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Videos
Instant, embedded, value-adding: what’s next for POS innovation?
Article
Beyond the buzzwords: practical strategies for implementing Generative AI in banking
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AI & robotics, Customer experience, Digital transformation, Operational effectiveness & workforce
Article
Pitching payments predictions: a spotlight on Swish
Videos
Dynamic, resilient, robust: navigating economic uncertainty
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Customer experience, Digital transformation
Article
Banking in the generative AI era: taking concept to reality Streaming Webpage
Videos
The future of banking in North America: winning in community banking
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Customer experience, ESG, purpose & trust
The open data imperative: personalised banking in a real-time world
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Customer experience, Data analytics & IoT, Digital transformation, Open banking & API economy
Article
Value transfer in the metaverse and beyond: in conversation with Paul Hsu
Videos
Weighing in on wealth management: in conversation with Harman Johal
We spoke to Harman Johnal, Senior Vice President at US Bank about the current state of play in wealth management.
Videos
Getting the FinTech lowdown: in conversation with Alex Johnson
Join Alex Johnson, Creator of industry newsletter and podcast, Fintech Takes, as we discuss everything from the hottest industry innovations to the future of the FinTech ecosystem in this latest exclusive interview.
Banking in the generative AI era
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AI & robotics, Customer experience, Digital transformation, Operational effectiveness & workforce, Policy, regulation & compliance
Article
Thriving in the era of uncertainty
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Lending
Article
Forecasting the future of payments innovation
Article
The inclusivity imperative: unlocking banking success through workforce diversity
Devon Elke, RBC, shares her personal experience as a queer woman in finance and explores the importance of workplace diversity for innovation, leadership, and culture.
Generative AI in action: revolutionising onboarding in banking streaming webpage
On-demand webinars
Generative AI in action: revolutionising onboarding in banking
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AI & robotics
Reports
How can banks and lenders thrive in the era of uncertainty?
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Lending, Operational effectiveness & workforce
Article
The open data revolution: a US perspective
Get geared up for MoneyLIVE North America with our next speaker interview! We spoke to Anil Choudary, CTO, Alliant Credit Union about the driving forces behind the open data movement in the US.
Getting the most from savings
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Customer experience, Data analytics & IoT
Customer behaviour analytics: staying in tune with seismic shifts
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Customer experience, Data analytics & IoT
Finding your feet in a Web 3.0 world
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Web 3.0 & blockchain
Purpose-led banking: the making of a modern-day bank
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Customer experience
Connecting with the customer: CX strategy with ING
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Customer experience
Fighting APP fraud: a never ending quest
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Financial crime, fraud & security
Digging into digital assets: banking with blockchain
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Digital currencies & CBDCs
Real-time payments: a system fit for the future
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Payments
Conveying the ESG imperative
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ESG, purpose & trust
Setting the payments innovation agenda
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Digital currencies & CBDCs
On-demand webinars
Surviving seismic shocks: strategies to triumph in a new banking era
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Customer experience, Digital transformation
Article
Payments regulation: friend or foe?
Article
Top Three Banking Trends from FinTech Guru, Alex Johnson
Seeing the bigger picture: unstoppable trends for 2023
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Digital currencies & CBDCs
Customer expectations in today’s roaring twenties
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Customer experience, Digital transformation
Article
Calling all lenders: it’s time level-up your risk management game
Hugh Shannon, Head of Sales and Customer Success at OakNorth explores how lenders can move towards a data-driven approach to risk, shares his top recommendations on navigating climate risk and much more in this exclusive interview.
Consumer Duty: No Pain, No Gain
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Customer experience, Policy, regulation & compliance
Web 3.0 and DARQ: the impact for today and tomorrow
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Web 3.0 & blockchain
Designing the Digital Euro
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Digital currencies & CBDCs
Current state of affairs: examining the economy
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Policy, regulation & compliance
Digital assets: a changing landscape
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Digital currencies & CBDCs
Contextual finance: cutting to the chase
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Customer experience
BNPL: The Bigger Picture
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Lending
Article
Cross-border payments: the next frontier
Cross-border payments are growing fast – hear NatWest’s Simon Eacott on his outlook for the decade ahead.
