBC’s Green SME Fund to Lloyds CGFI: what can be learnt from green financing programmes to date?
• Freeing up cash for sustainability: how can banks provide working capital solutions to support SME’s transition?
• From renewables to retrofitting: where can banks support SME’s journey to green and efficient energy use?

Regina Aslanoglou picture

Regina Aslanoglou

Chief Sustainability Officer
Attica Bank
Ryan Jude  picture

Ryan Jude

Built Environment Programme Director
Green Finance Institute
Thorsten Seeger picture

Thorsten Seeger

Digital Banking & Lending Expert, Director
SME Bank
11.15 - 11.30
Keynote address

The FinTech M&A and funding outlook: trends in the US, UK and EU

11.30 - 12.10
Panel discussion

FinTech scaling strategies: the 2026 playbook

• End of the slump? Are easing interest rates and economic recovery feeding through to FinTechs on the ground?
• Scaling at the right pace: how can start-ups assess the sustainability of growth in a volatile market?
• From US to Europe: how should start-ups assess the opportunities and risks of international expansion today?
• How can start-ups strike the right balance between margin growth and capturing market share?
• Tech as a growth engine: how can start-ups leverage data and AI-driven automation to scale more efficiently?
• Defining an exit strategy: how can start-ups build acquisition-attractive fundamentals in today’s market?

Yodaly Sierra de Rubio picture

Yodaly Sierra de Rubio

Founder
Eco2Wallet
12.10 - 12.45

The secrets of successful start-ups

• Start-up vision: what inspired you to tackle the sector? And how did you identify an underserved market niche?
• Product-market fit: what specific metrics confirmed genuine demand for your solution?
• Funding progression strategies: how did you successfully navigate from pre-seed through Series A and beyond?
• Investor alignment: how did you assess if potential investors could add strategic value to the business?
• What operational bottlenecks did you encounter during rapid growth and how did you overcome them?
• Organisational growth management: how do you maintain agility while scaling processes and systems?
• Talent and culture building: how should FinTechs evolve hiring and leadership strategies as they grow?
• Key lessons and mistakes to avoid: what critical decisions or missteps taught you the most valuable lessons?

Joel Perlman picture

Joel Perlman

Co-Founder
OakNorth Bank
Paul Szumilewicz picture

Paul Szumilewicz

Chief Commercial Officer
Nomo Bank
14.00 - 14.15
Keynote address

Family banking comes of age: driving customer lifetime value

14.15 - 14.35
Fireside chat

Life-centricity: meeting customer needs during key life events

• From childbirth to retirement: how can banks design and deliver propositions with key life-events in mind?
• From insurance to real estate: how can banks develop ecosystem partnerships to better cater to customer needs?
• Developing life-event triggers: how can banks reliably identify when customers reach relevant key life milestones?
• Open data future: how will further revolutionise the ability to identify and personalise services?

Hannah Hingston picture

Hannah Hingston

Customer Propositions Director
Lloyds Banking Group
14.35 - 14.55
Advisory

14.55 - 15.25
Panel discussion

CX orchestration: mastering the symphony of customer interactions

• CX challenge: how are customers’ expectations of journeys evolving?
• Identifying friction: where are customers’ biggest pain points today?
• Streamlining onboarding: how can ease be enhanced for customers?
• Journey mapping: where can a deeper understanding of touchpoints help?
• Channel integration: how can banks facilitate seamless transitions?
• Customer data: how can banks create a holistic unified view of the customer?
• How can banks ensure consistency across all channels and touchpoints?
• How must customer journey design be reimagined for an AI and self-service era?

Piyush Chechani picture

Piyush Chechani

Director of Engineering (Digital Channels)
Nationwide Building Society
14.00 - 14.15
Keynote address

Daria Zaitseva picture

Daria Zaitseva

Head of Online Business Alipay+ in Europe
Alipay
14.15 - 14.35
Fireside chat

Wallet wars: charting the competitive trends in the market

• The opening of Apple’s NFC: to what extent has this increased competition in the wallet market?
• Alipay’s expansion: how is Ant Group’s European growth shaking up the wallet landscape?
• BizumPay: how are digital wallet challengers taking on Big Tech and expanding propositions today?
• EPI wero: will the EPI’s ‘one wallet for Europe’ redefine the future of wallet payments?

Baard Slaattelid picture

Baard Slaattelid

Director Strategic Payment Partnerships
Vipps MobilePay
Dan Axelsson picture

Dan Axelsson

Expert Business Developer
Nordea
14.35 - 14.55
Advisory

14.55 - 15.25
Panel discussion

Card modernisation: keeping cards top of wallet

• Keeping pace with alternative payments: why is card modernisation essential in today’s market?
• Beyond-one size fits all: where can card products be tailored for different customer segments and needs?
• Revolutionising rewards: how can banks better personalise offers to drive customer acquisition and loyalty?
• Monetising data: how can banks better leverage transaction data in their cross-selling and up-selling strategies?
• Towards digital-first issuance: how can issuers enable seamless card access in a digital wallet dominated world?
• Enhancing the payment experience: how can payment friction and false declines be minimised?
• From spending limits to instant card pauses: what more can be done to put the control into customers’ hands?

Gerry Davies picture

Gerry Davies

Payments Commercial Director & Cards Tribe Lead
Santander
Joe Doyle picture

Joe Doyle

Head of Digital Payments
Bank of Ireland
14.00 - 14.15
Keynote address

Howard Rawstron  picture

Howard Rawstron

Head of Group Oversight Economic Crime Prevention
Lloyds Banking Group
14.15 - 14.35
Fireside chat

Preventing APP scams: lessons from global best practice

• From the UK reimbursement model to EU’s PSR1: what can be learnt from APP fraud regulation efforts so far?
• Collaborating with social media and telco’s: what more can be done to stop scams at source?
• From Salv Bridge to Cifas: how successful have intelligence sharing schemes been to date?
• Staying on top of social engineering: how can insights be used to inform customer education and nudges?

Murray Mackenzie picture

Murray Mackenzie

Director of Transformation
Virgin Media O2
14.35 - 14.55
Advisory

14.55 - 15.25
Panel discussion

Realising the potential of AI in AML and counter fraud

• AI in case management: where can AI automate workflows and tasks to free up time for investigators?
• From sanctions screening to suspicious activity reports: where can AI help automate compliance?
• From risk prioritisation to suppressing alerts: where can AI help drive accuracy and reduce false positives?
• Real-time risk assessment: how can AI-driven analytics facilitate more real-time interventions?
• Transforming transaction monitoring: how can AI anomaly detection surpass rule-based approaches?
• Towards perpetual KYC and CDD: how can AI enable the shift to continuous monitoring?
• From data quality to model design: what are the technical challenges to AI implementation?
• Avoiding blackboxes: how can banks ensure explainability and justifiability of decisions?

Felim O'Donnell

Chief Operating Officer
Starling Bank
Colin Whitmore picture

Colin Whitmore

Strategy, Innovation and Design, Financial Crime Compliance
NatWest Group
14.00 - 14.15
Case study

Driving operational efficiency in product development with AI

John Skov picture

John Skov

Head of AI & Change
Nordea
14.15 - 14.35
Fireside chat

Leveraging AI agents across the enterprise: the practical steps

• Setting clear objectives: what do banks want to achieve with AI agents?
• Evaluation: how should banks assess the opportunities for AI adoption?
• The right tools: how can banks identify the tools that align with their needs?
• Testing and analysis: how can banks continuously monitor AI performance?

Aleena Annie picture

Aleena Annie

Data Science NLP Product Owner
Lloyds Banking Group
14.35 - 14.55
Advisory

14.55 - 15.25
Panel discussion

Achieving operational excellence: where can efficiencies be unlocked?

• Mapping and modelling: how can banks gain an accurate view of current enterprise processes and workflows?
• Process mining: how can banks leverage data to identify opportunities for process improvement?
• From customer support to KYC, origination to onboarding: which areas are ripe for AI-driven automation?
• Legacy modernisation: where do banks need to invest to ready stacks for an era of hyper-automation?
• Planning, building and deploying automated workflows: what are the key strategies for success?
• Agents, robots and people: how can banks effectively orchestrate a hybrid workforce?
• The potential of blockchain: on what timescale could banks realise the benefits for back-office operations?

