Agenda

Explore the comprehensive agenda featuring keynote presentations, panel discussions, and interactive workshops. Stay ahead of the curve with insights from insurance industry leaders and innovators.

Check out the full agenda below

Session one: New horizons in the payment ecosystem

09.05 - 09.20

Keynote address

Treating the cusotmer as a real person

Jorissa Neutelings

Chief Digital Officer

ABN AMRO

09.20 - 09.35

Keynote address

Collaboration to control risks in a digitalizing world

Michiel Kwaaitaal

Chief Product Officer

Rabobank

09.35 - 09.50

Interview

Navigating the future of payments: a merchant and PSP perspective

Michael Pechner

Managing Director and Board member

eBay

09.50 - 10.10

Advisory

Payment Modernization: X-border as the first bite of the elephant

Mick Fennell

Business Line Director, Payment

Temenos

10.10 - 10.45

Leaders' Forum

Charting the evolution of the payment ecosystem

Reimagining the customer payment journey: what does the future hold for seamless experiences?

The rise of alternative payment methods: how should business models adapt to a less card-dominated future?

The next phase of open banking payment commercialisation: what are the barriers still to overcome?

Competing effectively in the digital wallet space: how must organisations adapt to a new digital ecosystem?

Enhancing payment propositions: how can acquirers effectively differentiate and add value for merchants?

Reducing cost of payment: how can merchants streamline operations while maintaining excellent experiences?

The new data economy: unlocking the revenue opportunities of enriched data for banks and corporates

How will the rise of digital currencies and DLT shake up the future payments value chain?

Laurens Schretlen

Head of Cards and Merchant Services

ING

Felipe Penacoba

Chief Information Officer and Board Member

Revolut Europe

Jeroen Kok

Head of Payments Netherlands

JP Morgan

Stage 1 - Seamless payment experiences

11.20 - 11.40

Interview

The next evolution of embedded payments

Nico Kersten

Managing Director, Chief Executive Officer

Mercedes pay GmbH

11.40 - 12.05

Panel discussion

Fraud risk versus abandonment risk: finding the right balance

Balancing conversion, customer experience, fraud risk and compliance: the key considerations

New payment methods: how should merchants strategically assess the benefits and risks?

Dealing with false declines: how can merchants build more accurate and contextual fraud tools?

Jean-Paul Feidt

Department Head Credit and Fraud

OTTO Payments

Veronica Melendez

Director Payments, Fraud and Chargeback

Travix International

Murray Mackenzie

Director of Transformation

Virgin Media O2

12.05 - 12.25

Advisory

Monika Król

Vice President of the Board

BLIK

12.25 - 13.10

Panel discussion

Towards a seamless end-to-end payment journey

From RFID to biometric payments: how are merchants reimagining instore checkout?

Optimising online payments: how can merchants achieve frictionless one-click payments?

From browsing to basket: how can merchants reduce friction in the pre-payment journey?

How can payments be streamlined by retaining customer data and pre-populating forms?

Achieving frictionless mobile payments: how should merchants optimise checkout for mobile?

How far can conversion be enhanced by providing preferred payment methods?

Reimagining the payment journey: what does the future hold for seamless experiences?

Julian Martin Capote

Head of Payments and Partnerships

Miravia (Alibaba)

Tania Ziegler

Senior Partnership Manager, Fintech | Payment Partnerships

Booking.com

Laura Treude

Director of Group Payment

Douglas

Jip de Lange

Director of Paternerships

PayPal

Remco Nabuurs

Head of Tech CHeckout and Payments

Albert Heijn

Dirk Mourik

Director, Emerging Solutions - Mastercard Identity

Mastercard

Stage 2 - ISO 20022: leveraging enriched data

11.20 - 11.40

Keynote address

Leveraging IOS 20022: enriched data in action

Isabelle Bouille

Director and Principal Product Manager, Treasury Services

BNY Mellon

11.40 - 12.05

Fireside chat

Tapping the value of ISO 20022 enriched data: the commercial opportunities

Streamlining payments: how can enriched data help improve STP and reduce processing time?

Cross border payments: what role will ISO 20022 play in streamlining cross border payments?

Counter fraud: how can enhanced fraud data (EFD) be leveraged in banks’ counter-fraud strategies?

Personalised offers: how can enriched data be used to identify individual behaviours and needs?

Corporate services: what value-adding insights and microservices could enriched data unlock?

The challenge of interoperability of market infrastructures

Tanveer Bhatti

Lead Policy Analyst

Bank of England

Isabelle Bouille

Director and Principal Product Manager, Treasury Services

BNY Mellon

12.05 - 12.45

Panel discussion

Charting the future of AI in payments

Increasing payment efficiency: how can AI-driven automation streamline core payment operations?

Intelligent routing and orchestration: how can AI minimise failure rates and optimise payment flows?

Leveraging AI for real-time counter-fraud and KYC: what are the prerequisites for success?

Unlocking the value of payment data: where can AI-powered analytics make the biggest difference?

