Agenda

Greg Sullins, a veteran financial services strategist, joined Newgen Software in February 2023 as Head of U.S. Banking – Center of Excellence, where he supports banks and credit unions in their digital banking transformations. He guides clients in developing and executing digital roadmaps to enhance customer and employee experiences while delivering shareholder value. With over 30 years of industry experience, Greg has been a driving force for change in banking. Prior to Newgen, he served as EVP at Wilson Bank & Trust, overseeing strategy, quality, and productivity. There, he led the bank’s digital transformation, implementing NewgenONE for deposit account opening, customer/account maintenance, and loan origination for small business and commercial clients. Earlier, Greg held multiple national leadership roles at Bank of America in consumer, small business, and commercial lending. He co-founded and served as CEO and President of Financial Service Solutions, LLC—a joint venture with Accenture, Fidelity National Financial, and Bank of America—offering home loan business process outsourcing to U.S. lenders. He was also Executive Director and Partner of IBM Lender Business Process Services, Inc., a subsidiary he helped establish to provide private-label mortgage fulfilment services to U.S. lenders. Greg later founded The Sullins Group, a consulting practice helping banks, credit unions, and fintechs design and implement strategies, processes, and technology integrations to drive operational improvements and business value. At Newgen, Greg leads a team dedicated to maximizing the value and effectiveness of the company’s solutions through governance, reusable frameworks, implementation guidance, and innovation strategies, ensuring scalable, compliant, and efficient delivery. He is a certified Six Sigma Black Belt in process design and business reengineering, and an alumnus of Austin Peay State University and the Graduate School of Banking at the University of Delaware.

Jyotsana “Jo” Jagadish is the Head of Digital Banking and U.S. Contact Centers at TD Bank, America’s Most Convenient Bank®. In this role, Jo leads the strategy, execution and innovation of Digital and Mobile capabilities and the future of omnichannel experiences at TD. In addition to Jo’s current mandate, she also serves as a member of the U.S. Management Committee. In her previous role as Head of Commercial Bank Products and Services for the U.S. Commercial Bank, she led Product P&L for Treasury Management, Deposits and Merchant Acquiring. She oversaw innovative product launches including U.S. Business Central, Zelle for Small Business, the award-winning roll out of Tap to Pay for iPhone, and the SMB Insights Dashboard. Prior to joining TD, Jo was Head of New Product Development and FinTech partnerships at JPMorgan Chase Commercial Banking where she led the strategy, development, and commercialization of new Treasury Management product capabilities. She also ran the Treasury & Payments product strategy for the Commercial Bank. Prior to JPMorgan Chase, Jo led product and platform strategy globally for digital payments at Citibank. She implemented Apple Pay in the U.S. and later took on the role as the Global Product Manager for Apple Pay for Citi deploying the product in several countries. Jo has spent more than 18 years leading teams within financial services and delivering value and innovation through creativity, to customers. She received a Bachelor’s degree in Engineering, Electronics & Communications from Visvesvaraya Technological University (VTU), a top technical University in India. In 2024, American Banker’s Most Powerful Women in Banking NEXT Awards named Jo as one of their 2024 Honorees. The award underscores transformative impact powerful women have on the financial sector. She also received American Banker’s “Most Powerful Women in Banking Top Team” award, and Crain’s NY “Rising Stars in Banking and Finance” distinction.

Originally a Commercial Banker, Helene is an Associate Director with the Centre for Digital Banking and Finance in LIBF, an experienced FinTech Programme Director, exited entrepreneur, educator and author. Her career boasts a number of ‘firsts’, including the creation of the FinTech Scale Colab Programme for Rainmaking, the Inaugural Programme of Education and Events for Innovate Finance, the FinTech on the Entrepreneurship Masters’ for UCL. Board and advisory roles include the Spanish digital identity scale up, Biid, the UK safeguarding RegTech, Kalgera, and the SME payments company, TomatoPay.  Helene was named on the Computer Weekly 100 Women in Tech Award, the Innovate Finance Women in FinTech Power List, and the Fintech Magazine 100 Women in Fintech list. She was also part of the FCA 2020 Data Sprint on SME Lending, and the recipient of the FT/Google Digital Pioneer Award. Her new book ‘Reinventing Banking & Finance: Frameworks to navigate global fintech innovation’ (Kogan) came out in November 2020, and was named the number one banking book for 2021 by Investopedia.

