Will is responsible for providing expertise in multichannel customer engagement and digital customer experience. Will works with leading companies to help them better understand customer interactions across multiple channels and deliver compelling, personalised and targeted customer experiences that deliver the right business outcomes and measurable ROI.

Will joined OpenText via acquisition from HP in 2016. Previously, he worked for Amazon’s Merchant Services division, leading teams driving recruitment of key retailers to Amazon’s 3rd party retail channel (“Amazon Marketplace”), adoption of Amazon’s outsourced logistics services, and launched Amazon Webstore, Amazon’s SaaS-based, white-label ecommerce platform.