Ali el Hassouni

Head of Data and AI

bunq

Stefania Colombo

Product Manager, Payment Experience

Uber

Nicholas Clark

Fraud Expert

EPI Company

Stage 3 - Counter fraud: the evolving landscape

11.20 - 11.40

Keynote address

APP fraud: a regulatory perspective

Kate Fitzgerald

Head of Policy

Payment Systems Regulator

11.40 - 12.20

Panel discussion

App fraud: mapping the strategies for prevention

The latest on APP fraud liability: what will be required of banks and PSPs in the EU versus the UK?

Understanding the potential impact of the reimbursement model: how should banks adapt to the new costs?

How can banks effectively map strategies for APP prevention and minimise the cost of compliance?

What role can behavioural, biometrics and customer profiling play in effectively tackling APP fraud?

What do we know about the hot state that scammers put customer in: and how can this be used to inform customer education and nudges?

Confirmation of Payee: how far will the mandate to verify IBAN numbers help stem the tide of APP fraud?

Social media, online marketplaces, text: through what channels do APP scams typically occur?

Tackling social media transfers: what can banks do to add additional protection on less secure channels?

How could a holistic approach across telcos, social media, and FS tackle APP fraud at its source?

Collaborating within the industry: what more can the industry do in sharing data to tackle APP fraud?

Simone Poon

Head Group AML Policy and Standards

Standard Chartered Bank

Anna Roughley

Head of Insight and Engagement

The Lending Standards Board

Mindaugas Kutkaitis

Head of Payment and Cards Fraud Strategy

Danske Bank

Jason Lane-Seller

Director, Fraud & Identity

LexisNexis Risk Solutions

12.20 - 12.40

Advisory

Defrauding AI-powered fraudsters

Anton Volkov

Senior Product Manager

Veriff

12.40 - 13.00

Interview

Counter fraud strategy in an evolving digital payments ecosystem

Sophie Cohen Tervaert

Head of Department Payments Policy

DNB

Stage 1 - Modernising payment infrastrucutre

14.15 - 14.35

Fireside chat

Streamlining cross-border rails: cost, transparency, speed and accessibility

Cost, transparency, speed, and accessibility: how far are we towards achieving the G20 roadmap goals?

From data security to API harmonisation: what are the biggest hurdles to seamless global payments today?

How far are legacy payment technology, data, and messaging standards still a barrier?

To what extent will the migration to ISO 20022 simplify cross-border payments?

What role will CBDCs and the regulated liability network play in streamlining cross-border payments?

Emanuela Saccarola

Managing Director, Global Head of Cross Border Payments

Citi

14.35 - 14.55

Fireside chat

Harnessing cloud in your payment modernisation journey

Assessing the benefits of cloud in modernising payments: from cost efficiencies to resilience

How should banks assess the suitability of cloud for different payment infrastructure needs?

Assessing the key outcomes: from performance and network latency to security and compliance

From real-time to ISO 20022: how can cloud-native integrations aid the adoption of new standards?

How can cloud increase agility and time to market for digital payments solutions?

Ben Ashwell

Electronic Payments Director

Nationwide

John Ceccarelli

Senior Director of Product Management

Azul

14.55 - 15.15

Advisory

Jan-Willem Weggemans

Vice President, Commercial Payments Lead

Publicis Sapient

15.15 - 15.50

Panel discussion

Modernising core payment systems: transformation for the long term

How should legacy infrastructure be modernised to keep pace with BigTech and cloud-native challengers?

How can banks build architecture that can seamlessly scale while maintaining performance and reliability?

From ISO 20022 to instant payments: building flexible architectures that can adapt to changing standards

Managing total cost of ownership: where can banks find the quick wins in modernising technology stacks?

How can banks best leverage orchestration layers to create agile micro service-based architectures?

Overcoming complexity and silos: are payment hubs key to ensuring enterprise-wide payment visibility?

Keeping the customer in mind: building APIs and open architecture interfaces that provide seamless UX

How should banks prioritise and enhance availability, resilience and security through their modernisation?

Simone Löfgen

Global Head of Payment Platforms, Managing Director

Commerzbank

Giorgi Kintsurashvili

Head of Digital banking ecosystems

Bank of Georgia

Parthiban Janakiraman

Lead Solution Architect

Barclays

Stage 2 - Optimising merchants' payment operations

14.15 - 14.30

Keynote address

SoftPos: revolutionising payment acceptance

Pierre-Antoine Vacheron

Chief Executive Officer, Payments

Groupe BPCE

14.30 - 14.50

Interview

Ensuring digital operational resilience

Sofya Mamaeva

Chief Operating Officer, Managing Director

Uber Payments BV

14.50 - 15.10

Advisory

15.10 - 15.30

Fireside chat

Enhancing payments propositions: the future of value-added services for merchants

E-wallets, mobile and in store: how can acquirers support merchants with multiple payment options?

How can online payments dashboards be improved to enhance the merchant experience?

Actionable business insights: how can acquirers enhance their reporting and analysis offerings?

How can a better grasp of customer behaviour help identify trends and hone sales strategies?

How can acquirers unlock new revenue streams for merchants via frictionless financing offerings?

Kilian Thalhammer

Managing Director, Global Head of Merchant Solutions

Deutsche Bank

Phoebe Q Zhou

Head of Emerging Payments, Europe | Chair of HSBC China Connect

HSBC

15.30 - 15.50

Fireside chat

Optimising orchestration: understanding the priorities

Reducing declines through intelligent routing: what does best practice in orchestration look like?