Ridha Fadhlaoui picture

Ridha Fadhlaoui

Head of Automation, Data and Change & Group Operations COO
Nordea
Dr Paul Dongha picture

Dr Paul Dongha

Head of Responsible AI
NatWest
14.00 - 14.15
Keynote address

Towards a fully digital home-buying ecosystem

Anders Berg Jensen picture

Anders Berg Jensen

First Vice President, Digital Development, Retail Customers
Danske Bank
14.15 - 14.35
Fireside chat

Enhancing credit assessments: unlocking the power of open data

• From cash flow to ERP data: what new and richer data sources could open banking unlock?
• Data clarity: how can lenders leverage real-time data to gain a better understanding of creditworthiness?
• Driving better customer outcomes: how can open banking help lenders’ meet Consumer Duty requirements?
• Serving the unserved: how can open data enable lenders to extend credit lines to those previously excluded?

Susana Ponce Froment picture

Susana Ponce Froment

Global Head of Financial & Credit Risk
Tide
14.35 - 14.55
Advisory

14.55 - 15.25
Panel discussion

Leveraging AI across the lending lifecycle

• Taking stock: where is the industry at in harnessing AI in lending? What can be learned from use cases to date?
• Automating applications: how can AI streamline document processing, data extraction and validation?
• Credit scoring: how can AI-powered analytics enable a more accurate view of creditworthiness?
• Personalisation: how can lenders leverage AI to predict needs and offer more tailored and contextual offers?
• Dealing with delinquencies: how can AI proactively identify and flag any potential repayment issues?
• Real-time monitoring and reporting: where can AI enhance insights and visibility of portfolio performance?
• Regulation and compliance: how can banks ensure adequate governance of new AI applications in lending?
• Human-in-the-loop: where and how should supervision be applied to ensure responsible decisioning?

14.00 - 14.05

Challenge 1 | How can digital identity transform customer interactions?

14.05 - 14.15

Pitch 1

Nitika Vyas picture

Nitika Vyas

Co-Founder
Aila Money
14.15 - 14.25

Pitch 2

14.25 - 14.45

Pitch 3

14.45 - 14.50

Pitch 4

14.50 - 15.00

Pitch 5

15.00 - 15.10

Pitch 6

15.10 - 15.30

Audience voting

16.10 - 16.25
Case study

16.25 - 16.45
Fireside chat

Cybersecurity in the era of AI: evolving faster than the threats

• From DDoS to phishing: how is AI influencing the frequency and sophistication of cyberattacks?
• Threat-Led Penetration Testing: how can banks ensure readiness for AI-powered cybercrime?
• AI-driven SIEM systems: where can AI improve the accuracy and speed of threat detection?
• From vulnerability scanning to log analysis: where can AI automate tasks and drive efficiencies?

Philippe Coue picture

Philippe Coue

Group Chief Operating Officer, Cybersecurity & Risk IT
Groupe Crédit Agricole
Divya Bhardwaj picture

Divya Bhardwaj

Chief Operating Officer
Uber Payments
16.45 - 17.05
Advisory

17.05 - 17.35
Panel discussion

Strengthening operational resilience strategies

• Operational resilience in a digitally dependent world: how are customer expectations of digital services evolving?
• What counts as intolerable harm? How can banks use a customer needs-centred approach to inform resiliency planning?
• Identifying critical business services: how can banks map and gain a holistic understanding of the topography of the business?
• Setting impact tolerances: what strategies should banks use to effectively assess their operational limits?
• Building in redundancies: how can banks ensure business continuity and minimise disruption in the event of system failure?
• Navigating third-party risk: how can banks effectively map and plan for network dependencies in an interconnected ecosystem?
• From reactive to proactive: how can banks level up risk management frameworks to plan for the unavoidable?
• From power outages to climate risk: how can banks effectively plan for the new and emerging operational risks of a changing climate?

David Whittaker picture

David Whittaker

Chief Controls Officer
Monzo
Emma Mansfield  picture

Emma Mansfield

Operational Resilience Director
Lloyds Banking Group
17.35 - 17.45

Startup city awards | Winner announcement

16.10 - 16.25
Keynote address

The next evolution of business banking: relationship management in the age of AI

Tom Stoddart picture

Tom Stoddart

Managing Director, Head of Markets Sales, Business & Commercial Banking
Lloyds Banking Group
16.25 - 16.45
Fireside chat

Optimising the digital business banking experience

• The consumerisation of business banking: how have client expectations of services evolved?
• From onboarding to origination: how can digital journeys be streamlined for businesses?
• Dashboards and real-time reporting: what value-adding insights are clients looking for?
• API and AI-powered automation: where can banks effectively enhance ease for corporates?

Andrew Millar picture

Andrew Millar

Head of Strategic Growth, Innovation & Partnerships, Commercial Bank
HSBC
Shaun Gardner picture

Shaun Gardner

Head of Product, Servicing and Salesforce
Barclays
16.45 - 17.05
Advisory

17.05 - 17.35
Panel discussion

Cracking the SME lending market: strategies for success

• Assessing the playing field: what are the biggest obstacles incumbents face in making SME lending profitable?
• The credit scoring challenge: how are inflexible, legacy credit risk and assessment processes holding traditional lenders back?
• The rise of open-banking powered lending: how can lenders use cashflow insights to gain a deeper understanding of SME financial health?
• From demand forecasts to customer feedback: what alternative data sources can lenders leverage to enhance assessments?
• Streamlining applications and onboarding: what can be learnt from innovative digital players on the market?
• Accelerating decisioning: how can lenders cut approval and underwriting time without compromising on credit risk?
• Balancing automation and the human touch: how can lenders reduce the cost-to-serve without compromising on client experience?
• The rise of challenger bank lenders: what can incumbents learn from the business successes of lending challengers?

Conrad Ford  picture

Conrad Ford

Chief Product Officer
Allica Bank
Danielle Soto picture

Danielle Soto

Managing Director, Business Finance and Savings
Aldermore Bank
Stuart Doignie picture

Stuart Doignie

Managing Director, Digital SME Lending
Shawbrook Bank
16.10 - 16.30
Fireside chat

Building bank-FinTech partnerships: key strategies for success

• Partnering for what? Defining specific challenges and achievable problem statements
• Build, buy, or partner? Evaluating where partnerships are the best course of action
• Establishing criteria for partner selection: what should banks look for in a perfect partner?
• Preparing the organisation: defining process and protocols for partnership success

Helene Panzarino picture

Helene Panzarino

Author, Reinventing Banking and Finance
Agenda | MoneyLIVE Summit
Paul Mullins picture

Paul Mullins

Managing Director, Global Strategic Initiatives
Formerly HSBC
16.30 - 17.15

Group discussion

17.15 - 17.35

Group feedback

16.15 - 16.35

Meeting session 1

16.35 - 16.55

Meeting session 2

16.55 - 17.15

Meeting session 3

17.15 - 17.35

Meeting session 4

09.15 - 09.20

Chair's opening remarks

Juliette Foster picture

Juliette Foster

Owner
Magnus Communications
09.20 - 09.35
Keynote address

Keeping the bank at the leading edge of innovation

09.35 - 09.55
Keynote address

Ant Group: reimagining the future of payments

09.55 - 10.15
Advisory

10.15 - 10.30
Keynote address

Startup city awards 2026: vision from the winning start-up

10.30 - 11.00
Panel discussion

Charting challengers’ success: the key business model innovations

• A new strategic paradigm: how are challengers shaking up the competitive outlook and banking market structure?
• Sustainable business models: what explains the success of challenger unicorns amid a crowd of failed start-ups?
• From PFM to travel: which value-adding products and services have enabled challengers to win over customers?
• Agile stacks: how far can non-legacy tech allow challengers to stay ahead in a cloud and AI-powered era?
• Seamless UX and mobile apps: will digital experience remain a competitive advantage as incumbents catch up?
• From mortgages to business banking: how are challengers diversifying to new markets to take on incumbents?
• From mortgages to business banking: which areas are ripe for challenger disruption in today’s market?

