A shift in strategy: business banking experiences for the next digital age

From regulatory change to the competitive landscape: digitally transforming SME banking CX strategies

5 December |  3PM GMT | Online

From the Basel 3.1 amendments earlier this year, to economic impacts on SME financing, the SME landscape is experiencing a series of seismic shifts. While the end of post-pandemic SME financial aid heralds a period of potential difficulty for SMEs, the imminent tightening of lending regulation forecasts a decrease in SME loan availability.

As a result, the SME customer market is turning towards challenger and specialist banks, who offer customers speedy, seamless and fully digital onboarding, banking and loan origination at affordable rates. The question is, how can traditional banks step up to the mark to deliver next level SME banking experiences to keep up with the competition?

What we will explore

1. Assessing the current state of play regarding SME banking and lending in today’s turbulent economic environment.

2. Navigating capital adequacy: how are regulatory changes going to impact SME banks lenders?

3. The new CX benchmark: what digital expectations must banks meet in their SME offerings?

4. From digital onboarding to product structuring and accurate credit risk assessments: strategies for today’s SME landscape. 

The Customer Revolution In-person Roundtable


Ron Lay Former Global Head of SME Banking and Digital Channels HSBC

Ron Lay

Former Global Head of SME Banking and Digital Channels, HSBC


5 December | 3PM GMT
75 minutes

Welcome and participant introductions

Scene setter | The current state of affairs: assessing the current SME financial landscape

Discussion: A shift in strategy: SME banking for the next digital age

  • Enhancing digital experiences: what new expectations do customers have and how can banks meet them?

  • Evaluating the economic landscape: navigating today’s turbulent environment and impact on SME funding

  • Basel 3.1: uncovering the changes to capital adequacy and impact on SME lending strategies

  • Gearing up for loan demand increase: from digital signatures to online approvals, how can banks prepare?

  • Digitally transforming the business banking experience: evaluating the potential of digital signatures, automation and more

  • From applications to approvals: how can the SME onboarding process be streamlined?

  • Being the business banking partner of choice: how can banks add value to existing lending and banking propositions? What services do SMEs and businesses need most?

Closing remarks

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