Managing margins: how can orchestrators enable merchants to navigate global acquiring rates?

How can merchants harness orchestration to adapt to the growing diversity of payment methods?

Payment localisation: to what extent is localisation essential for successful international expansion?

How can orchestration be leveraged to enhance the ease of omnichannel commerce?

Reporting and analytics: how can orchestrators provide insights that do more for merchants?

How can orchestrators help merchants to reduce the complexity of marketplace payments?

Increasing agility: how can orchestration help to adapt payment mixes in an ever-changing market?

Bart Gijde

Global Head of Payments & Collections (VP, Operations)

IWG plc

Anirudh Narla

Head of Product and Tech - Global Payments, Fraud and Wallet

Hopper

Stage 3 - Counter fraud: AI data and analytics

14.15 - 14.35

Keynote address

Human and AI integration: a holistic financial crime strategy

Zahra Gill

Head of Due Diligence, Financial Crime Strategy and Change Lead

Starling Bank

14.35 - 14.55

Fireside chat

Nextgen biometrics: from authentication to advanced behavioural profiling

Voice, face, fingerprint and iris: to what extent can biometrics transform authentication and KYC?

How can banks unlock the potential of biometric and behavioural indicators in counter fraud?

How can biometrics be leveraged to counter bots, Remote Access Trojans and aggregated attacks?

How can banks identify the right mix of biometric and traditional indicators for different fraud types?

Data privacy and compliance: what are the responsible limits to the use of customer data?

Krik Gunning

CEO and Co-Founder

Fourthline

14.55 - 15.15

Keynote address

AI based automation: a revolution for financial criminals

Nicholas Clark

Fraud Expert

EPI Company

15.15 - 15.50

Panel discussion

The future of analytics and data sharing in counter fraud

The EBA’s FPAD initative: will it prove a game changer in fraud prevention for European banks?

Leveraging ISO 20022’s enhanced fraud data: how can banks make the most of new structured data?

Making the most of new indicators: what new data sources can and should banks be leveraging?

Optimising fraud analytics for instant payments: how can the industry achieve real-time detection?

Power in collaboration: how are banks breaking new ground in counter fraud information sharing?

Taking industry collaboration further: what can FS learn from best practices in other sectors?

Carsten Helm

Director Global Fraud Prevention

N26

Erwin Kulk

Head of Service Development and Management

EBA Clearing

Atish Kulkarni

Cyber Fraud Business Analyst

Travix International

Session four: Instant payments - the next stage

16.20 - 16.50

Panel discussion

Readying corporate treasury management for instant payments

Assessing the challenges: how is the rise of instant payments set to pose new difficulties for corporate treasurers?

Achieving real-time reporting: how can corporates achieve real-time cash flow visibility and accurate forecasting?

Automating treasury management: how can API and ERP integrations help treasurers keep pace with instant payments?

How can transaction banks provide solutions that address the needs of clients in an increasingly real-time landscape?

Koen Vierendeels

Head of Transaction Banking

Belfius

Floor Meeuwis

Liquidity, Account Management, Short-term investments Product Management and Advisory

Société Générale

16.50 - 17.30

Panel discussion

The instant payments mandate: the implications for bank strategies

The EU instant payments mandate: what will compliance require and how should banks prepare?

From batch based to instant settlement: what new demands will the mandate place on treasury teams?

Confirmation of Payee and sanctions screening: how can banks ensure they fulfil their obligations under the mandate?

How should banks equalise charges for instant and non-instant payments and what scope is there for differentiation?

Assessing the impact of year-round, 24/7 instant payments: how can banks effectively mitigate the costs?

The European Payments Initiative: do the benefits of the instant payments scheme outweigh the risks?

Improving instant payment offerings: how can banks use the mandate as an opportunity to innovate?

Sandra Peute

Senior Product Manager, Transaction Banking

ABN AMRO

Philip Wachtler

Product Owner, Payments

Erste Group

Diederik Bruggink

Head of Payments, Digital Finance and Innovation

WSBI-ESBG

Michael Knetch

Director Business Product Expert, Tribe Lead Instant Payments

Deutsche Bank

Sheri Brandon

Global Head New Business

Worldline Financial Services

Session five: Next phase of open banking payments

09.20 - 09.35

Keynote address

PSR and PSD3: the next phase of open payments

José Manuel Campa

Chairperson

European Banking Authority

09.35 - 10.05

Fireside chat

Taking open banking payments further: overcoming the barriers

Shifting from a compliance-driven to a commercially driven open banking ecosystem: where are we on the journey?

Providing payments choice to merchants: how can open banking payments compete effectively with interchange pricing?

How can open banking providers build engaging digital user interfaces to elevate user experience and encourage uptake?

How can payment providers replicate purchase protections and dispute mechanisms in a non-card landscape?

Building a default renumeration model: to what extent does the SPAA offer a viable commercial model to all parties?

JROC and the Future Entity for open banking: where is the UK currently at in developing a sustainable commercial model?

Alternatives to current funding models: how might banks recoup the costs of payment in a future commercial model?

