Recognized by leading customer focused mindset and LEAN methodology in banking sector over 10 years in a company that is internationally active in 9 countries, has around 500 employees and 133 000+ customers, makes 17% of ROE and which portfolio has grown 339% in past 7 years. Work achievements: customers loyalty growth of the bank +96%; +25% customer purchases because of positive word of mouth; 500+ employees trained on LEAN.Â
Skilled in Customer Experience, Strategy, Customer Service, Quality Assurance, Operational Excellence, Knowledge Improvement, Risk, Processes, Products and Services management. LEAN knowledge, Learning and Development. Â
 In addition to Master´s Degree from University of Tartu (cum laude), obtained the certified LEAN Six Sigma Black Belt level and EMCC Accredited Coach/Mentor at Master Practitoiner level.Â
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