Nick joined Tandem in August 2016 as Chief Operating Officer. As COO, Nick is responsible for customer service, business operations, payments, supplier relationships and IT. Prior to Tandem, Nick worked at Santander UK where he was responsible for leading its Commercial and Corporate Bank operations; he also has a management consultancy background, having worked at both Accenture and EY. Nick has a strong track record in building, transforming and running outstanding Customer Service and Operations functions, working in an agile environment and promoting innovation and change.