Bianca Zwart picture

Bianca Zwart

Chief Strategy Officer
bunq
11.45 - 12.00
Keynote address

FIDA: bringing open finance to fruition

12.00 - 12.20
Fireside chat

API strategy: getting ahead in the evolving embedded ecosystem

• From treasury to trade finance, identity to payments: what premium API products are in high demand?
• Towards micro-segmentation: how can banks leverage AI to better tailor API products to specific client needs?
• Building a partner ecosystem: how can banks seizing the opportunities of facilitating third-party integrations?
• How will an open finance future shape demand for premium API products and services?

Joris Hensen picture

Joris Hensen

Founder and Co-Lead, Deutsche Bank API Program
Deutsche Bank
Mark Willis picture

Mark Willis

Global Head, Open Banking
Standard Chartered Bank
12.20 - 12.40
Advisory

12.40 - 13.10
Panel discussion

Preparing for an open finance future: what must banks do today?

• Meeting the FIDA challenge: what are the key compliance timelines? And how are banks already preparing?
• From API interfaces to permission platforms: what new services will banks have to provide and how?
• Data sharing in practice: what will be required to ensure accessible, secure, and standardised data sharing?
• Monetising investments: how can banks recoup the costs of compliance and benefit as an open data first mover?
• From car finance to retirement planning: how could banks leverage open data to enhance cross-selling opportunities?
• Transforming financial advisory services: how could open data enable banks to offer more personalised, holistic advice?
• From marketplaces to aggregated dashboards: what new revenue models could banks look to explore?
• Taking embedded finance further: how could FIDA unlock new distribution and partnership models for banks?

Carmela Gómez Castelao picture

Carmela Gómez Castelao

Head of Global Open Banking Program
BBVA
11.45 - 12.00
Keynote address

How banks can remain competitive in the merchant acquiring market

Kilian Thalhammer picture

Kilian Thalhammer

Managing Director, Head of Merchant Solutions
Deutsche Bank
12.00 - 12.20
Fireside chat

Bringing simplicity to B2B payments: the key innovations

• Eliminating the pain points in B2B payments: from manual processes to delays and lack of visibility
• How can virtual cards enhance B2B payments? From greater security to flexible spending controls
• The potential of Request to Pay: how could RTP unlock new efficiencies for businesses?
• BNPL for businesses: how significant could deferred invoice payment be for B2B payments?

Anant Bhandarkar picture

Anant Bhandarkar

Head of Commercial Cards
NatWest
12.20 - 12.40
Advisory

12.40 - 13.10
Panel discussion

Cutting the complexity of cash management for corporates

• From manual processes to managing real time risk: what are corporate treasurers’ biggest pain points today?
• Towards real-time cash visibility: how can banks enable real-time overview of global liquidity positions?
• Managing interest rate risk and cash flow forecasting: what tools can help improve accuracy for clients?
• From real-time data to improved visibility: how can open banking add value for treasurers?
• Embedding cash management: how can banks bridge the gap between the bank and clients’ ERP or accounting software?
• ISO 20022: how can banks leverage enriched data to enhance reporting and streamline reconciliation?
• Automating reconciliation: what steps can banks take to make end-to-end automation a reality for clients?
• DLT for corporate treasury: on what timeframe could blockchain transform treasury management?

Steven Robson picture

Steven Robson

Global Head of Liquidity IWPB
HSBC
Esther Galiana picture

Esther Galiana

Head of Cross-border Payments and Cash Management Solutions
BBVA
11.45 - 12.05
Keynote address

FCA and PSR consolidation: simplifying the regulatory regime

Room 101: regulatory complexity

Regulatory simplification presents a clear path to reducing the compliance burden without compromising on outcomes.

In this session three speakers will propose consigning particular aspects of what they will argue is unnecessary regulatory complexity to Room 101. The audience will then have the opportunity to ask questions and to vote for the argument they consider to be most convincing.

12.05 - 12.20

Simplification proposal 1 | Simplifying regulation of financial advice

12.20 - 12.35

Simplification proposal 2 | Simplifying AML

12.35 - 12.50

Simplification proposal 3 | Simplifying regulatory reporting

12.50 - 13.10

Interactive panel | Audience Q&A and voting

In this session the audience are invited to submit questions to the presenters and to vote on which proposal they believe represents the most promising proposal for regulatory simplification.

11.45 - 12.00
Keynote address

Breaking the barriers to homeownership: doing more for first-time buyers

Richard Ingle picture

Richard Ingle

Chief Executive Officer
Bath Building Society
12.00 - 12.20
Fireside chat

Delivering higher LTV mortgages: the lessons learned so far

• From Yorkshire’s 99% to Skipton’s 100%: what can we learn from high LTV products on the market to date?
• Rent, bills, subscriptions: what new data points can be used to enhance the accuracy of affordability assessments?
• Mortgage Indemnity Guarantees: what insurance options should building societies consider to mitigate credit risk?
• Balancing higher LTV and negative equity risk: to what extent is looser lending sustainable for the industry?

12.20 - 12.40
Advisory

12.40 - 13.10
Panel discussion

Enhancing ease in the home-buying journey

• The competitive outlook for the mortgage market: why is improving lending journeys for members critical?
• From mortgage calculators to budgeting support: how can building societies support members from day 0
• What are the pain points in mortgage applications for customers? And how can friction be reduced?
• Accelerating time to decision in principle and mortgage offer: what strategies can building societies employ?
• Harnessing AI and automation in underwriting: what can be learnt from early adopters in the industry?
• The open banking potential: how can building societies realise the potential of open data in affordability assessments?
• Enhancing the broker experience: which new digital tools can make a real difference?
• Building a home-buying ecosystem: what role can building societies play in simplifying and connecting all players?

Claire Askham picture

Claire Askham

Head of Mortgage Sales
Buckinghamshire Building Society
Sarah Brown picture

Sarah Brown

Head of Mortgage Propositions
Coventry Building Society
11.45 - 12.05
Keynote address

The next unicorns: the FinTechs to watch in 2026

12.05 - 12.40
Panel discussion

The FinTech growth markets: where are investors placing bets?

• Riding the AI wave: how is AI powering a new wave of FinTech innovation?
• Cutting through the hype on AI: how can investors identify scalable business models among a sea of new startups?
• From cross-border payments to custody: where are investors placing bets on blockchain-based FinTech innovation?
• The open finance opportunity: which API-driven business models are likely to unlock value from open data?
• ESG reporting and data management: where do FinTechs show promise in cutting the complexity of compliance?
• Emerging markets: where are the next FinTech booms happening? And how can investors seize the opportunities?

12.40 - 13.10
Panel discussion

Strategies for successful corporate venture partnerships

• Strategic fit: how can CVCs best evaluate whether a FinTech’s vision aligns with enterprise priorities?
• Value proposition: how can CVCs establish criteria for identifying start-ups that can add strategic value?
• Due diligence beyond financials: what operational, regulatory, and cultural factors should CVCs assess?
• Governance framework design: how can partnership structures best balance corporate oversight with startup agility?
• Keeping projects on track: how should CVCs establish processes and protocols for partnership success?
• Product strategy: how can CVCs co-create solutions that address specific market gaps and pain points?
• Performance measurement: how can CVCs define success metrics that capture financial and strategic value?
• Exit strategy: what partnership structures allow for flexible outcomes in both corporate and founder’s interests?

14.30 - 14.50
Keynote address

The Digital Euro: the digital currency design

Ville Sointu picture

Ville Sointu

Chief Strategist, Transaction Banking & Digital Currencies
Nordea
14.50 - 15.10
Keynote address

BIS Project Agora: tokenising cross-border payments

15.10 - 15.30
Advisory

15.30 - 16.00
Panel discussion

Unpacking the potential of stablecoins and programmable payments

• The stablecoin surge: what factors are driving the growth of market interest in stablecoins and programmable payments?
• How can stablecoins streamline cross-border payments? From 24/7 availability to near-instantaneous transfers
• Transforming treasury: how can stablecoins and tokenisation revolutionise liquidity management for corporates?
• Towards fully automated payment flows: how could programmability pave the way to enhanced efficiency?
• From trade finance to home-buying: where could programmability simplify payments in multiple counterparty ecosystems?
• From JP Morgan and Siemens to Deutsche Bank and Ant Group: what can be learnt from bank-corporate pilots to date?
• Democratising tokenised payments: in what timescale could medium-sized banks and corporates feel the benefit?
• The end of the SWIFT era? Could stablecoins lay the foundations for a new international payment regime?