The coexistence conundrum
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Digital transformation
Talking trends for 2023
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Customer experience, Lending
Digital banking Gen4: customers in control
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Customer experience, Digital transformation
On-demand webinars
The future of CX in banking: towards end-to-end digital experiences
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Customer experience, Digital transformation
On-demand webinars
Responsiveness and Resilience in banking
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Digital transformation, Operational effectiveness & workforce
On-demand webinars
Accelerating lending innovation in the face of economic and digital change
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Digital transformation, Lending
On-demand webinars
Future-proofing banking
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Digital transformation
Videos
Full steam ahead: meeting rising customer expectations amidst economic uncertainty
With changes in ways of working, the gig economy and other socio-economic factors over the last few years, consumer lifestyle has changed massively. Flexibility is now essential when delivering products and services. We spoke to Kevin Mountford, Co-Founder of Raisin UK on how banks should be keeping pace with rising customer demands while navigating an economically challenging environment.
Article
The currency of the future: where are CBDCs headed?
In the post-COVID world of cashless spending and fast-paced digitalisation, the question arises: what is going to be the bank note of the future? MoneyLIVE spoke to Jens Holeczek, Head of the Digital Payments Unit at the National Association of German Cooperative Banks (BVR) to examine the current state of CBDCs and the potential of a digital Euro.
Article
Navigating a new lending landscape [SUMMARY]
Article
Top five takeaways: in-conversation with banking and payment leaders
November market research roundup of the top five topics currently dominating strategic agendas, according to contributions from over forty industry insiders. From the cost-of-living crisis to BigTech and ecommerce, how can we expect current trends to impact the market and what is the industry doing in response?
Videos
Reframing the role of banks: responding to the conscientious customer
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Customer experience, ESG, purpose & trust
Article
CBDCs: Making the basics work
Like several other economies, the Bank of England and HM Treasury are currently investigating the potential to develop a CBDC for the UK. Lee McNabb, Natwest, discusses the top three considerations for the industry before issuing CBDCs.
Article
The Future of Open Banking Payments [ARTICLE]
Article
The Future of Customer Experience in Embedded Lending [Infographic]
On-demand webinars
Embedded lending and customer experience [WEBINAR]
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Customer experience, Lending
On-demand webinars
Beyond Open Banking: preparing for the next phase of innovation [WEBINAR]
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Open banking & API economy
Article
ISO 20022: The journey to becoming ISO native
Article
Why everyone’s talking about Digital IDs
Article
Skillsets, culture, ecosystems: why PEOPLE are the key to success in a digital-first world
Article
State of Upskilling Report 2022
Article
The next era of UK payments innovation [WEBINAR]
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Payments
Article
Financial inclusion: why it’s important, and how FinTech can help
This article explores the tangible benefits financial inclusion can bring to women and outlines how FinTech can help increase access to financial services.
Article
Building Societies: time to re-think business models?
Is the building society business model in danger? We asked Des Moore, Chief Executive Officer, Cumberland Building Society.
Article
ESG for SMEs: The practical steps
ESG is here to stay, but how does a struggling or scaling SME make a start on playing their role? Find out from Helene Panazarino (Director, LIBF)
On-demand webinars
Preparing for the Great Wealth Transfer: embracing a digital first approach while retaining the essential human connection [WEBINAR]
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Digital transformation
On-demand webinars
Building tomorrow’s bank: future-proofed, sustainable, digital front to back [WEBINAR]
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Digital transformation, ESG, purpose & trust
Article
Technology Skill Development: The Strategy for Building Better Teams
Article
Webinar wrap-up: MoneyLIVE Summit – Exploring the potential of Open Payments
Article
Turning Open Banking into… banking: the next evolution in payments promises big gains for businesses and their customers
Videos
Hyperautomation in banking: Leveraging AI decisioning to supercharge the customer experience [WEBINAR]
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AI & robotics
Article
The past, present, future, (and demise?) of passwords
On-demand webinars
Perfecting the digital ‘front door’ [WEBINAR]
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Digital transformation
Article
Re-imagining the future of the bank branch
On-demand webinars
Embracing the embedded finance boom [WEBINAR SERIES]
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Lending, Open banking & API economy, Payments
Reports
The evolution of embedded finance: towards AI-driven product selection
Webinar Summaries
Keeping Customer Experience at the heart of fraud and financial crime strategies [SUMMARY]
Webinar Summaries
Transforming where customer and employee experience intersect: optimising the power of AI [SUMMARY]
Reports
DIGITAL CURRENCIES: Understanding expectations and managing your risk report
Article
HSBC Kinetic: coping with operational disruption
Article
How NatWest are tackling climate change
On-demand webinars
Cyber resilience in an evolving risk landscape [WEBINAR]
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Digital transformation, Financial crime, fraud & security
Article
Request to Pay: a key addition to modern-era digital payments?
