Louis joined DBS Bank in December 2009. He now heads a team that is focused on the bank’s key customer-facing self-service digital channels in Singapore. These include the bank’s public websites, internet banking and mobile banking platforms, the iWealth app, marketplaces, chatbots, and more.

He is also responsible for defining and driving the overall digital strategy and roadmap for the bank in Singapore, which includes leading digital transformation and innovation efforts. His team also looks at the bank’s Digital Value Capture program and other proprietary digital frameworks for the bank’s consumer banking business here in Singapore.