WEBINAR

The future of CX in banking: towards end-to-end digital experiences

Harnessing the power of data, omni-channel and the human touch to enhance digital CX

In today’s post-pandemic world with high demand for digital services, the key is to create seamless customer experience across multiple digital channels.

Experiences with BigTech mean that customers increasingly expect end-to-end digital CX. So, how can banks deliver against these expectations and stay ahead of the competition?

Watch to gain insights on:

How banks can respond to the demand for a seamless customer journey across SMS, web and voice
The opportunities for banks to personalize and engage through their digital offering
Staying competitive by offering secure applications for onboarding, KYC collection, and more

Meet the panel

Harman Johal, Senior Vice President, Market Leader – Texas & Illinois, US Bank
Pat Saad, Senior Vice President, Consumer Digital, Fifth Third Bank
Christian Ruppe, Chief Innovation Officer, SVP, Colony Bank

In partnership with:

This broadcast is sponsored by Airkit

Airkit simplifies how real-time customer experiences are made, with a CX Automation Platform that integrates with existing systems. This turns any team into builders of digital journeys that truly engage customers. Leading Fortune 500 and digital-first businesses in Insurance use Airkit to drive growth with digital consumers, accelerate revenue, improve customer experience and reduce inefficiency.

To learn more, visit www.airkit.com/