Ryan Rugg picture

Ryan Rugg

Head of Digital Assets
Citi
Joy Adams picture

Joy Adams

Chief Operating Officer, Digital Assets
Deutsche Bank
Dan Maggs picture

Dan Maggs

Senior Innovation Manager, Digital Assets
ABN AMRO
14.30 - 14.50
Keynote address

The next generation of members: how can mutuals best serve Gen Z?

Peter Burrows picture

Peter Burrows

Chief Executive Officer
Cambridge Building Society
14.50 - 15.10
Keynote address

The future of branch networks: reimagining branches for a digital era

15.10 - 15.30
Advisory

15.30 - 16.00
Panel discussion

Closing the digital gap: next stage transformation for building societies

• From front-end digital channels to back-office operations: where are the biggest priorities for modernisation today?
• Starting simple: how can building societies identify the best place to start with transformation initiatives?
• Eliminating pain points: what are the biggest challenges members face? And how can transformation address them effectively?
• Achieving intuitive design: what are the key lessons for creating seamless digital experiences in-app and online?
• Blending traditional branch and digital channels: how can building societies achieve the best of both worlds?
• Leveraging emerging tech: how far could AI-driven technology enable mutuals to close the digital divide?
• The challenge of change management: how can building societies navigate the migration to new platforms and system integrations?
• Collaborating for mutual benefit: how could mutuals work together to lower the costs of digital transformation?

Rita Bullivant picture

Rita Bullivant

Director IT & Change
Melton Building Society
Vijay Mitra picture

Vijay Mitra

Director, Digital & Technology Risk
Nationwide Building Society
14.35 - 14.55

Meeting session 1

14.55 - 15.15

Meeting session 2

15.15 - 15.35

Meeting session 3

15.35 - 16.00

Meeting session 4

Session One: strategies for the future

09.00 - 09.05

Chair's opening remarks

Juliette Foster picture

Juliette Foster

Owner
Magnus Communications
09.05 - 09.25
Keynote address

A digital revolution: transforming the UK's biggest digital bank

09.25 - 09.40
Keynote address

The acquisition edge: from vision to effective execution

09.40 - 10.00
Advisory

10.00 - 10.30
Leaders' Forum

Banking in 2030: the strategic growth models for the next decade

• The merger and acquisition outlook: how should banks position themselves to succeed in a consolidating market?
• Navigating economic and geopolitical uncertainty: how should banks adapt to a period of global turbulence?
• Keeping up with the challengers: what can incumbents learn from the success of challenger bank business models?
• CX in the cognitive banking era: how can banks drive growth through next generation personalised experiences?
• From SMEs to the mass affluent market: how can banks successfully expand and grow revenue in new segments?
• The open finance future: how should banks refine their API strategies to succeed in an evolving embedded ecosystem?
• Leveraging AI across the enterprise: where will AI-powered operations unlock competitive advantages for banks?
• Balancing innovation and risk: how can banks move at pace without compromising on resilience?

Marnix van Stiphout picture

Marnix van Stiphout

Group Chief Operating Officer
ING

Stage 1 - Intelligent CX

11.15 - 11.30
Keynote address

AI-powered interactions: redefining the possible

Kasper Tjørntved Davidsen picture

Kasper Tjørntved Davidsen

Chief AI Officer and Head of GenAI
Danske Bank
11.30 - 11.50
Fireside chat

Modernising financial management: unlocking the power AI and data

• Personal financial management today: what types of money management services are customers’ demanding?
• From spending analysis to budgeting: where can banks leverage AI to enhance PFM services?
• The role of robo-advice: how can banks offer personalised and compliant recommendations?
• Enhancing categorisation: how can transaction data be enriched to unlock insights for customers?

Riaan Dreyer picture

Riaan Dreyer

Chief Digital and Data Officer
Íslandsbanki
11.50 - 12.10
Advisory

12.10 - 12.45
Panel discussion

Cognitive banking: personalisation strategies for a new era

• A cognitive banking era: why is it imperative for banks to go beyond reactive CX approaches?
• From reliably identifying to predicting customer needs: where are banks on the journey to predictive analytics?
• Right product, right time: how can banks personalise and segment offers based on customer behaviour?
• From forecasting overdrafts to subscription management: what proactive alerts do customers want?
• AI capabilities: what role can AI play in making real-time contextual recommendations a reality?
• Making chatbots less robotic: how can banks take conversational interactions to the next level?
• Building a customer data platform that can deliver: what data management strategies are needed for success?

Saira Khan picture

Saira Khan

Head of Innovation and Partnerships
First Direct (HSBC)

Stage 2 - Next gen payments

11.15 - 11.30
Case study

A2A in action: making merchants lives easier

Letizia Pepe picture

Letizia Pepe

Director, Global Payments Solutions
Bank of America
11.30 - 11.50
Fireside chat

Getting up to speed on instant payments

• PIX, FedNow, SEPAInst: how are instant payment rails evolving globally?
• Adding value with instant: how can banks unlock value for corporates?
• Where can open banking enrich and add value to instant payments?
• The fraud challenge: how must strategies adapt to an instant world?

Michael Knetch picture

Michael Knetch

Director Business Product Expert, Tribe Lead Instant Payments
Deutsche Bank
11.50 - 12.10
Advisory

12.10 - 12.45
Panel discussion

Payment modernisation: building rails ready for anything

• Choice, immediacy, ease: how are client expectations evolving?
• Keeping pace with speed and volumes: how can banks best avoid latency?
• Navigating complexity: how can banks best simplify or consolidate channels?
• Streamlining cross-border payments: where should banks prioritise efforts?
• Enhancing processing with ISO 20022: where are banks on the journey?
• APIs and automation: how can banks best optimise payment workflows?
• Open banking and instant payments: how can banks reap the rewards?
• Readying for digital currencies: how do bank rails need to adapt?

Vijay Lulla picture

Vijay Lulla

EMEA Head of Cross-Currency Payments
JP Morgan Chase & Co.
Dovile Naktinyte picture

Dovile Naktinyte

Product Design Lead
Bank of England

Stage 3 - Digital ID and authentication

11.15 - 11.30
Keynote address

EU Digital Identity Wallets: the lessons learned so far

David Magård picture

David Magård

Coordinator
WE BUILD Consortium
11.30 - 11.50
Fireside chat

Tackling deepfakes and synthetic identity fraud

• Synthetic identity: how serious is the threat to traditional eKYC methods?
• Speech, image, and video: how are the complexity of deepfakes evolving?
• Detecting synthetic identities reliably: what tools have proven successful?
• Digital IDs: are they the solution to the synthetic identity challenge?

Simone Poon picture

Simone Poon

Head Group AML Policy & Standards
Standard Chartered Bank
11.50 - 12.10
Advisory

12.10 - 12.45
Panel discussion

An era of verified trust: unlocking real value with digital identity

• Streamlining transactions: how can eIDs transform payment experiences?
• Seamless onboarding and CX: to what extent can eIDs enhance ease?
• eKYC and AML: how far can eIDs simplify anti-financial crime efforts?
• Voice, face, and palm: what’s next for biometric authentication?
• Bank-verified digital identity: to what extent is this a viable model for banks?
• From itsme to Bank ID: what can banks learn from market leading solutions?
• ID and payment wallet convergence: where could propositions evolve?
• AI and identity verification: where can operational efficiencies be enhanced?
• Towards corporate eID: who is pioneering emerging standards?

Monica Carlesso picture

Monica Carlesso

Business Platform Lead, Authentication & Identity
Lloyds Banking Group
Jason Sheehy picture

Jason Sheehy

Head of Identity
Post Office

Stage 4 - Core banking and data transformation

11.15 - 11.30
Case study

Harnessing data: what lessons can banks learn from other sectors?

11.30 - 11.50
Fireside chat

Data modernisation: strategies for an era of personalisation and AI

• A use-case approach: how can banks identify the data maturity they require for their AI and personalisation goals?
• Assessing the foundations: how can banks gain a comprehensive view of their existing data quality?
• From overcoming siloes to structuring data: what steps can banks take to make data usable?
• From event stream processing to edge computing: how can banks overcome the barriers to real-time data?

