CX Excellence For The Vulnerable
The COVID-19 crisis and its economic and emotional consequences have propelled customer vulnerability up the agenda of financial services organisations worldwide.
We surveyed over 150 customer experience, technology, strategy, risk and compliance experts in financial institutions across the globe. Our findings point to a future in which artificial intelligence (AI) and other digital technologies will provide key supports both to firms in protecting the vulnerable and to the vulnerable themselves.
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About Smart Communications
Smart Communications™ is the only provider of a customer conversations management platform. More than 500 global brands rely on Smart Communications to deliver smarter conversations across the entire lifecycle—empowering them to succeed in today’s digital-focused, customer-driven world while also simplifying processes and operating more efficiently. This is what it means to scale the conversation. Smart Communications is headquartered in the UK and serves its customers from offices located across North America, Europe, and Asia Pacific. The Smart Communications platform includes the enterprise-scale customer communications management power of SmartCOMM™, forms transformation capabilities made possible by SmartIQ™ and the trade documentation expertise of SmartDX™.
To learn more, visit smartcommunications.com.
About Pega
Pega delivers innovative software that crushes business complexity. From maximizing customer lifetime value to streamlining service to boosting efficiency, we help the world’s leading brands solve problems fast and transform for tomorrow. Pega clients make better decisions and get work done with real-time AI and intelligent automation. And, since 1983, we’ve built our scalable architecture and low-code platform to stay ahead of rapid change. Our solutions save people time, so our clients’ employees and customers can get back to what matters most.
To learn more, visit community.pega.com/smartcomm.
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Virtual Episodes across October & November
Broadcasting throughout October and November, our 5 virtual episodes see leading experts take to the screen and dive into the hottest topics in banking and payments, including agility and resilience, digital identities, purpose-led banking, social platforms and the future of FinTech.
Speakers include:
- Matt Hammerstein, Chief Executive Officer, Barclays UK
- Chris Pitt, Chief Executive Officer, First Direct
- Tracey Davidson, Deputy Chief Executive Officer, Handelsbanken UK
- Tom Wolfenden, Head of Retail Banking, HSBC
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