WEBINAR
Surviving seismic shocks: strategies to triumph in a new banking era
Reprioritising digital investment in the age of uncertainty
Volatility now defines our world and more disruptive shifts are on the horizon, from generative AI to continued economic uncertainty.
It’s time for global banking and lending leaders to do some strategic soul searching, harnessing new technologies to enable the industry to take on BigTech and thrive in the expanding world of digital ecosystems.
While some are opting to limit spending and cut costs, this webinar explores the imperative for banks and lenders to prioritise digital investment, keep up with competition and deliver CX excellence to a customer base in need of a helping hand.
Watch to gain insight on:
- Surviving seismic shifts: understanding the shock factors currently impacting operational priorities.
- Customer conscious: defining the new CX benchmark alongside
- Consumer Duty to gain the competitive advantage
- How to empower and reskill talent to harness the benefits of your digital investment
Meet the panel
Stuart Cummins, Managing Director & Executive Head, Nedbank Private Wealth
Frances Haque, Chief Economist, Santander
James Longstaff, Head of Innovation and Delivery, Shawbrook Bank
Karen Oakland, VP Financial Services Marketing, Smart Communications
Aman Virk, Senior Customer Transformation Director, Salesforce
In partnership with:
This broadcast is sponsored by Salesforce
About Salesforce
Salesforce, the global CRM leader, enables companies to connect to their customers in a whole new way. With its innovative Customer Success Platform, Salesforce sets the global standard for customer relationship management, engagement, and intelligence by integrating sales, service, marketing, community, analytics, IoT, and app development in a trusted cloud for businesses of every size and industry.
For more information, visit www.salesforce.com.
About Smart Communications
Smart Communications enables banks, lenders and other financial services institutions to transform the way they engage with customers, advisors and intermediaries for a digital-first world. From new account opening and onboarding to account and loan services, the Smart Communications Conversation Cloud™ platform makes it easier for financial institutions to deliver a personalized, frictionless experience that’s both compliant and promotes their brands, whether clients prefer to interact via digital or print channels. Financial institutions around the world see results measured in increased wallet share and loyalty, faster time to market, greater efficiency, and reduced compliance risks. Smart Communications is headquartered in the UK and serves more than 650 customers from offices located across North America, Europe, and Asia Pacific, including all of the G15 investment banks. In 2022, the company was named in the IDC FinTech Rankings and in the WeathTech100 list.
Learn more at www.smartcommunications.com/industry-solutions/financial-services/
Financial IT is a digital platform for multimedia and editorial content, rankings and overviews of major industry events. Financial IT magazine is published throughout the year in digital form. Financial IT magazine is available in print form at major trade events through our media partnerships.
We believe that our competitive edge comes from our established relationships with financial IT companies and institutions, the breadth of the solutions described and the quality of content. Financial IT provides a detailed map of the everchanging space where the IT provider sector meets the broadly defined financial services sector.
Visit our website: www.financialit.net
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