Article
The rise of the citizen data scientist
Article
The FinTech playing field: creating value through partnerships
Article
Optimising operations: how to build the workforce of tomorrow
On-demand webinars
Next-Gen Customer Experience in Financial Services [WEBINAR SERIES]
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Customer experience
This webinar series consists of three episodes, opening up discussions about trust, automation and personalisation – vitals for the future customer experience. Come and subscribe!
Webinar Summaries
Leading with empathy: delivering a compassionate customer experience [SUMMARY]
On-demand webinars
Transforming where customer and employee experience intersect: optimising the power of AI [WEBINAR]
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AI & robotics, Customer experience
This webinar embraces automation and AI in the future strategies of customer experience and employee experience. Watch the webinar for free now!
On-demand webinars
Keeping customer experience at the heart of fraud and financial crime strategies [WEBINAR]
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Financial crime, fraud & security
This webinar discussed how analytics and a seamless customer experience can successfully work alongside each other in financial crime strategies. Watch for free now!
Article
MoneyLIVE Summit Goes Digital – Episode 3 transcript: open finance
Find out with Hetal Popat from HSBC and Rune Mai from Nordic API Gateway the path to success with open finance. Read the article here!
Article
MoneyLIVE Summit Goes Digital – Episode 2 transcript: creating future digital platforms
How do we create digital platforms for the future? Read the discussion with Annerie Vreugdenhil at ING here.
Article
MoneyLIVE Summit Goes Digital – Episode 1 transcript: purpose-led banking
Catch up on what was explored in episode 1 with Ashok Vaswani, Barclays: What does the industry stand for? Read transcript here!
Article
The rise of digital wallets: and what they may mean for payments as we know it?
This article explores how the pandemic will change the payments environment, the future of cash, as well as introduction of digital wallets. Read it here!
On-demand webinars
Leading with empathy [WEBINAR]
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Customer experience
Reports
Stemming the tide of fraud: towards a purpose-led approach
How must fraud and financial crime strategies evolve to maintain the upper hand? MoneyLIVE, in partnership with Featurespace, surveyed over 180 fraud and customer experience experts working in banking and payments across Europe to find out.
On-demand webinars
The future of autonomous self-service in banking
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Customer experience
This webinar will bring together senior leaders in banking to shed light on how automation, self-service design and AI can be used to optimise autonomous user experiences in a digital-first era.
On-demand webinars
Grasping the opportunities of embedded finance and digital ecosystems – getting your technology strategy right
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Open banking & API economy
This webinar explores the strategies organisations must adopt to triumph in the age of open finance, ecosystems and the platform economy. Sign up now!
Videos
MoneyLIVE Summit Goes Digital 2021 | On-Demand
On-demand webinars
Fighting fraud in the shifting payments ecosystem [WEBINAR]
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Financial crime, fraud & security, Payments
Article
CX Excellence for Vulnerable Customers [SUMMARY]
Read this thought-provoking and important discussion about how to deliver an exceptional customer experience for a vulnerable audience. Read now!
On-demand webinars
Optimising AI and Machine Learning: Overcoming the Data Obstacles [WEBINAR]
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AI & robotics, Data analytics & IoT
Join panellists from Allianz, Starling Bank, C. Hoare & Co. and Blue Prism as they shed light on the issues currently undermining data quality, and how automation can itself help to overcome them.
