Recognized by leading customer focused mindset and LEAN methodology in banking sector over 10 years in a company that is internationally active in 9 countries, has around 500 employees and 133 000+ customers, makes 17% of ROE and which portfolio has grown 339% in past 7 years. Work achievements: customers loyalty growth of the bank +96%; +25% customer purchases because of positive word of mouth; 500+ employees trained on LEAN. 
Skilled in Customer Experience, Strategy, Customer Service, Quality Assurance, Operational Excellence, Knowledge Improvement, Risk, Processes, Products and Services management. LEAN knowledge, Learning and Development.  
 In addition to Master´s Degree from University of Tartu (cum laude), obtained the certified LEAN Six Sigma Black Belt level and EMCC Accredited Coach/Mentor at Master Practitoiner level.