Tom Evers

Applied AI & Chatbot Analytics, ING Belgium

Tom Evers is a conversation AI expert at ING Belgium. With a passion for applied data science, Tom and his team are constantly searching for ways to improve customer interaction via conversational agents (chatbots / callbots) and to improve operational excellence (e.g. via document classification). Tom and his team are one of the pioneers in implementing DialogFlow in close collaboration with Google.


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