Exploring future revenue streams for open banking payments: towards an open data economy

Baard Slaattelid

Director Strategic Payment Partnerships and Board Member

Vipps MobilePay

Andrew Self

Senior Manager, Policy

Payment Systems Regulator

10.05 - 10.50

Panel discussion

Open payments innovation: the business use case

Marketplaces, automated refunds and payouts: how can API-driven solutions streamline payments for businesses?

How can open API’s enhance corporate treasury management? From automating tasks to optimizing critical processes

Assessing the benefits of open payments for merchants: from reducing costs and fraud risk, to improved liquidity management

What are the advantages of VRPs over direct debits? From reduced failure rates to increased ease of subscription management

From SPAA-style data sharing to API-driven innovation: what’s next for open payments business models?

Joris Hensen

Founder and Co-Lead, Deutsche Bank API Program

Deutsche Bank

Michael Pechner

Managing Director and Board member

eBay

Ana Climente

Head of Open Banking, Spain

BBVA

Katharina Luschnik

Vice President Sales

Mastercard

Stage 1 - Digital identity wallets

11.35 - 11.40

Chairs opening remarks

11.35 - 12.05

Fireside chat

The transformative potential of Digital IDs in payments

The latest insights from Nobid’s large-scale pilot: where are we now and what are the lessons learned so far?

The potential for ecommerce and retail: how are digital IDs set to transform payments instore and online?

Bank strategy impacts: will offering integrated digital ID and payment solutions become a key differentiator?

Integrating digital ID and payments seamlessly: how can providers stand out amongst competing solutions?

Jonas Brännvall

Head of International Business Expansion

BankID

Yurry Hendriks

Head of Digital Assets at Strategy and Innovation

ABN AMRO

12.05 - 12.45

Panel discussion

Keeping pace with the evolution of the payment wallet

Challenging BigTech and card dominance: how are bank-led wallet initiatives stepping up to compete?

Building commercially successful wallet propositions: what lessons can be learnt from propositions globally?

How can digital wallet solutions add value at the point of payment? From BNPL to integrated loyalty schemes

Towards a digital currency future: will digital wallets lay the foundation for the next evolution of money?

Dan Axelsson

Head of Payment & Fraud

Swish

Anurag Chitlangia

Senior Product Manager

Uber

Shachar Bialick

Founder and CEO

Curve

Stage 2 - Enhancing offers at POS

11.35 - 11.55

Interview

The future of POS finance

How can merchants identify the best POS financing options for them: assessing the costs and benefits

The advantages of a multi-lender platform: how can choice in financing provider benefit merchants?

Lending at speed: how can credit risk be rapidly assessed using AI and open data sources?

How can financing options be tailored to purchasing behaviour, financing needs and preferences?

Bringing BNPL in store: how significant is the commercial opportunity and what are the barriers?

Frenkel Tel

Store Innovation Lead

A.S. Watson Group

11.55 - 12.20

Fireside chat

Making subscriptions and recurring payments seamless: laying the foundations

Delivering a superb subscription experience: what are customers looking for in today’s market?

From pre-dunning to automatic retries: strategies for minimising failure rates, chargebacks and churn

What are the key considerations for merchants when selecting a subscription management provider?

To what extent are dynamic recurring payments or VRPs set to transform subscription payments?

Ashish Nigam

Senior Product Manager

Uber

Lise-Ann Brennan

Director of Technology, Subscriptions

The Telegraph

12.20 - 12.45

Fireside chat

Loyalty programmes: unlocking the potential

What are the commercial advantages for merchants of payment-linked loyalty schemes?

How can payment-linked data help merchants to gain greater insight into customer preferences?

What forms of hyper-personalisation could payment-linked schemes unlock?

How should AI and analytics best be leveraged to maximise ROI from payment-linked schemes?

Selecting the right partner for your business: what are the key considerations for merchants?

Is card-linked loyalty the key to banks monetising data and competing with alternative payments?

What role could open banking play in the next evolution of payment-linked loyalty schemes?

Jerry Lee

Head of Product (M&S connect)

Marks and Spencer

Dmitry Olerinskiy

Digital Strategy Program Director

Decathlon

Session seven: CBDCs and digital currencies

14.00 - 14.20

Keynote address

Projectile Rialto: improving instant cross-border payments using wholesale CBDC

Andras Valko

Technology and Innovation Advisor

BIS

14.20 - 15.00

Panel discussion

The future of central and commercial bank digital currencies

The global picture: which central banks are spearheading the development of CBDCs and what can be learnt?

European payments sovereignty: how much will the digital euro reduce reliance on card schemes and BigTech?

The threat to bank deposits: how can bank funding and financial stability best be safeguarded?

Promoting further private and public sector collaboration on digital currencies: what more needs to be done?

The Regulated Liability Network: to what extent will the shared ledger mitigate bank disintermediation risk?

The future of commercial bank digital money: the use cases across retail, wholesale, cross border and settlement

Covering the cost of digital currency provision: from merchant charges to cross-subsidisation

Defining your digital money strategy: what are the new service opportunities and when is the time to invest?