Bridgit Chayt Executive Vice President Head of Commercial Payments and Treasury Management Bridgit Chayt serves as executive vice president, and head of commercial payments and treasury management for Fifth Third Bank, National Association. She oversees the strategic direction of commercial payment and depository services, including commercial card issuing and acquiring activities. Before joining Fifth Third in 2016, Bridgit spent more than two decades in financial services, serving in various roles with Midwest Guaranty Bank and Comerica Bank, where she served as executive vice president and director of treasury management and business deposit services. She has a track record of delivering market-leading revenue growth, product innovation, customer loyalty and risk performance for treasury management, merchant services, commercial card and government card programs. Bridgit’s experience includes global corporate marketing, commercial banking and wealth management. She started both a bank and holding company in Troy, Michigan, focused on providing banking services to middle market companies and their owners. Her background includes experience in education, human resources and operations management. Education Bridgit earned a bachelor’s degree in English and political science from St Joseph’s College in Rensselaer, Indiana. She went on to study at the Graduate School of Banking in Boulder, Colorado, and University of Chicago-Booth School of Business. Professional and Civic Bridgit is a board member of Cincinnati’s Mercantile Library, the Dallas Business Council for the Arts, United Way’s Women of Tocqueville Society and Friends of the Bloomfield Township Library in Detroit. She previously served on the boards of Girl Scouts of Southeastern Michigan, United Way Women’s Initiative Southeast Michigan and Boys & Girls Club of Troy, Michigan. In 2023, she led Fifth Third’s ArtsWave employee campaign, which raised $1 million for Greater Cincinnati’s cultural organizations. In 2024, Bridgit was named to American Banker’s list of Most Powerful Women in Banking and as a YWCA Career Women of Achievement.

Ben Hoffman Executive Vice President Chief Strategy Officer and Head of Consumer Products Ben Hoffman serves as chief strategy officer and head of consumer products at Fifth Third Bank, N.A. As strategy officer, he oversees strategic planning, governance and strategic risk management. As head of consumer products, he is responsible for deposits, credit cards, unsecured lending, product and marketing analytics, and the online and mobile experiences for Fifth Third’s consumer and small business clients. Ben joined the Bank in March 2016 as head of corporate strategy, fintech, customer experience and digital lending. Before that, Ben spent over a decade in consulting as a partner in the financial services practice at Oliver Wyman. There, he advised leading banks and other financial institutions both in the U.S. and globally. Education Ben earned a bachelor’s degree in economics from Harvard University. Professional and Civic Ben serves as a director for PayCo Inc., a payment-system infrastructure formed by The Clearing House that operates an electronic check clearing and settlement system, a clearing house and a wholesale funds transfer system. He’s also a member of the Plaid Industry Advisory Board and of the Entrepreneurship Program Advisory Board at Miami University’s Farmer School of Business. Ben has written on behalf of Oliver Wyman and the World Economic Forum, chaired the American Banker Marketplace Lending & Investing conference. He also sits on the board of the Santi School Project, a nonprofit dedicated to giving girls and disadvantaged ethnic minorities in Nepal access to quality education. Along with his wife and two children, Ben lives in Cincinnati and is enjoying his return to suburban living, even as he maintains his passion for international football and world travel.

Emily Nachlas is the Chief Risk Officer of Western Alliance Bancorporation. In this role, Ms. Nachlas brings nearly 25 years of experience in financial services risk management to oversee Western Alliance Bancorporation’s second line of defense risk management teams and processes. Since joining the bank in 2019, she has evolved the organization’s risk management strategy, organizational risk framework, and infrastructure commensurate with its size and complexity as it crossed the regulatory threshold beyond $50 billion in assets. She provides overall leadership, vision, and direction for enterprise risk, credit risk, financial risk, strategic risk, compliance, BSA/AML, operational risk, credit review, and model risk management. Before joining Western Alliance Bank, Ms. Nachlas specialized in developing risk management programs as Executive Vice President and Director of Enterprise Risk Management at IBERIABANK in New Orleans and previous risk management positions at HSBC, Amegy Bank and Hibernia National Bank. She holds a Bachelor of Science degree in Management from the A.B. Freeman School of Business at Tulane University and a Master of Business Administration degree from the University of New Orleans. Within the banking industry’s risk management discipline, Ms. Nachlas serves on several boards and councils, including the National Mid-Tier CRO Council of the Risk Management Association, as well as the local Phoenix RMA chapter. She is a frequent speaker and presenter at industry conferences. In 2022, she was named among Arizona’s Most Influential Women in Business. As a committed ally, she is the Executive Sponsor of PRIDE@Work, the BRG for Western Alliance Bank’s LGBTQIA people and allies. Ms. Nachlas lives in Phoenix with her husband and two children. As a volunteer with Arizona Small Dog Rescue, she has fostered more than 50 small dogs since 2016, ensuring they have safe forever homes.

Originally a Commercial Banker, Helene is an Associate Director with the Centre for Digital Banking and Finance in LIBF, an experienced FinTech Programme Director, exited entrepreneur, educator and author. Her career boasts a number of ‘firsts’, including the creation of the FinTech Scale Colab Programme for Rainmaking, the Inaugural Programme of Education and Events for Innovate Finance, the FinTech on the Entrepreneurship Masters’ for UCL. Board and advisory roles include the Spanish digital identity scale up, Biid, the UK safeguarding RegTech, Kalgera, and the SME payments company, TomatoPay.  Helene was named on the Computer Weekly 100 Women in Tech Award, the Innovate Finance Women in FinTech Power List, and the Fintech Magazine 100 Women in Fintech list. She was also part of the FCA 2020 Data Sprint on SME Lending, and the recipient of the FT/Google Digital Pioneer Award. Her new book ‘Reinventing Banking & Finance: Frameworks to navigate global fintech innovation’ (Kogan) came out in November 2020, and was named the number one banking book for 2021 by Investopedia.