Mārtiņš Bērziņš is experienced digital business development leader, skilled in Mobile, User Experience, Agile, Strategy and Innovative Thinking. Prior Citadele bank created first licensed payment institution in Latvia. Joined Citadele in 2017 and for last 7 years Mārtiņš has led all digital channel development at Citadele focussing on mobile banking and Customer Experience development. Since August 2020 Mārtiņš is Head of Digital Customer Experience and Deputy Business Development.