Tobias Tenner

Head of Digitalisation

Association of German Banks

Ville Sointu

Chief Strategist, Digital Currencies

Nordea

Phoebe Q Zhou

Head of Emerging Payments, Europe | Chair of HSBC China Connect

HSBC

Andréa Toucinho

Director of Studies, Prospective and Training

Partelya Consulting

Select a stage

Session one: New horizons in the payment ecosystem

09.05 - 09.20

Keynote address

Treating the cusotmer as a real person

Jorissa Neutelings

Chief Digital Officer

ABN AMRO

09.20 - 09.35

Keynote address

Collaboration to control risks in a digitalizing world

Michiel Kwaaitaal

Chief Product Officer

Rabobank

09.35 - 09.50

Interview

Navigating the future of payments: a merchant and PSP perspective

Michael Pechner

Managing Director and Board member

eBay

09.50 - 10.10

Advisory

Payment Modernization: X-border as the first bite of the elephant

Mick Fennell

Business Line Director, Payment

Temenos

10.10 - 10.45

Leaders' Forum

Charting the evolution of the payment ecosystem

Reimagining the customer payment journey: what does the future hold for seamless experiences?

The rise of alternative payment methods: how should business models adapt to a less card-dominated future?

The next phase of open banking payment commercialisation: what are the barriers still to overcome?

Competing effectively in the digital wallet space: how must organisations adapt to a new digital ecosystem?

Enhancing payment propositions: how can acquirers effectively differentiate and add value for merchants?

Reducing cost of payment: how can merchants streamline operations while maintaining excellent experiences?

The new data economy: unlocking the revenue opportunities of enriched data for banks and corporates

How will the rise of digital currencies and DLT shake up the future payments value chain?

Laurens Schretlen

Head of Cards and Merchant Services

ING

Felipe Penacoba

Chief Information Officer and Board Member

Revolut Europe

Jeroen Kok

Head of Payments Netherlands

JP Morgan

Stage 1 - Seamless payment experiences

11.20 - 11.40

Interview

The next evolution of embedded payments

Nico Kersten

Managing Director, Chief Executive Officer

Mercedes pay GmbH

11.40 - 12.05

Panel discussion

Fraud risk versus abandonment risk: finding the right balance

Balancing conversion, customer experience, fraud risk and compliance: the key considerations

New payment methods: how should merchants strategically assess the benefits and risks?

Dealing with false declines: how can merchants build more accurate and contextual fraud tools?

Jean-Paul Feidt

Department Head Credit and Fraud

OTTO Payments

Veronica Melendez

Director Payments, Fraud and Chargeback

Travix International

Murray Mackenzie

Director of Transformation

Virgin Media O2

12.05 - 12.25

Advisory

Monika Król

Vice President of the Board

BLIK

12.25 - 13.10

Panel discussion

Towards a seamless end-to-end payment journey

From RFID to biometric payments: how are merchants reimagining instore checkout?

Optimising online payments: how can merchants achieve frictionless one-click payments?

From browsing to basket: how can merchants reduce friction in the pre-payment journey?

How can payments be streamlined by retaining customer data and pre-populating forms?

Achieving frictionless mobile payments: how should merchants optimise checkout for mobile?

How far can conversion be enhanced by providing preferred payment methods?

Reimagining the payment journey: what does the future hold for seamless experiences?

Julian Martin Capote

Head of Payments and Partnerships

Miravia (Alibaba)

Tania Ziegler

Senior Partnership Manager, Fintech | Payment Partnerships

Booking.com

Laura Treude

Director of Group Payment

Douglas

Jip de Lange

Director of Paternerships

PayPal

Remco Nabuurs

Head of Tech CHeckout and Payments

Albert Heijn

Dirk Mourik

Director, Emerging Solutions - Mastercard Identity

Mastercard

Stage 2 - ISO 20022: leveraging enriched data

11.20 - 11.40

Keynote address

Leveraging IOS 20022: enriched data in action

Isabelle Bouille

Director and Principal Product Manager, Treasury Services

BNY Mellon

11.40 - 12.05

Fireside chat

Tapping the value of ISO 20022 enriched data: the commercial opportunities

Streamlining payments: how can enriched data help improve STP and reduce processing time?

Cross border payments: what role will ISO 20022 play in streamlining cross border payments?

Counter fraud: how can enhanced fraud data (EFD) be leveraged in banks’ counter-fraud strategies?

Personalised offers: how can enriched data be used to identify individual behaviours and needs?

Corporate services: what value-adding insights and microservices could enriched data unlock?

The challenge of interoperability of market infrastructures

Tanveer Bhatti

Lead Policy Analyst

Bank of England

Isabelle Bouille

Director and Principal Product Manager, Treasury Services

BNY Mellon

12.05 - 12.45

Panel discussion

Charting the future of AI in payments

Increasing payment efficiency: how can AI-driven automation streamline core payment operations?

Intelligent routing and orchestration: how can AI minimise failure rates and optimise payment flows?

Leveraging AI for real-time counter-fraud and KYC: what are the prerequisites for success?

Unlocking the value of payment data: where can AI-powered analytics make the biggest difference?

Ali el Hassouni

Head of Data and AI

bunq

Stefania Colombo

Product Manager, Payment Experience

Uber

Nicholas Clark

Fraud Expert

EPI Company

Stage 3 - Counter fraud: the evolving landscape

11.20 - 11.40

Keynote address

APP fraud: a regulatory perspective

Kate Fitzgerald

Head of Policy

Payment Systems Regulator

11.40 - 12.20

Panel discussion

App fraud: mapping the strategies for prevention

The latest on APP fraud liability: what will be required of banks and PSPs in the EU versus the UK?

