WEBINAR

The future of autonomous self-service in banking

This webinar will bring together senior leaders in banking to shed light on how automation, self-service design and AI can be used to optimise autonomous user experiences in a digital-first era.

The panel discusses:

The autonomous customer: assessing the drivers for self-service
What products and services are best suited to self-service automation, and why?
Designing the self-service experience: what are the key considerations for the front and back end?
Going beyond digital onboarding and card replacements: how can self-service be taken to the next level?
Making the leap to intelligent self-service: how can automation, virtual agents and AI be effectively incorporated into existing customer journeys?
Knowing when to bring in a human agent: balancing self-service with the human touch
Serving a bigger purpose: uncovering the potential of self-service to drive financial inclusion and improve financial wellbeing

Meet the panel

Anthony Flack, Head of Digital Delivery, Santander UK
Chris Murphy, Head of Customer Journey Design, Lloyds Banking Group
Craig Wellman, Director Financial Services, Microsoft
Tiffany Carpenter, Head of Customer Intelligence, SAS UK & Ireland

In partnership with:

This broadcast is sponsored by SAS & Mircosoft

About SAS

SAS is making Banking simple, safe and rewarding for everyone. We provide a bank-wide view of every customer. A holistic picture that spans products, departments and channels. We give banks the capability to digitise customer journeys, with personalised, intelligent decisions – automated where it makes sense – based on rich customer insights. We help banks offer customers what they really need in the moments that matter the most.

Simplify banking – make every interaction easier for your customers while reducing your costs
Create rewarding experiences – gain a deeper understanding of individual customer needs for more meaningful engagement
Manage risk, capital and liquidity – make smarter, faster credit decisions to drive a prudent & profitable business
Stay safe from fraud & financial crime – stop more fraud at lower cost by optimising resources
Ensure fairer banking – transparency, governance and sustainability to build a better society.

Visit the website: http://www.sas.com/uk/banking

About Microsoft

Microsoft (Nasdaq “MSFT” @microsoft) enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organisation on the planet to achieve more.

Visit the website: https://www.microsoft.com/