Reports
The Crypto Maturity Model
The Crypto Maturity Model: How Traditional Finance Can Adopt Cryptocurrency in Stages. Download today!
On-demand webinars
Commercial lending in the face of uncertainty: lessons from 2020 [VIDEO]
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Lending
Hear from experts as they tackle transforming portfolio management and improving profitability throughout commercial lending. Sign up here!
Article
Responsiveness and resilience in banking
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Operational effectiveness & workforce
Article
The future of CX in banking: towards end-to-end digital experiences
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Customer experience
Reports
Better by design? Re-thinking AML for a digital age
The latest Banking Circle white paper provides insight from 300+ senior decision makers on how financial institutions can respond to the threat of money laundering.
On-demand webinars
Accelerating lending innovation in the face of economic and digital change
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Lending
On-demand webinars
Reframing the role of banks: responding to the conscientious customer Streaming Page
Reports
CX Excellence For The Vulnerable
We surveyed over 150 CX experts in financial institutions across the globe to find out how they are working to protect vulnerable customers in the midst of the COVID-19 pandemic. See our findings here.
Reports
Innovation in Retail Banking
Innovation in Retail Banking Report | Read the top digital trends in the industry that are transforming the way banks operate and how they are innovating to engage with customers.
On-demand webinars
Tackling financial crime in the new banking landscape [VIDEO]
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Financial crime, fraud & security
In this panel discussion, listen to MobilePay, Nordea, Standard Chartered Bank and FIS develop an enterprise-wide fraud strategy to best protect customers and financial institutions during uncertain times. Watch now!
On-demand webinars
Streamlined, agile, flexible: preparing for the next normal of work in banking [VIDEO]
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Operational effectiveness & workforce
Find out from Tandem Bank, Barclays, Santander and OpenText how to adapt to the new way of life whilst maintaining excellent customer service. See more!
On-demand webinars
Redefining lending through times of digital acceleration [VIDEO]
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Lending
In this discussion, we find out how to power through digital transformation by evaluating the current climate and embracing new opportunities. Hear from Lloyds Banking Group, Atom Bank, AIB Group and Salesforce!
On-demand webinars
Transforming customer engagement: optimising digital experiences in banking [VIDEO]
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Customer experience
Learn about the change in the customer journey and how data analytics can help us with SEB, HSBC, Natwest, Virgin Money and YEXT. See more here!
On-demand webinars
The future of payments in a convenience-driven era [VIDEO]
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Payments
Explore the journey towards instant payments with Natwest, HSBC, Swish and Feedzai, as they identify future threats within banking and what the new normal will be in customer behaviour. Find out more!
Reports
5 AI Solutions Every Retail Bank Needs
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AI & robotics
The future of AI is today. Download this report to find out the 5 AI solutions that every retail bank needs.
Reports
Retail Banking: Digital Edge Playbook
This playbook outlines how retail bankers can provide more personalized, value-added experiences to meet customers’ rapidly changing banking requirements anywhere in the world. Download the PDF today1
On-demand webinars
Delivering excellence for vulnerable customers in banking and insurance
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Customer experience
From exploring the impact on product and service design, to considering the human touch in digital communication and utilising AI in the identification process, this discussion will provide you with the tools needed to supercharge your vulnerable customer strategy and provide a seamless experience for all.
Reports
Home Away From Home: No place like home? Domestic European markets hold the key for growth
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Policy, regulation & compliance
Reports
Out of the branch, into the app: rethinking digital channels for tech sceptics and refuseniks
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Digital transformation, Operational effectiveness & workforce
Banks need to find ways of making the transition easier for the sizeable number of customers who have so far resisted digital banking, or who would prefer to return to their local branch once the crisis is over. Download the report today!
Article
SME Banking: The Age of Open-Innovation
MoneyLIVE spoke to 6 industry experts to examine to bring SME banking in from the cold, after deep failings being exposed by the COVID-19 crisis.
Reports
Bank to the Future – Why tomorrow’s idea of financial institutions is already here
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Operational effectiveness & workforce
Banking Circle recently commissioned an in-depth study of the ongoing impact of the pandemic. ‘Bank to the Future’ is the second of three white papers based on the findings. Download your copy today!
