Emma is about change with a purpose. In Zurich FutureYou, Emma is spearheading a digital consumer business that represents a new approach to financial thinking for people who want to reach their financial goals. Have you signed up yet?

Since joining Zurich in September 2014 as Director of Marketing, Emma has helped design and introduce a customer-led marketing strategy that will continue to evolve in 2017. The aim? To help Zurich become the most customer-centric organisation in financial services.

But what came before? Emma has been championing, designing and implementing customer-led approaches across two decades, and across continents. Emma played a key role in transforming AMP – Australia’s largest wealth manager – from a product-first to a customer-first business. She also has experience working in Asia and the US.

Most recently she ran her own consultancy business, where clients have included St James’s Place, AXA, AMP (who must have liked her) and Macquarie.

What’s next? To power on with Zurich FutureYou ….