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Banking in the generative AI era

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AI & robotics, Customer experience, Digital transformation, Operational effectiveness & workforce, Policy, regulation & compliance

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Article

Beyond the buzzwords: practical strategies for implementing Generative AI in banking

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AI & robotics, Customer experience, Digital transformation, Operational effectiveness & workforce

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Connecting with the customer: CX strategy with ING

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Customer experience

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Consumer Duty: No Pain, No Gain

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Customer experience, Policy, regulation & compliance

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Contextual finance: cutting to the chase

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Customer experience

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Customer behaviour analytics: staying in tune with seismic shifts

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Customer experience, Data analytics & IoT

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Customer expectations in today’s roaring twenties

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Customer experience, Digital transformation

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On-demand webinars

Delivering excellence for vulnerable customers in banking and insurance

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Customer experience

From exploring the impact on product and service design, to considering the human touch in digital communication and utilising AI in the identification process, this discussion will provide you with the tools needed to supercharge your vulnerable customer strategy and provide a seamless experience for all.

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Fighting fraud with trust: on the case with Linus Fugl

In this episode of the MoneyLIVE Podcast, we’ll be hearing from Linus Fugl (Senior Vice President – Financial Crime, Dankse Bank) on building and maintaining trust in the face of an ever-evolving fraud landscape.

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17 Jan 2024

Direct, digital, embedded: digital banking strategies for today and tomorrow

Online

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Gen-AI in action, ft N26

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AI & robotics, Digital transformation, Operational effectiveness & workforce

In this episode of the MoneyLIVE Podcast, we’ll be hearing from Jean-Pierre Sleiman (Head of Digital Operations, N26) on how generative AI is impacting banks – from employees to innovation

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TopicCustomer experience

Banking in the generative AI era

Beyond the buzzwords: practical strategies for implementing Generative AI in banking

Connecting with the customer: CX strategy with ING

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Customer experience

Consumer Duty: No Pain, No Gain

Contextual finance: cutting to the chase

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Customer experience

Customer behaviour analytics: staying in tune with seismic shifts

Customer expectations in today’s roaring twenties

Delivering excellence for vulnerable customers in banking and insurance

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Customer experience

Stay in the loop.

TopicCustomer experience

Banking in the generative AI era

Beyond the buzzwords: practical strategies for implementing Generative AI in banking

Connecting with the customer: CX strategy with ING

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Consumer Duty: No Pain, No Gain

Contextual finance: cutting to the chase

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Customer behaviour analytics: staying in tune with seismic shifts

Customer expectations in today’s roaring twenties

Delivering excellence for vulnerable customers in banking and insurance

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Fighting fraud with trust: on the case with Linus Fugl

Direct, digital, embedded: digital banking strategies for today and tomorrow

Online

Gen-AI in action, ft N26

Stay in the loop.

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Customer experience

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Customer experience

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Customer experience