Understanding the potential impact of the reimbursement model: how should banks adapt to the new costs?

How can banks effectively map strategies for APP prevention and minimise the cost of compliance?

What role can behavioural, biometrics and customer profiling play in effectively tackling APP fraud?

What do we know about the hot state that scammers put customer in: and how can this be used to inform customer education and nudges?

Confirmation of Payee: how far will the mandate to verify IBAN numbers help stem the tide of APP fraud?

Social media, online marketplaces, text: through what channels do APP scams typically occur?

Tackling social media transfers: what can banks do to add additional protection on less secure channels?

How could a holistic approach across telcos, social media, and FS tackle APP fraud at its source?

Collaborating within the industry: what more can the industry do in sharing data to tackle APP fraud?

Simone Poon

Head Group AML Policy and Standards

Standard Chartered Bank

Anna Roughley

Head of Insight and Engagement

The Lending Standards Board

Mindaugas Kutkaitis

Head of Payment and Cards Fraud Strategy

Danske Bank

Jason Lane-Seller

Director, Fraud & Identity

LexisNexis Risk Solutions

12.20 - 12.40

Advisory

Defrauding AI-powered fraudsters

Anton Volkov

Senior Product Manager

Veriff

12.40 - 13.00

Interview

Counter fraud strategy in an evolving digital payments ecosystem

Sophie Cohen Tervaert

Head of Department Payments Policy

DNB

Stage 1 - Modernising payment infrastrucutre

14.15 - 14.35

Fireside chat

Streamlining cross-border rails: cost, transparency, speed and accessibility

Cost, transparency, speed, and accessibility: how far are we towards achieving the G20 roadmap goals?

From data security to API harmonisation: what are the biggest hurdles to seamless global payments today?

How far are legacy payment technology, data, and messaging standards still a barrier?

To what extent will the migration to ISO 20022 simplify cross-border payments?

What role will CBDCs and the regulated liability network play in streamlining cross-border payments?

Emanuela Saccarola

Managing Director, Global Head of Cross Border Payments

Citi

14.35 - 14.55

Fireside chat

Harnessing cloud in your payment modernisation journey

Assessing the benefits of cloud in modernising payments: from cost efficiencies to resilience

How should banks assess the suitability of cloud for different payment infrastructure needs?

Assessing the key outcomes: from performance and network latency to security and compliance

From real-time to ISO 20022: how can cloud-native integrations aid the adoption of new standards?

How can cloud increase agility and time to market for digital payments solutions?

Ben Ashwell

Electronic Payments Director

Nationwide

John Ceccarelli

Senior Director of Product Management

Azul

14.55 - 15.15

Advisory

Jan-Willem Weggemans

Vice President, Commercial Payments Lead

Publicis Sapient

15.15 - 15.50

Panel discussion

Modernising core payment systems: transformation for the long term

How should legacy infrastructure be modernised to keep pace with BigTech and cloud-native challengers?

How can banks build architecture that can seamlessly scale while maintaining performance and reliability?

From ISO 20022 to instant payments: building flexible architectures that can adapt to changing standards

Managing total cost of ownership: where can banks find the quick wins in modernising technology stacks?

How can banks best leverage orchestration layers to create agile micro service-based architectures?

Overcoming complexity and silos: are payment hubs key to ensuring enterprise-wide payment visibility?

Keeping the customer in mind: building APIs and open architecture interfaces that provide seamless UX

How should banks prioritise and enhance availability, resilience and security through their modernisation?

Simone Löfgen

Global Head of Payment Platforms, Managing Director

Commerzbank

Giorgi Kintsurashvili

Head of Digital banking ecosystems

Bank of Georgia

Parthiban Janakiraman

Lead Solution Architect

Barclays

Stage 2 - Optimising merchants' payment operations

14.15 - 14.30

Keynote address

SoftPos: revolutionising payment acceptance

Pierre-Antoine Vacheron

Chief Executive Officer, Payments

Groupe BPCE

14.30 - 14.50

Interview

Ensuring digital operational resilience

Sofya Mamaeva

Chief Operating Officer, Managing Director

Uber Payments BV

14.50 - 15.10

Advisory

15.10 - 15.30

Fireside chat

Enhancing payments propositions: the future of value-added services for merchants

E-wallets, mobile and in store: how can acquirers support merchants with multiple payment options?

How can online payments dashboards be improved to enhance the merchant experience?

Actionable business insights: how can acquirers enhance their reporting and analysis offerings?

How can a better grasp of customer behaviour help identify trends and hone sales strategies?

How can acquirers unlock new revenue streams for merchants via frictionless financing offerings?

Kilian Thalhammer

Managing Director, Global Head of Merchant Solutions

Deutsche Bank

Phoebe Q Zhou

Head of Emerging Payments, Europe | Chair of HSBC China Connect

HSBC

15.30 - 15.50

Fireside chat

Optimising orchestration: understanding the priorities

Reducing declines through intelligent routing: what does best practice in orchestration look like?

