WEBINAR
Digital-first banking
Redefining banking CX
Now available on-demand
Want to read the content instead? Download the write-up now.
Banks in North America are in a digital race to capture the loyalty and engagement of increasingly demanding customers. This webinar explores how banks can leverage open banking, opti-channel strategies and AI to deliver exceptional customer experiences in a digital-first world.
Watch to gain insights on:
- How banks can meet evolving customer expectations in a digital, AI-driven era
- What makes the ultimate digital app and how to get there
- How to use self-service automation to transform customer experience
- The key success factors in using AI analytics to drive personalization and new service offers
- How to successfully integrate physical and digital channels
- From new competitors to customer expectations: how are banking CX standards being redefined?
- Advancing digital self-service: who is leading the way and what’s next?
- Opti-channel strategies: bridging digital and physical for seamless, frictionless interactions
- Open banking imperatives: where do the main opportunities and challenges lie?
- Leveraging AI decisioning: the potential for higher-level personalization and new service offers
- Automation: how far to go, the keys to STP and how to seamlessly integrate the human factor
- Feeding the machine: advancing data management and processing for the era of AI
- Retail vs business banking: where are the similarities and where are the differences?
Panelists include:
Lei Han
Managing Director, Digital Experience Strategy
First Citizens Bank
Vineeth Subramanyam
Managing Director, Global Head of Spring
Citi
Pam Hymel
Director of Digital Strategy, SVP
Hancock Whitney Bank
Shashank Saurabh
Head of Identity & Access
Scotiabank
Natalie Pallotta
Chief of Staff Digital & Open Banking
FIS
About FIS
FIS is a leading provider of technology solutions for financial institutions and businesses of all sizes and across any industry globally. We enable the movement of commerce by unlocking the financial technology that powers the world’s economy. Our employees are dedicated to advancing the way the world pays, banks and invests through our trusted innovation, absolute performance and flexible architecture. We help our clients use technology in innovative ways to solve business-critical challenges and deliver superior experiences for their customers. Headquartered in Jacksonville, Florida, FIS ranks #241 on the 2021 Fortune 500 and is a member of Standard & Poor’s 500® Index. To learn more, visit www.fisglobal.com.
Stay in the loop with MoneyLIVE
Subscribe to our newsletter to receive news, insights and special offers.