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INTERVIEW

Connecting with the customer: CX strategy with ING

Jeroen Plag, Global Head of Strategy and Innovation, ING

Jeroen Plag, Global Head of Strategy and Innovation at ING, gets smart with strategy in this interview on CX and Consumer Duty. How are traditional approaches to CX transforming in the wake of embedded finance, AI and Web 3.0?

Jeroen Plag, Global Head of Strategy and Innovation, ING
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