Managing margins: how can orchestrators enable merchants to navigate global acquiring rates?

How can merchants harness orchestration to adapt to the growing diversity of payment methods?

Payment localisation: to what extent is localisation essential for successful international expansion?

How can orchestration be leveraged to enhance the ease of omnichannel commerce?

Reporting and analytics: how can orchestrators provide insights that do more for merchants?

How can orchestrators help merchants to reduce the complexity of marketplace payments?

Increasing agility: how can orchestration help to adapt payment mixes in an ever-changing market?

Bart Gijde

Global Head of Payments & Collections (VP, Operations)

IWG plc

Anirudh Narla

Head of Product and Tech - Global Payments, Fraud and Wallet

Hopper

Stage 3 - Counter fraud: AI data and analytics

14.15 - 14.35

Keynote address

Human and AI integration: a holistic financial crime strategy

Zahra Gill

Head of Due Diligence, Financial Crime Strategy and Change Lead

Starling Bank

14.35 - 14.55

Fireside chat

Nextgen biometrics: from authentication to advanced behavioural profiling

Voice, face, fingerprint and iris: to what extent can biometrics transform authentication and KYC?

How can banks unlock the potential of biometric and behavioural indicators in counter fraud?

How can biometrics be leveraged to counter bots, Remote Access Trojans and aggregated attacks?

How can banks identify the right mix of biometric and traditional indicators for different fraud types?

Data privacy and compliance: what are the responsible limits to the use of customer data?

Krik Gunning

CEO and Co-Founder

Fourthline

14.55 - 15.15

Keynote address

AI based automation: a revolution for financial criminals

Nicholas Clark

Fraud Expert

EPI Company

15.15 - 15.50

Panel discussion

The future of analytics and data sharing in counter fraud

The EBA’s FPAD initative: will it prove a game changer in fraud prevention for European banks?

Leveraging ISO 20022’s enhanced fraud data: how can banks make the most of new structured data?

Making the most of new indicators: what new data sources can and should banks be leveraging?

Optimising fraud analytics for instant payments: how can the industry achieve real-time detection?

Power in collaboration: how are banks breaking new ground in counter fraud information sharing?

Taking industry collaboration further: what can FS learn from best practices in other sectors?

Carsten Helm

Director Global Fraud Prevention

N26

Erwin Kulk

Head of Service Development and Management

EBA Clearing

Atish Kulkarni

Cyber Fraud Business Analyst

Travix International

Session four: Instant payments - the next stage

16.20 - 16.50

Panel discussion

Readying corporate treasury management for instant payments

Assessing the challenges: how is the rise of instant payments set to pose new difficulties for corporate treasurers?

Achieving real-time reporting: how can corporates achieve real-time cash flow visibility and accurate forecasting?

Automating treasury management: how can API and ERP integrations help treasurers keep pace with instant payments?

How can transaction banks provide solutions that address the needs of clients in an increasingly real-time landscape?

Koen Vierendeels

Head of Transaction Banking

Belfius

Floor Meeuwis

Liquidity, Account Management, Short-term investments Product Management and Advisory

Société Générale

16.50 - 17.30

Panel discussion

The instant payments mandate: the implications for bank strategies

The EU instant payments mandate: what will compliance require and how should banks prepare?

From batch based to instant settlement: what new demands will the mandate place on treasury teams?

Confirmation of Payee and sanctions screening: how can banks ensure they fulfil their obligations under the mandate?

How should banks equalise charges for instant and non-instant payments and what scope is there for differentiation?

Assessing the impact of year-round, 24/7 instant payments: how can banks effectively mitigate the costs?

The European Payments Initiative: do the benefits of the instant payments scheme outweigh the risks?

Improving instant payment offerings: how can banks use the mandate as an opportunity to innovate?

Sandra Peute

Senior Product Manager, Transaction Banking

ABN AMRO

Philip Wachtler

Product Owner, Payments

Erste Group

Diederik Bruggink

Head of Payments, Digital Finance and Innovation

WSBI-ESBG

Michael Knetch

Director Business Product Expert, Tribe Lead Instant Payments

Deutsche Bank

Sheri Brandon

Global Head New Business

Worldline Financial Services

Select a stage

Session five: Next phase of open banking payments

09.20 - 09.35

Keynote address

PSR and PSD3: the next phase of open payments

José Manuel Campa

Chairperson

European Banking Authority

09.35 - 10.05

Fireside chat

Taking open banking payments further: overcoming the barriers

Shifting from a compliance-driven to a commercially driven open banking ecosystem: where are we on the journey?

Providing payments choice to merchants: how can open banking payments compete effectively with interchange pricing?

How can open banking providers build engaging digital user interfaces to elevate user experience and encourage uptake?

How can payment providers replicate purchase protections and dispute mechanisms in a non-card landscape?

Building a default renumeration model: to what extent does the SPAA offer a viable commercial model to all parties?

JROC and the Future Entity for open banking: where is the UK currently at in developing a sustainable commercial model?

Alternatives to current funding models: how might banks recoup the costs of payment in a future commercial model?