Margus Simson picture

Margus Simson

Chief Digital Officer
Komerční banka
Ingrid Puiggené Robles picture

Ingrid Puiggené Robles

Head of AI Centre of Excellence
DNB
11.50 - 12.10
Advisory

12.10 - 12.45
Panel discussion

Achieving ROI from digital transformation

• From cost centre to revenue driver: how can teams evidence ROI and win CFO buy-in on IT transformations?
• Measuring ROI: identifying tangible benefits, appropriate time analysis and clear performance indicators
• Cloud strategies today: how can banks assess where migrating applications to cloud can really add value?
• How can AI be harnessed for effective and low-cost modernisation? From code migration to application design
• Leveraging low-code solutions: where can they deliver a meaningful edge to modernisation strategies?
• Microservices and pay-per use: how can more flexible modernisation solutions help deliver value?
• De-risking transformations: how can banks ensure potential disruptions to core banking systems are minimised?
• Strategic sequencing: how can banks effectively prioritize modernisation Initiatives to maximise returns?

Claus Harder picture

Claus Harder

Head of Group Strategic Steering/Member of Group Commercial Leadership Team
Danske Bank
Amit Thawani picture

Amit Thawani

Chief Information Officer
Lloyds Banking Group

Stage 5 - Meeting the climate challenge

11.15 - 11.30
Keynote address

Navigating climate risk: the key strategic imperative for banks

11.30 - 11.50
Fireside chat

Cutting through the complexity of sustainability reporting

• From CSRD to Pillar 3: how is the complexity of reporting evolving?
• Data clarity: how can banks ensure transparent data and documentation?
• Reducing manual tasks and friction: what tools can banks leverage?
• From data collection to template population: where can AI help?

Marili Anderson picture

Marili Anderson

Managing Director, Head of Compliance
Rabobank
Abda Rothman picture

Abda Rothman

Head of Sustainability RIsk
Nordea
11.50 - 12.10
Advisory

12.10 - 12.45
Panel discussion

Sustainability for SMEs: how can banks unlock the opportunities?

• The green finance boom: how far could SME sustainability drives unlock new lending growth for banks?
• What’s blocking SME access to finance? From stringent reporting and data standards to lack of clarity on options
• Expanding access to digital tools: how can banks equip SMEs with affordable, automated tools to track emissions?
• Green finance strategies: how can banks tailor lending products to better meet client’s financing needs?
• From HSBC’s Green SME Fund to Lloyds CGFI: what can be learnt from green financing programmes to date?
• Freeing up cash for sustainability: how can banks provide working capital solutions to support SME’s transition?
• From renewables to retrofitting: where can banks support SME’s journey to green and efficient energy use?

Regina Aslanoglou picture

Regina Aslanoglou

Chief Sustainability Officer
Attica Bank
Ryan Jude  picture

Ryan Jude

Built Environment Programme Director
Green Finance Institute
Thorsten Seeger picture

Thorsten Seeger

Digital Banking & Lending Expert, Director
SME Bank

Startup City - Scale-up strategies

11.15 - 11.30
Keynote address

The FinTech M&A and funding outlook: trends in the US, UK and EU

11.30 - 12.10
Panel discussion

FinTech scaling strategies: the 2026 playbook

• End of the slump? Are easing interest rates and economic recovery feeding through to FinTechs on the ground?
• Scaling at the right pace: how can start-ups assess the sustainability of growth in a volatile market?
• From US to Europe: how should start-ups assess the opportunities and risks of international expansion today?
• How can start-ups strike the right balance between margin growth and capturing market share?
• Tech as a growth engine: how can start-ups leverage data and AI-driven automation to scale more efficiently?
• Defining an exit strategy: how can start-ups build acquisition-attractive fundamentals in today’s market?

Yodaly Sierra de Rubio picture

Yodaly Sierra de Rubio

Founder
Eco2Wallet
12.10 - 12.45

The secrets of successful start-ups

• Start-up vision: what inspired you to tackle the sector? And how did you identify an underserved market niche?
• Product-market fit: what specific metrics confirmed genuine demand for your solution?
• Funding progression strategies: how did you successfully navigate from pre-seed through Series A and beyond?
• Investor alignment: how did you assess if potential investors could add strategic value to the business?
• What operational bottlenecks did you encounter during rapid growth and how did you overcome them?
• Organisational growth management: how do you maintain agility while scaling processes and systems?
• Talent and culture building: how should FinTechs evolve hiring and leadership strategies as they grow?
• Key lessons and mistakes to avoid: what critical decisions or missteps taught you the most valuable lessons?

Joel Perlman picture

Joel Perlman

Co-Founder
OakNorth Bank
Paul Szumilewicz picture

Paul Szumilewicz

Chief Commercial Officer
Nomo Bank

Stage 1 - Customer journeys and propositions

14.00 - 14.15
Keynote address

Family banking comes of age: driving customer lifetime value

14.15 - 14.35
Fireside chat

Life-centricity: meeting customer needs during key life events

• From childbirth to retirement: how can banks design and deliver propositions with key life-events in mind?
• From insurance to real estate: how can banks develop ecosystem partnerships to better cater to customer needs?
• Developing life-event triggers: how can banks reliably identify when customers reach relevant key life milestones?
• Open data future: how will further revolutionise the ability to identify and personalise services?

Hannah Hingston picture

Hannah Hingston

Customer Propositions Director
Lloyds Banking Group
14.35 - 14.55
Advisory

14.55 - 15.25
Panel discussion

CX orchestration: mastering the symphony of customer interactions

• CX challenge: how are customers’ expectations of journeys evolving?
• Identifying friction: where are customers’ biggest pain points today?
• Streamlining onboarding: how can ease be enhanced for customers?
• Journey mapping: where can a deeper understanding of touchpoints help?
• Channel integration: how can banks facilitate seamless transitions?
• Customer data: how can banks create a holistic unified view of the customer?
• How can banks ensure consistency across all channels and touchpoints?
• How must customer journey design be reimagined for an AI and self-service era?

Piyush Chechani picture

Piyush Chechani

Director of Engineering (Digital Channels)
Nationwide Building Society

Stage 2 - Cards and wallets

14.00 - 14.15
Keynote address

Daria Zaitseva picture

Daria Zaitseva

Head of Online Business Alipay+ in Europe
Alipay
14.15 - 14.35
Fireside chat

Wallet wars: charting the competitive trends in the market

• The opening of Apple’s NFC: to what extent has this increased competition in the wallet market?
• Alipay’s expansion: how is Ant Group’s European growth shaking up the wallet landscape?
• BizumPay: how are digital wallet challengers taking on Big Tech and expanding propositions today?
• EPI wero: will the EPI’s ‘one wallet for Europe’ redefine the future of wallet payments?

Baard Slaattelid picture

Baard Slaattelid

Director Strategic Payment Partnerships
Vipps MobilePay
Dan Axelsson picture

Dan Axelsson

Expert Business Developer
Nordea
14.35 - 14.55
Advisory

14.55 - 15.25
Panel discussion

Card modernisation: keeping cards top of wallet

• Keeping pace with alternative payments: why is card modernisation essential in today’s market?
• Beyond-one size fits all: where can card products be tailored for different customer segments and needs?
• Revolutionising rewards: how can banks better personalise offers to drive customer acquisition and loyalty?
• Monetising data: how can banks better leverage transaction data in their cross-selling and up-selling strategies?
• Towards digital-first issuance: how can issuers enable seamless card access in a digital wallet dominated world?
• Enhancing the payment experience: how can payment friction and false declines be minimised?
• From spending limits to instant card pauses: what more can be done to put the control into customers’ hands?

Gerry Davies picture

Gerry Davies

Payments Commercial Director & Cards Tribe Lead
Santander
Joe Doyle picture

Joe Doyle

Head of Digital Payments
Bank of Ireland

Stage 3 - Counter fraud and AML

14.00 - 14.15
Keynote address

Howard Rawstron  picture

Howard Rawstron

Head of Group Oversight Economic Crime Prevention
Lloyds Banking Group
14.15 - 14.35
Fireside chat

Preventing APP scams: lessons from global best practice

• From the UK reimbursement model to EU’s PSR1: what can be learnt from APP fraud regulation efforts so far?
• Collaborating with social media and telco’s: what more can be done to stop scams at source?
• From Salv Bridge to Cifas: how successful have intelligence sharing schemes been to date?
• Staying on top of social engineering: how can insights be used to inform customer education and nudges?

