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Banks in North America are in a digital race to capture the loyalty and engagement of increasingly demanding customers. This webinar explores how banks can leverage open banking, opti-channel strategies and AI to deliver exceptional customer experiences in a digital-first world.
Watch to gain insights on:   
- How banks can meet evolving customer expectations in a digital, AI-driven era
- What makes the ultimate digital app and how to get there
- How to use self-service automation to transform customer experience
- The key success factors in using AI analytics to drive personalization and new service offers
- How to successfully integrate physical and digital channels
- From new competitors to customer expectations: how are banking CX standards being redefined?
- Advancing digital self-service: who is leading the way and what’s next?
- Opti-channel strategies: bridging digital and physical for seamless, frictionless interactions
- Open banking imperatives: where do the main opportunities and challenges lie?
- Leveraging AI decisioning: the potential for higher-level personalization and new service offers
- Automation: how far to go, the keys to STP and how to seamlessly integrate the human factor
- Feeding the machine: advancing data management and processing for the era of AI
- Retail vs business banking: where are the similarities and where are the differences?
Panelists include:
Lei Han
Vineeth Subramanyam
Pam Hymel
Shashank Saurabh
Natalie Pallotta
About FIS
FIS is a leading provider of technology solutions for financial institutions and businesses of all sizes and across any industry globally. We enable the movement of commerce by unlocking the financial technology that powers the world’s economy. Our employees are dedicated to advancing the way the world pays, banks and invests through our trusted innovation, absolute performance and flexible architecture. We help our clients use technology in innovative ways to solve business-critical challenges and deliver superior experiences for their customers. Headquartered in Jacksonville, Florida, FIS ranks #241 on the 2021 Fortune 500 and is a member of Standard & Poor’s 500® Index. To learn more, visit www.fisglobal.com.
