The EU Anti-Money Laundering Regulation (AMLR) marks one of the most significant changes to customer lifecycle management in decades but while much of the focus has been on meeting new regulatory obligations, the regulation also presents an opportunity for banks to rethink how they onboard, understand and serve customers throughout the relationship.
For many institutions, customer lifecycle management remains fragmented across compliance, technology and front-office teams. Manual processes, disconnected data and lengthy onboarding journeys create friction for customers, increase operational costs and delay revenue, while making it harder to demonstrate ongoing compliance.
This roundtable will bring together senior leaders from Compliance, Technology, Digital and Commercial Banking to discuss how banks can prepare for AMLR by creating a more connected approach to customer lifecycle management—one that strengthens compliance while improving operational efficiency, customer experience and commercial outcomes.
Attend to gain insights on:
- How AMLR is reshaping customer lifecycle management across compliance, technology and commercial functions
- Where banks can break down organisational silos to create a more connected client onboarding and servicing model
- How banks can reduce customer friction at the same time as strengthening regulatory compliance and operational resilience
Welcome and participant introductions
Discussion:
- From compliance to value: how can banks move from treating the AMLR simply as a compliance exercise to a catalyst for better commercial outcomes and efficiencies?
- Creating a single customer view: how can unifying customer data deliver both better regulatory compliance and experiences? And what will it take to achieve this?
- Beyond periodic reviews: how does AMLR accelerate the shift towards more continuous KYC and what organisational changes are needed to achieve this?
- Towards a holistic CLM strategy: how can banks effectively align objectives across compliance, technology and front-office teams through a common operating model?
- Redesigning onboarding: how can automation, data and intelligent workflows accelerate onboarding and improve conversion while strengthening due diligence?
- Building a future-ready CLM architecture: what will distinguish the banks that use AMLR to transform CLM from those that simply comply?
Closing remarks
(60 minutes)
Speakers:
Camilla Wahlstedt
Chief Compliance Officer
Northmill Bank
Kelsey Bakken
Director of Product Management
nCino
Request an invitation
This roundtable is designed for senior figures working across banking and financial services.
Fill in this short form if you meet the above criteria and would like to participate in the discussion on 27 October. All invitation requests will be vetted and approved (or declined) by the organizer.
About nCino
nCino brings together AI agents, your bankers, and more than 14 years of financial industry context on one purpose-built platform — so every institution can lend smarter, work faster, and serve clients with complete confidence.