Murray Mackenzie picture

Murray Mackenzie

Director of Transformation
Virgin Media O2
14.35 - 14.55
Advisory

14.55 - 15.25
Panel discussion

Realising the potential of AI in AML and counter fraud

• AI in case management: where can AI automate workflows and tasks to free up time for investigators?
• From sanctions screening to suspicious activity reports: where can AI help automate compliance?
• From risk prioritisation to suppressing alerts: where can AI help drive accuracy and reduce false positives?
• Real-time risk assessment: how can AI-driven analytics facilitate more real-time interventions?
• Transforming transaction monitoring: how can AI anomaly detection surpass rule-based approaches?
• Towards perpetual KYC and CDD: how can AI enable the shift to continuous monitoring?
• From data quality to model design: what are the technical challenges to AI implementation?
• Avoiding blackboxes: how can banks ensure explainability and justifiability of decisions?

Felim O'Donnell

Chief Operating Officer
Starling Bank
Colin Whitmore picture

Colin Whitmore

Strategy, Innovation and Design, Financial Crime Compliance
NatWest Group

Stage 4 - AI and operations

14.00 - 14.15
Case study

Driving operational efficiency in product development with AI

John Skov picture

John Skov

Head of AI & Change
Nordea
14.15 - 14.35
Fireside chat

Leveraging AI agents across the enterprise: the practical steps

• Setting clear objectives: what do banks want to achieve with AI agents?
• Evaluation: how should banks assess the opportunities for AI adoption?
• The right tools: how can banks identify the tools that align with their needs?
• Testing and analysis: how can banks continuously monitor AI performance?

Aleena Annie picture

Aleena Annie

Data Science NLP Product Owner
Lloyds Banking Group
14.35 - 14.55
Advisory

14.55 - 15.25
Panel discussion

Achieving operational excellence: where can efficiencies be unlocked?

• Mapping and modelling: how can banks gain an accurate view of current enterprise processes and workflows?
• Process mining: how can banks leverage data to identify opportunities for process improvement?
• From customer support to KYC, origination to onboarding: which areas are ripe for AI-driven automation?
• Legacy modernisation: where do banks need to invest to ready stacks for an era of hyper-automation?
• Planning, building and deploying automated workflows: what are the key strategies for success?
• Agents, robots and people: how can banks effectively orchestrate a hybrid workforce?
• The potential of blockchain: on what timescale could banks realise the benefits for back-office operations?

Ridha Fadhlaoui picture

Ridha Fadhlaoui

Head of Automation, Data and Change & Group Operations COO
Nordea
Dr Paul Dongha picture

Dr Paul Dongha

Head of Responsible AI
NatWest

Stage 5 - Lending innovation

14.00 - 14.15
Keynote address

Towards a fully digital home-buying ecosystem

Anders Berg Jensen picture

Anders Berg Jensen

First Vice President, Digital Development, Retail Customers
Danske Bank
14.15 - 14.35
Fireside chat

Enhancing credit assessments: unlocking the power of open data

• From cash flow to ERP data: what new and richer data sources could open banking unlock?
• Data clarity: how can lenders leverage real-time data to gain a better understanding of creditworthiness?
• Driving better customer outcomes: how can open banking help lenders’ meet Consumer Duty requirements?
• Serving the unserved: how can open data enable lenders to extend credit lines to those previously excluded?

Susana Ponce Froment picture

Susana Ponce Froment

Global Head of Financial & Credit Risk
Tide
14.35 - 14.55
Advisory

14.55 - 15.25
Panel discussion

Leveraging AI across the lending lifecycle

• Taking stock: where is the industry at in harnessing AI in lending? What can be learned from use cases to date?
• Automating applications: how can AI streamline document processing, data extraction and validation?
• Credit scoring: how can AI-powered analytics enable a more accurate view of creditworthiness?
• Personalisation: how can lenders leverage AI to predict needs and offer more tailored and contextual offers?
• Dealing with delinquencies: how can AI proactively identify and flag any potential repayment issues?
• Real-time monitoring and reporting: where can AI enhance insights and visibility of portfolio performance?
• Regulation and compliance: how can banks ensure adequate governance of new AI applications in lending?
• Human-in-the-loop: where and how should supervision be applied to ensure responsible decisioning?

Startup City - Problem-solving pitches

14.00 - 14.05

Challenge 1 | How can digital identity transform customer interactions?

14.05 - 14.15

Pitch 1

Nitika Vyas picture

Nitika Vyas

Co-Founder
Aila Money
14.15 - 14.25

Pitch 2

14.25 - 14.45

Pitch 3

14.45 - 14.50

Pitch 4

14.50 - 15.00

Pitch 5

15.00 - 15.10

Pitch 6

15.10 - 15.30

Audience voting

Stage 1 - Resilience and security

16.10 - 16.25
Case study

16.25 - 16.45
Fireside chat

Cybersecurity in the era of AI: evolving faster than the threats

• From DDoS to phishing: how is AI influencing the frequency and sophistication of cyberattacks?
• Threat-Led Penetration Testing: how can banks ensure readiness for AI-powered cybercrime?
• AI-driven SIEM systems: where can AI improve the accuracy and speed of threat detection?
• From vulnerability scanning to log analysis: where can AI automate tasks and drive efficiencies?

Philippe Coue picture

Philippe Coue

Group Chief Operating Officer, Cybersecurity & Risk IT
Groupe Crédit Agricole
Divya Bhardwaj picture

Divya Bhardwaj

Chief Operating Officer
Uber Payments
16.45 - 17.05
Advisory

17.05 - 17.35
Panel discussion

Strengthening operational resilience strategies

• Operational resilience in a digitally dependent world: how are customer expectations of digital services evolving?
• What counts as intolerable harm? How can banks use a customer needs-centred approach to inform resiliency planning?
• Identifying critical business services: how can banks map and gain a holistic understanding of the topography of the business?
• Setting impact tolerances: what strategies should banks use to effectively assess their operational limits?
• Building in redundancies: how can banks ensure business continuity and minimise disruption in the event of system failure?
• Navigating third-party risk: how can banks effectively map and plan for network dependencies in an interconnected ecosystem?
• From reactive to proactive: how can banks level up risk management frameworks to plan for the unavoidable?
• From power outages to climate risk: how can banks effectively plan for the new and emerging operational risks of a changing climate?

David Whittaker picture

David Whittaker

Chief Controls Officer
Monzo
Emma Mansfield  picture

Emma Mansfield

Operational Resilience Director
Lloyds Banking Group
17.35 - 17.45

Startup city awards | Winner announcement

Stage 2 - Business banking innovation

16.10 - 16.25
Keynote address

The next evolution of business banking: relationship management in the age of AI

Tom Stoddart picture

Tom Stoddart

Managing Director, Head of Markets Sales, Business & Commercial Banking
Lloyds Banking Group
16.25 - 16.45
Fireside chat

Optimising the digital business banking experience

• The consumerisation of business banking: how have client expectations of services evolved?
• From onboarding to origination: how can digital journeys be streamlined for businesses?
• Dashboards and real-time reporting: what value-adding insights are clients looking for?
• API and AI-powered automation: where can banks effectively enhance ease for corporates?

Andrew Millar picture

Andrew Millar

Head of Strategic Growth, Innovation & Partnerships, Commercial Bank
HSBC
Shaun Gardner picture

Shaun Gardner

Head of Product, Servicing and Salesforce
Barclays
16.45 - 17.05
Advisory

17.05 - 17.35
Panel discussion

Cracking the SME lending market: strategies for success

• Assessing the playing field: what are the biggest obstacles incumbents face in making SME lending profitable?
• The credit scoring challenge: how are inflexible, legacy credit risk and assessment processes holding traditional lenders back?
• The rise of open-banking powered lending: how can lenders use cashflow insights to gain a deeper understanding of SME financial health?
• From demand forecasts to customer feedback: what alternative data sources can lenders leverage to enhance assessments?
• Streamlining applications and onboarding: what can be learnt from innovative digital players on the market?
• Accelerating decisioning: how can lenders cut approval and underwriting time without compromising on credit risk?
• Balancing automation and the human touch: how can lenders reduce the cost-to-serve without compromising on client experience?
• The rise of challenger bank lenders: what can incumbents learn from the business successes of lending challengers?

