THREE-PART WEBINAR SERIES

Next-Gen Customer Experience in Financial Services

This three-part series brings together the industry’s leading voices to share both their short and long term plans for tackling key customer pain points. Hear how the industry’s current and future leaders are addressing increasingly business-critical issues, including boosting customer trust and loyalty; designing a winning self-service journey; reaching deeper levels of personalisation and adding greater value than ever before; overcoming data challenges and wrestling with legacy, and of course, upping the anti in an increasingly open landscape.

EPISODE 1

Building customer trust: towards a purpose-led future

Reducing churn and fostering loyalty: rewriting the reputation of financial services providers

Barclays’ CEO and Hiscox’s Chief Claims Officer shared their visions for pivoting to changing customer needs, competing in an open landscape and the role that your companies’ values and purpose will play. Subscribe to catch up on the episode.

EPISODE 2

Self-service automation

Turning clunky user journeys into seamless experiences: ensuring ease of use and better customer outcomes

The UK’s first digital lender shares their tips on how you can maximise the returns from AI and automation to deliver for customers in a faceless environment during the moments that really matter.

EPISODE 3

Personalising at scale: overcoming the paradox

Scaling hyper-personalisation: navigating the regulatory, ethical and technical concerns

Hear from the FCA’s first ever Chief Data, Information & Intelligence Officer on how you can ensure transparency, fairness and privacy at all levels and get the latest from our expert panel on how the steps they’re taking to drive scalable and actionable data strategies.

About Smart Communications

Smart Communications is a leading technology company focused on helping businesses engage in more meaningful customer conversations. Its Conversation Cloud™ platform uniquely delivers personalized, omnichannel conversations across the entire customer experience, empowering companies to succeed in today’s digital-focused, customer-driven world while also simplifying processes and operating more efficiently. Smart Communications is headquartered in the UK and serves more than 650 customers from offices located across North America, Europe, and Asia Pacific. Smart Communications’ Conversation Cloud platform includes the enterprise-scale customer communications management (CCM) power of SmartCOMMTM, forms transformation capabilities made possible by SmartIQTM and the trade documentation expertise of SmartDXTM.In 2021, the company acquired Assentis, a leading European software solutions provider specializing in customer communications management (CCM)with a focus on the financial services industry.

To learn more, visit smartcommunications.com

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