Aman is a Customer Transformation Senior Director at Salesforce. She supports the Financial Services sales team as a trusted industry advisor, helping to shape the go-to-market strategy, building partnerships across strategic accounts and driving innovation and digital transformation projects with financial institutions. Aman has over 20 years cross-industry experience in operational, compliance and customer experience roles, and her last role was leading the Assurance function at Monzo Bank, building their complaints, quality assurance and vulnerable customers policy and functions.