Conrad Ford  picture

Conrad Ford

Chief Product Officer
Allica Bank
Danielle Soto picture

Danielle Soto

Managing Director, Business Finance and Savings
Aldermore Bank
Stuart Doignie picture

Stuart Doignie

Managing Director, Digital SME Lending
Shawbrook Bank

Stage 3 - Workshop | Bank-FinTech partnerships

16.10 - 16.30
Fireside chat

Building bank-FinTech partnerships: key strategies for success

• Partnering for what? Defining specific challenges and achievable problem statements
• Build, buy, or partner? Evaluating where partnerships are the best course of action
• Establishing criteria for partner selection: what should banks look for in a perfect partner?
• Preparing the organisation: defining process and protocols for partnership success

Helene Panzarino picture

Helene Panzarino

Author, Reinventing Banking and Finance
Agenda | MoneyLIVE Summit
Paul Mullins picture

Paul Mullins

Managing Director, Global Strategic Initiatives
Formerly HSBC
16.30 - 17.15

Group discussion

17.15 - 17.35

Group feedback

Meeting zone - Connect meetings

16.15 - 16.35

Meeting session 1

16.35 - 16.55

Meeting session 2

16.55 - 17.15

Meeting session 3

17.15 - 17.35

Meeting session 4

Session Five: Keeping up with the challengers

09.15 - 09.20

Chair's opening remarks

Juliette Foster picture

Juliette Foster

Owner
Magnus Communications
09.20 - 09.35
Keynote address

Keeping the bank at the leading edge of innovation

09.35 - 09.55
Keynote address

Ant Group: reimagining the future of payments

09.55 - 10.15
Advisory

10.15 - 10.30
Keynote address

Startup city awards 2026: vision from the winning start-up

10.30 - 11.00
Panel discussion

Charting challengers’ success: the key business model innovations

• A new strategic paradigm: how are challengers shaking up the competitive outlook and banking market structure?
• Sustainable business models: what explains the success of challenger unicorns amid a crowd of failed start-ups?
• From PFM to travel: which value-adding products and services have enabled challengers to win over customers?
• Agile stacks: how far can non-legacy tech allow challengers to stay ahead in a cloud and AI-powered era?
• Seamless UX and mobile apps: will digital experience remain a competitive advantage as incumbents catch up?
• From mortgages to business banking: how are challengers diversifying to new markets to take on incumbents?
• From mortgages to business banking: which areas are ripe for challenger disruption in today’s market?

Bianca Zwart picture

Bianca Zwart

Chief Strategy Officer
bunq

Stage 1 - FIDA and open finance

11.45 - 12.00
Keynote address

FIDA: bringing open finance to fruition

12.00 - 12.20
Fireside chat

API strategy: getting ahead in the evolving embedded ecosystem

• From treasury to trade finance, identity to payments: what premium API products are in high demand?
• Towards micro-segmentation: how can banks leverage AI to better tailor API products to specific client needs?
• Building a partner ecosystem: how can banks seizing the opportunities of facilitating third-party integrations?
• How will an open finance future shape demand for premium API products and services?

Joris Hensen picture

Joris Hensen

Founder and Co-Lead, Deutsche Bank API Program
Deutsche Bank
Mark Willis picture

Mark Willis

Global Head, Open Banking
Standard Chartered Bank
12.20 - 12.40
Advisory

12.40 - 13.10
Panel discussion

Preparing for an open finance future: what must banks do today?

• Meeting the FIDA challenge: what are the key compliance timelines? And how are banks already preparing?
• From API interfaces to permission platforms: what new services will banks have to provide and how?
• Data sharing in practice: what will be required to ensure accessible, secure, and standardised data sharing?
• Monetising investments: how can banks recoup the costs of compliance and benefit as an open data first mover?
• From car finance to retirement planning: how could banks leverage open data to enhance cross-selling opportunities?
• Transforming financial advisory services: how could open data enable banks to offer more personalised, holistic advice?
• From marketplaces to aggregated dashboards: what new revenue models could banks look to explore?
• Taking embedded finance further: how could FIDA unlock new distribution and partnership models for banks?

Carmela Gómez Castelao picture

Carmela Gómez Castelao

Head of Global Open Banking Program
BBVA

Stage 2 - Commercial payments

11.45 - 12.00
Keynote address

How banks can remain competitive in the merchant acquiring market

Kilian Thalhammer picture

Kilian Thalhammer

Managing Director, Head of Merchant Solutions
Deutsche Bank
12.00 - 12.20
Fireside chat

Bringing simplicity to B2B payments: the key innovations

• Eliminating the pain points in B2B payments: from manual processes to delays and lack of visibility
• How can virtual cards enhance B2B payments? From greater security to flexible spending controls
• The potential of Request to Pay: how could RTP unlock new efficiencies for businesses?
• BNPL for businesses: how significant could deferred invoice payment be for B2B payments?

Anant Bhandarkar picture

Anant Bhandarkar

Head of Commercial Cards
NatWest
12.20 - 12.40
Advisory

12.40 - 13.10
Panel discussion

Cutting the complexity of cash management for corporates

• From manual processes to managing real time risk: what are corporate treasurers’ biggest pain points today?
• Towards real-time cash visibility: how can banks enable real-time overview of global liquidity positions?
• Managing interest rate risk and cash flow forecasting: what tools can help improve accuracy for clients?
• From real-time data to improved visibility: how can open banking add value for treasurers?
• Embedding cash management: how can banks bridge the gap between the bank and clients’ ERP or accounting software?
• ISO 20022: how can banks leverage enriched data to enhance reporting and streamline reconciliation?
• Automating reconciliation: what steps can banks take to make end-to-end automation a reality for clients?
• DLT for corporate treasury: on what timeframe could blockchain transform treasury management?

Steven Robson picture

Steven Robson

Global Head of Liquidity IWPB
HSBC
Esther Galiana picture

Esther Galiana

Head of Cross-border Payments and Cash Management Solutions
BBVA

Stage 3 - Regulatory simplification

11.45 - 12.05
Keynote address

FCA and PSR consolidation: simplifying the regulatory regime

Room 101: regulatory complexity

Regulatory simplification presents a clear path to reducing the compliance burden without compromising on outcomes.

In this session three speakers will propose consigning particular aspects of what they will argue is unnecessary regulatory complexity to Room 101. The audience will then have the opportunity to ask questions and to vote for the argument they consider to be most convincing.

12.05 - 12.20

Simplification proposal 1 | Simplifying regulation of financial advice

12.20 - 12.35

Simplification proposal 2 | Simplifying AML

12.35 - 12.50

Simplification proposal 3 | Simplifying regulatory reporting

12.50 - 13.10

Interactive panel | Audience Q&A and voting

In this session the audience are invited to submit questions to the presenters and to vote on which proposal they believe represents the most promising proposal for regulatory simplification.

Stage 4 - Building societies forum | Mortgages

11.45 - 12.00
Keynote address

Breaking the barriers to homeownership: doing more for first-time buyers

Richard Ingle picture

Richard Ingle

Chief Executive Officer
Bath Building Society
12.00 - 12.20
Fireside chat

Delivering higher LTV mortgages: the lessons learned so far

• From Yorkshire’s 99% to Skipton’s 100%: what can we learn from high LTV products on the market to date?
• Rent, bills, subscriptions: what new data points can be used to enhance the accuracy of affordability assessments?
• Mortgage Indemnity Guarantees: what insurance options should building societies consider to mitigate credit risk?
• Balancing higher LTV and negative equity risk: to what extent is looser lending sustainable for the industry?

12.20 - 12.40
Advisory

12.40 - 13.10
Panel discussion

Enhancing ease in the home-buying journey

• The competitive outlook for the mortgage market: why is improving lending journeys for members critical?
• From mortgage calculators to budgeting support: how can building societies support members from day 0
• What are the pain points in mortgage applications for customers? And how can friction be reduced?
• Accelerating time to decision in principle and mortgage offer: what strategies can building societies employ?
• Harnessing AI and automation in underwriting: what can be learnt from early adopters in the industry?
• The open banking potential: how can building societies realise the potential of open data in affordability assessments?
• Enhancing the broker experience: which new digital tools can make a real difference?
• Building a home-buying ecosystem: what role can building societies play in simplifying and connecting all players?

