Lyndsey, as an Operational leader, has spent 20 years in Financial services and has a passion for creating customer centered servicing. Lyndsey has the pleasure of leading Monzo’s Operational team who proudly claim number 1 spot for customer satisfaction in the UK for a banking product. Lyndsey’s goals are maturing that service, in a scalable way, that allows Monzo to diversify its products offered to customers. Prior to Monzo, she spent 18 years at Capital One UK.