Reports
Opening the “Black Box”: The Path to Deployment of AI Models in Banking
This white paper presents the cornerstones of effective modern model risk management in the age of AI and machine learning. Download your copy now!
Reports
How Banks Are Winning with AI and Automated Machine Learning
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AI & robotics
Read this report to find out more about how banks are tackling their biggest data science challenges. Download your copy today!
Reports
10 Trends Reshaping Banking in 2020
10 Trends Reshaping Banking in 2020 by Infosys Finacle. Download this white paper today >>
Webinar Summaries
Achieving digital resilience in an unprecedented banking environment [SUMMARY]
HSBC Kinetic, Lloyds Banking Group, BBVA and FIS Next Generation Banking uncover how banks must adapt to surges in digital demands, ensure business continuation throughout times of uncertainty, and improve their ability to adapt at speed.
Webinar Summaries
Futureproofing digital strategies for banks [SUMMARY]
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Operational effectiveness & workforce
As the banking landscape settles into the new normal, it is a critical time to take agile transformation strategies to the next level and prepare for a digital-only future. Find out what banking transformation leaders from Barclays Bank, Bank of Ireland, Google Cloud and SAS believe the next steps will be, and discuss the lessons learned so far.
On-demand webinars
Futureproofing digital strategies for banks [VIDEO]
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Digital transformation
Banking transformation leaders from Barclays Bank, Bank of Ireland, Google Cloud and SAS prepare for a digital only future. Join them to explore how to thrive in today’s disrupted landscape, including unlocking the potential of cloud, exploring opportunities in the ‘everything as-a-service’ model, understanding how AI and RPA can enhance efficiency, and how flexible architectures can improve operational resilience.
Webinar Summaries
Digital Engagement for the ‘Next Normal’ [SUMMARY]
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Digital transformation
Panellists from Skipton Building Society, Nationwide Building Society, Salesforce and an Independent Industry Expert discuss how banks have risen to challenges since the outbreak of COVID-19, rapidly mobilising to manage a surge in digital demand, rolling out new products at unprecedented speed and scale and working hard to keep customers and staff safe.
Reports
Financial Goliaths and Digital Davids – Banking Circle Report 1
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Operational effectiveness & workforce
Banking Circle recently commissioned an in-depth study of the ongoing impact of the pandemic. ‘Financial Goliaths and Digital Davids’ is the first of three white papers based on the findings. Download your copy today!
On-demand webinars
Achieving digital resilience in an unprecedented banking landscape [VIDEO]
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Digital transformation
Watch HSBC Kinetic, Lloyds Banking Group, BBVA and FIS Next Generation Banking as they uncover how banks must adapt to surges in digital demands, ensure business continuation throughout times of uncertainty, and improve their ability to adapt at speed. Watch now!
Webinar Summaries
Transforming CX and onboarding in the disrupted banking landscape [Summary]
Virgin Money UK PLC, Starling Bank, Lloyds Banking Group and Adobe discuss the latest strategies and initiatives to improve the onboarding experience and how the move towards partnerships and platforms is transforming the landscape. Read more now!
On-demand webinars
Transforming CX and onboarding in the disrupted banking landscape [VIDEO]
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Customer experience
Hear from an expert panel of speakers from Virgin Money UK PLC, Starling Bank, Lloyds Banking Group and Adobe as they discuss the latest strategies and initiatives to improve the onboarding experience and how the move towards partnerships and platforms is transforming the landscape.
On-demand webinars
Digital Engagement for the ‘Next Normal’ [VIDEO]
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Customer experience
Watch Skipton Building Society, Nationwide Building Society, Salesforce and an Independent Industry Expert discuss how COVID-19 has impacted customer engagement with banks, ensuring personalisation in a digital only environment, using AI to observe customer interactions and tailor engagement, maximising value from data, what COVID-19 has exposed about financial inclusion and more.
On-demand webinars
The changing face of customer conversations in financial services
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Customer experience, Digital transformation
Hear from a panel of experts from AXA, Starling Bank, AIB and Accenture as they discuss balancing human and digital touchpoints in CX.