Claire Askham picture

Claire Askham

Head of Mortgage Sales
Buckinghamshire Building Society
Sarah Brown picture

Sarah Brown

Head of Mortgage Propositions
Coventry Building Society

Startup City - FinTech investment

11.45 - 12.05
Keynote address

The next unicorns: the FinTechs to watch in 2026

12.05 - 12.40
Panel discussion

The FinTech growth markets: where are investors placing bets?

• Riding the AI wave: how is AI powering a new wave of FinTech innovation?
• Cutting through the hype on AI: how can investors identify scalable business models among a sea of new startups?
• From cross-border payments to custody: where are investors placing bets on blockchain-based FinTech innovation?
• The open finance opportunity: which API-driven business models are likely to unlock value from open data?
• ESG reporting and data management: where do FinTechs show promise in cutting the complexity of compliance?
• Emerging markets: where are the next FinTech booms happening? And how can investors seize the opportunities?

12.40 - 13.10
Panel discussion

Strategies for successful corporate venture partnerships

• Strategic fit: how can CVCs best evaluate whether a FinTech’s vision aligns with enterprise priorities?
• Value proposition: how can CVCs establish criteria for identifying start-ups that can add strategic value?
• Due diligence beyond financials: what operational, regulatory, and cultural factors should CVCs assess?
• Governance framework design: how can partnership structures best balance corporate oversight with startup agility?
• Keeping projects on track: how should CVCs establish processes and protocols for partnership success?
• Product strategy: how can CVCs co-create solutions that address specific market gaps and pain points?
• Performance measurement: how can CVCs define success metrics that capture financial and strategic value?
• Exit strategy: what partnership structures allow for flexible outcomes in both corporate and founder’s interests?

Stage 1 - CBDCs and blockchain

14.30 - 14.50
Keynote address

The Digital Euro: the digital currency design

Ville Sointu picture

Ville Sointu

Chief Strategist, Transaction Banking & Digital Currencies
Nordea
14.50 - 15.10
Keynote address

BIS Project Agora: tokenising cross-border payments

15.10 - 15.30
Advisory

15.30 - 16.00
Panel discussion

Unpacking the potential of stablecoins and programmable payments

• The stablecoin surge: what factors are driving the growth of market interest in stablecoins and programmable payments?
• How can stablecoins streamline cross-border payments? From 24/7 availability to near-instantaneous transfers
• Transforming treasury: how can stablecoins and tokenisation revolutionise liquidity management for corporates?
• Towards fully automated payment flows: how could programmability pave the way to enhanced efficiency?
• From trade finance to home-buying: where could programmability simplify payments in multiple counterparty ecosystems?
• From JP Morgan and Siemens to Deutsche Bank and Ant Group: what can be learnt from bank-corporate pilots to date?
• Democratising tokenised payments: in what timescale could medium-sized banks and corporates feel the benefit?
• The end of the SWIFT era? Could stablecoins lay the foundations for a new international payment regime?

Ryan Rugg picture

Ryan Rugg

Head of Digital Assets
Citi
Joy Adams picture

Joy Adams

Chief Operating Officer, Digital Assets
Deutsche Bank
Dan Maggs picture

Dan Maggs

Senior Innovation Manager, Digital Assets
ABN AMRO

Stage 4 - Building societies forum | Modernisation strategy

14.30 - 14.50
Keynote address

The next generation of members: how can mutuals best serve Gen Z?

Peter Burrows picture

Peter Burrows

Chief Executive Officer
Cambridge Building Society
14.50 - 15.10
Keynote address

The future of branch networks: reimagining branches for a digital era

15.10 - 15.30
Advisory

15.30 - 16.00
Panel discussion

Closing the digital gap: next stage transformation for building societies

• From front-end digital channels to back-office operations: where are the biggest priorities for modernisation today?
• Starting simple: how can building societies identify the best place to start with transformation initiatives?
• Eliminating pain points: what are the biggest challenges members face? And how can transformation address them effectively?
• Achieving intuitive design: what are the key lessons for creating seamless digital experiences in-app and online?
• Blending traditional branch and digital channels: how can building societies achieve the best of both worlds?
• Leveraging emerging tech: how far could AI-driven technology enable mutuals to close the digital divide?
• The challenge of change management: how can building societies navigate the migration to new platforms and system integrations?
• Collaborating for mutual benefit: how could mutuals work together to lower the costs of digital transformation?

Rita Bullivant picture

Rita Bullivant

Director IT & Change
Melton Building Society
Vijay Mitra picture

Vijay Mitra

Director, Digital & Technology Risk
Nationwide Building Society

Meeting zone - Connect meetings

14.35 - 14.55

Meeting session 1

14.55 - 15.15

Meeting session 2

15.15 - 15.35

Meeting session 3

15.35 - 16.00

Meeting session 4

Agenda at a glance

Take a look at the hot topics at this year's banking and payments event.

Day 1
____

STAGE 1

Banking strategy and innovation

CEO keynotes

Revolut case study

Leaders Forum panel discussion

Startup City

Founders' journeys panel and Q&A

STAGE 1

Banking strategy: the key drivers

Chief Economist forum

Navigating regulatory and policy change

Challenger bank growth strategy

STAGE 2

Payments infrastructure

Cross border payments

ISO 20022

Instant payments

Modernising architectures

STAGE 3

Digital ID and authentication

EU Digital Identity Wallets

The Large-Scale Pilots

Digital ID and fraud

Next-gen authentication

STAGE 4

AI and operations

AI case study

Streamlining workflows

Coding and software development

Optimising operations

STAGE 5

Workshop:
vulnerability and accessibility


Achieving digital excellence for all

Group discussion

Startup City

Green transition opportunities

Innovative SME solutions

STAGE 1

CX and engagement

Protecting vulnerable customers

The AI revolution in CX

Personalisation

Customer strategic priorities

STAGE 2

Open banking payments

The latest on the SPAA

A2A global successes

Commercial propositions

STAGE 3

Anti-financial crime

Vulnerable customers

AML and perpetual KYC

Preventing APP fraud

Data, analytics and AI

STAGE 4

Legacy modernisation

Creating the agile bank

Cloud migration

Data maturity roadmap

Core modernisation

STAGE 5

Workshop:
AI governance

Establishing effective AI governance

Group discussion

Startup City

Scale-up strategies

Cross-border expansion

STAGE 1

Consumer lending

Orchestrating the housing ecosystem

AI in credit risk modelling

Optimising collections

Embedded lending strategies

STAGE 2

Payment wallets and cards

Google Pay case study

The latest on the EPI's Wero

Adding value to cards

Alternative payment methods

STAGE 3

Resilience and security

Navigating global regulation

IT security to third party risks

AI and cybersecurity

DORA compliance

Startup City

The venture capitalist view: what to look for in a winning start-up

Overcoming partnership pain points

The Official After Party

Day 2
____

STAGE 1

Open banking commercial models

NatWest Boxed: BaaS case study

The Future Entity: latest from OBL

Premium APIs and BaaS commercial models

Startup City

Identity and fraud solutions

Empowering future generations

STAGE 1

Open finance

FIDA: open data in Europe

The UK smart data roadmap

Future of open banking, insurance and pensions

Open data beyond finance

STAGE 2

Optimising payments for merchants

Evolution of eCommerce

One-click payments

SoftPoS and self-checkout

Acquirer propositions

STAGE 3

Building Societies: mortgage innovation

High LTV product innovation

Seamless mortgage journeys

First-time buyer market

Product strategies

STAGE 4

Green Transition

Modelling and mitigating climate risk

ESG compliance: data and reporting

Green financing innovation

StartUp City:
Bank Workshop

Bank participants will identify a pain point from their own organisation to generate a problem statement for start-ups to address

STAGE 1

Digital currencies and blockchain

The digital euro

The regulated liability network

Smart contracts

Commercial and central bank digital currencies

STAGE 2

Better serving SMEs

The SME banking experience

Streamlining corporate onboarding

Treasury management

SME lending

STAGE 3

Building Societies: digital strategy

Mobile app development

Digital transformation case study

Defining your digital strategy

End of conference

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