
Satisfying Gen Z: preparing for the next phase of innovation and expectation
Where will Gen Z’s expectations go next and how can banks keep pace?
23 July | 11am ET | 4pm BST | Online
Panellists include:

Saira Khan
Saira Khan is the Head of Innovation and Partnerships for First Direct Bank(HSBC), was recognised in Innovate Finance ‘Women in FinTech Powerlist 2023 & 2022’. Having led the creation of innovation teams and centres in the United Kingdom, Asia, and the United States, while building and testing data management and open banking through global hackathons, she has developed a unique vision and reputation for being a catalyst for transformation around the world on leading deliveries with commercial impact. She is known as a key connector and championing moves towards a digital-first culture, enabling greater collaboration and connectivity between startups and corporations with proven results. While her passion and advocacy for change sets her apart from her peers in the finance sector, it is her work mentoring and supporting global talent in Africa, Asia, and the United States that drives Saira as she focuses and champions efforts around diversity, inclusion, education, and sustainability.


Pat Saad


Hannah Hingston


Cindy Griffin
About Smart Communications
Smart Communications is a leading technology company focused on helping businesses engage in more meaningful customer conversations. Its Conversation Cloud™ platform uniquely delivers personalized, omnichannel conversations across the entire customer experience, empowering companies to succeed in today’s digitalfocused, customer-driven world while also simplifying processes and operating more efficiently.
Smart Communications is headquartered in the UK and serves more than 650 customers from offices located across North America, Europe, and Asia Pacific. Smart Communications’ Conversation Cloud platform includes the enterprise-scale customer communications management (CCM) power of SmartCOMMTM, forms transformation capabilities made possible by SmartIQTM and the trade documentation expertise of SmartDXTM. In 2021, the company acquired Assentis, a leading European software solutions provider specializing in customer communications management (CCM) with a focus on the financial services industry.
To learn more, visit smartcommunications.com.