On-demand webinars
Preparing for the next phase of digital wallet disruption in a mobile-led era [VIDEO]
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Payments
Watch Vipps, Danske Bank, Virgin Money and Feedzai share how to offer fast, frictionless and secure payments, and discuss how value-added offerings may become central to digital wallet success.
On-demand webinars
Leading with empathy to overcome global disruption in banking [VIDEO]
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Operational effectiveness & workforce
Watch NatWest Bank, Virgin Money, Rathbone Brothers and Salesforce discuss how empathy can be incorporated throughout your business, how trust can be strengthened during times of crisis, and how you can support your workforce during times of change.
Webinar Summaries
Unlocking the power of data-driven banking [Summary]
HSBC, Santander, Lloyds Banking Group and SAS UK & Ireland discuss how to harness the full potential of data to transform your customer offering and real-time interactions. Read more now!
Reports
MoneyLIVE Report 2020
What will be next for the banking industry? Download the MoneyLIVE Future of Retail Banking Report 2020 to understand how the industry is set to change!
On-demand webinars
Unlocking the power of data-driven banking [VIDEO]
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Data analytics & IoT
Hear from HSBC, Santander, Lloyds and SAS to discover how to harness the full potential of predictive and prescriptive analytics to transform your customer offering. Watch the full discussion!
On-demand webinars
Are you ready for the new LIBOR-less era? [VIDEO]
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Payments, Policy, regulation & compliance
The discontinuation of LIBOR is approaching fast…how is your organisation tackling this transition? Watch experts from Barclays, Investec, LIBOR Oversight Committee and DocuSign share their insights on how to best prepare.
Webinar Summaries
Are you ready for the LIBOR-less era? [Summary]
Read how Barclays, Investec, LIBOR Oversight Committee and DocuSign transition to a LIBOR-free economy and accelerate in the change. Read more now!
Videos
Fintech Session Showreel
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FinTech innovation
Shining a spotlight on all things FinTech, we’re proud to endorse the latest rising stars in the banking industry at our MoneyLive Summit.
Videos
Changing Business Models to fit the Open Banking Era
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Open banking & API economy
From 2019’s MoneyLIVE Summit, key players took stage at our Leaders’ Forum to answer burning questions facing the Banking Industry and provide a blueprint for the future regarding Open Banking.
Videos
Openway and the next generation of payments innovation
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Payments
From 2019’s MoneyLIVE Summit, hear from Julian Farley, Head of New Business at Openway on exploring the next generation of payments innovation and what’s next in the banking industry.
Videos
Uncovering the future of banking for SMEs and self employed customers
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Customer experience, Lending
Discover the future of banking for SMEs and self-employed customers with Oak North Bank, BNP Paribas & Trezeo.
Videos
Interview: Josh Bottomley, Global Head of Digital at HSBC
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Digital transformation
Hear from the Global Head of Digital at HSBC on how banks successfully balance the adoption of new technologies with employee development to drive change?
Videos
Interview: Deepak Sharma, Chief Digital Officer at Kotak Mahindra
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Customer experience, Digital transformation
Watch our exclusive interview with the Chief Digital Officer of Kotak Mahindra and find out the differences between the UK and Indian banking markets.
Videos
Interview: Caecilia Chu, Co-Founder and CEO at YouTrip
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Customer experience
Fintech startup YouTrip are changing the game in the South East Asia. Hear how they are improving the modern banking experience now
Videos
Interview: Brit Blakeney Anghelakis, Executive Director, Head of Innovations & Ecosystems at DBS
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Digital transformation, FinTech innovation
How is DBS Bank keeping pace with the changing banking landscape? Watch our interview with their Head of Innovations & Ecosystems now.
Videos
Interview: Eleni Coldrey, Business Development Director, EMEA at Equinix
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Data analytics & IoT
We caught up with Equinix to cover the most pressing issues in banking now including financial risks, the open finance ecosystem and the potential of data. Watch the interview now!
On-demand webinars
Preparing for and Capitalising on ISO 20022 [VIDEO]
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Data analytics & IoT, Financial crime, fraud & security, Policy, regulation & compliance
Discover the benefits ISO 20022 can bring about for your organisation with HSBC, Swift and FIS. Watch the panel discussion now!
