Satisfying Gen Z: preparing for the next phase of innovation and expectation

Where will Gen Z’s expectations go next and how can banks keep pace?

23 July | 11am ET | 4pm BST | Online​

Panellists include:

Saira Khan

Head of Innovation and Partnerships
First Direct (HSBC)
Pat Saad

Pat Saad

Senior Vice President, Consumer Digital
Fifth Third Bank
Hannah Hingston

Hannah Hingston

Customer Propositions Director
Lloyds Banking Group
Cindy Griffin

Cindy Griffin

Financial Services Vertical Marketing Specialist
Smart Communications

About Smart Communications

Smart Communications is a leading technology company focused on helping businesses engage in more meaningful customer conversations. Its Conversation Cloud™ platform uniquely delivers personalized, omnichannel conversations across the entire customer experience, empowering companies to succeed in today’s digitalfocused, customer-driven world while also simplifying processes and operating more efficiently.

Smart Communications is headquartered in the UK and serves more than 650 customers from offices located across North America, Europe, and Asia Pacific. Smart Communications’ Conversation Cloud platform includes the enterprise-scale customer communications management (CCM) power of SmartCOMMTM, forms transformation capabilities made possible by SmartIQTM and the trade documentation expertise of SmartDXTM. In 2021, the company acquired Assentis, a leading European software solutions provider specializing in customer communications management (CCM) with a focus on the financial services industry.

To learn more, visit smartcommunications.com.

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