Exploring future revenue streams for open banking payments: towards an open data economy

Baard Slaattelid

Director Strategic Payment Partnerships and Board Member

Vipps MobilePay

Andrew Self

Senior Manager, Policy

Payment Systems Regulator

10.05 - 10.50

Panel discussion

Open payments innovation: the business use case

Marketplaces, automated refunds and payouts: how can API-driven solutions streamline payments for businesses?

How can open API’s enhance corporate treasury management? From automating tasks to optimizing critical processes

Assessing the benefits of open payments for merchants: from reducing costs and fraud risk, to improved liquidity management

What are the advantages of VRPs over direct debits? From reduced failure rates to increased ease of subscription management

From SPAA-style data sharing to API-driven innovation: what’s next for open payments business models?

Joris Hensen

Founder and Co-Lead, Deutsche Bank API Program

Deutsche Bank

Michael Pechner

Managing Director and Board member

eBay

Ana Climente

Head of Open Banking, Spain

BBVA

Katharina Luschnik

Vice President Sales

Mastercard

Stage 1 - Digital identity wallets

11.35 - 11.40

Chairs opening remarks

11.35 - 12.05

Fireside chat

The transformative potential of Digital IDs in payments

The latest insights from Nobid’s large-scale pilot: where are we now and what are the lessons learned so far?

The potential for ecommerce and retail: how are digital IDs set to transform payments instore and online?

Bank strategy impacts: will offering integrated digital ID and payment solutions become a key differentiator?

Integrating digital ID and payments seamlessly: how can providers stand out amongst competing solutions?

Jonas Brännvall

Head of International Business Expansion

BankID

Yurry Hendriks

Head of Digital Assets at Strategy and Innovation

ABN AMRO

12.05 - 12.45

Panel discussion

Keeping pace with the evolution of the payment wallet

Challenging BigTech and card dominance: how are bank-led wallet initiatives stepping up to compete?

Building commercially successful wallet propositions: what lessons can be learnt from propositions globally?

How can digital wallet solutions add value at the point of payment? From BNPL to integrated loyalty schemes

Towards a digital currency future: will digital wallets lay the foundation for the next evolution of money?

Dan Axelsson

Head of Payment & Fraud

Swish

Anurag Chitlangia

Senior Product Manager

Uber

Shachar Bialick

Founder and CEO

Curve

Stage 2 - Enhancing offers at POS

11.35 - 11.55

Interview

The future of POS finance

How can merchants identify the best POS financing options for them: assessing the costs and benefits

The advantages of a multi-lender platform: how can choice in financing provider benefit merchants?

Lending at speed: how can credit risk be rapidly assessed using AI and open data sources?

How can financing options be tailored to purchasing behaviour, financing needs and preferences?

Bringing BNPL in store: how significant is the commercial opportunity and what are the barriers?

Frenkel Tel

Store Innovation Lead

A.S. Watson Group

11.55 - 12.20

Fireside chat

Making subscriptions and recurring payments seamless: laying the foundations

Delivering a superb subscription experience: what are customers looking for in today’s market?

From pre-dunning to automatic retries: strategies for minimising failure rates, chargebacks and churn

What are the key considerations for merchants when selecting a subscription management provider?

To what extent are dynamic recurring payments or VRPs set to transform subscription payments?

Ashish Nigam

Senior Product Manager

Uber

Lise-Ann Brennan

Director of Technology, Subscriptions

The Telegraph

12.20 - 12.45

Fireside chat

Loyalty programmes: unlocking the potential

What are the commercial advantages for merchants of payment-linked loyalty schemes?

How can payment-linked data help merchants to gain greater insight into customer preferences?

What forms of hyper-personalisation could payment-linked schemes unlock?

How should AI and analytics best be leveraged to maximise ROI from payment-linked schemes?

Selecting the right partner for your business: what are the key considerations for merchants?

Is card-linked loyalty the key to banks monetising data and competing with alternative payments?

What role could open banking play in the next evolution of payment-linked loyalty schemes?

Jerry Lee

Head of Product (M&S connect)

Marks and Spencer

Dmitry Olerinskiy

Digital Strategy Program Director

Decathlon

Session seven: CBDCs and digital currencies

14.00 - 14.20

Keynote address

Projectile Rialto: improving instant cross-border payments using wholesale CBDC

Andras Valko

Technology and Innovation Advisor

BIS

14.20 - 15.00

Panel discussion

The future of central and commercial bank digital currencies

The global picture: which central banks are spearheading the development of CBDCs and what can be learnt?

European payments sovereignty: how much will the digital euro reduce reliance on card schemes and BigTech?

The threat to bank deposits: how can bank funding and financial stability best be safeguarded?

Promoting further private and public sector collaboration on digital currencies: what more needs to be done?

The Regulated Liability Network: to what extent will the shared ledger mitigate bank disintermediation risk?

The future of commercial bank digital money: the use cases across retail, wholesale, cross border and settlement

Covering the cost of digital currency provision: from merchant charges to cross-subsidisation

Defining your digital money strategy: what are the new service opportunities and when is the time to invest?

Tobias Tenner

Head of Digitalisation

Association of German Banks

Ville Sointu

Chief Strategist, Digital Currencies

Nordea

Phoebe Q Zhou

Head of Emerging Payments, Europe | Chair of HSBC China Connect

HSBC

Andréa Toucinho

Director of Studies, Prospective and Training

Partelya Consulting