WEBINAR
Beyond the channel: building context-rich conversations in banking
How NatWest, Nordea, Standard Chartered and HSBC are using AI to scale customer understanding and personalise every interaction
Now available on-demand
Check out some key moments from the webinar:
Why is investing in more channels no longer enough?
What are the challenges standing in the way of building a single customer view?
How will customer-facing AI capabilities evolve in the coming years?
How can proactive communication be helpful rather than intrusive?
How can one-way alerts evolve into truly interactive experiences?
What does genuinely personal customer engagement look like in the AI era?
Hear directly from NatWest, Nordea, Standard Chartered and HSBC as they share how they’re rethinking customer engagement - from using data and decisioning more intelligently to creating more relevant, timely and proactive interactions.
The panel brings perspectives spanning customer experience, digital engagement, digital channels and customer lifecycle decisioning. Together with Damian Parker of Quadient, they unpack what it really takes to move beyond generic communications and build experiences that feel relevant to the individual.
- Why customer understanding is becoming a stronger differentiator than channels and features
- How leading banks are moving from reactive notifications to proactive engagement
- What it takes to create a unified customer view across products, teams and data sources
- How to deliver more relevant, personalised communications without sacrificing trust
- Where AI can create value today and how to build the foundations for tomorrow
Who's speaking:
Tammy Martin
Head of Connected Customer Experience
NatWest
Henrik Kier
Head of Digital Customer Engagement Engineering in One Digital
Nordea
Aysara Yusupova
Europe Head of Digital Channels Solutions
Standard Chartered
Monika Kashyap
Decisioning Lead- Customer Lifecycle Engagement, Commercial Banking
HSBC
Damian Parker
Head of Financial Services & Banking
Quadient
Panelists include:
Tammy Martin
Head of Connected Customer Experience
NatWest
Henrik Kier
Head of Digital Customer Engagement Engineering in One Digital
Nordea
Damian Parker
Head of Financial Services & Banking
Quadient
Hungry for more? Check out our latest report:
From channels to context: a new era of banking personalisation
Discover how banks can move beyond channels to create more intelligent, personalised customer interactions.
About Quadient
Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence. Our solutions make it possible for organizations to continuously and automatically create and deliver meaningful interactions when it matters most – consistently across all channels.
Quadient has a proven track record for developing, deploying, and supporting dependable solutions. We understand the trends in the market, listen to customers, and respond with relevant innovation. Every year, Quadient turns approximately 8 billion business interactions into meaningful, personalized experiences.
To find out more please visit https://www.quadient.com/en-gb/.
