Serkan Ulgen graduated from Bilkent University, Ankara B.S. Industrial Engineering Program in 1998. After his graduation, he began his career at BENKAR Consumer Financing and Credit Card Services. In 2001, Ulgen joined Yapı Kredi and took several responsibilities in Retail Banking and Card Payment Systems. He also took his MBA degree from Bogaziçi University in 2005.

He is serving as the Retail Banking and Card Payment Systems EVP since July 2017.

He is also the Member of the Board of Interbank Card Center (BKM) representing Yapı Kredi since January 2010 and Chairman of the Board of BKM since March 2016.