Strengthening the customer relationship in banking

Damian Parker brings over 17 years of experience in the Banking and Financial Services sector, with a deep passion for transforming customer communication experiences. As the leader of the Banking and Financial Services division at Quadient, a global leader in Customer Communications Management (CCM) and Customer Experience Management (CXM) solutions, Damian works with clients and partners to design, manage, and deliver personalised, connected, and compliant omni-channel communications from a single, centralised platform.

Damian helps organisations optimise customer journeys by leveraging Quadient’s award-winning cloud-based tools, which integrate both digital and physical interactions. His focus is on enhancing customer satisfaction and engagement, increasing agility in response to market changes, reducing costs to serve, and ultimately minimising customer churn. Through his expertise and leadership, Damian continues to drive innovation and improvement in customer experience across the financial services industry.