Since its emergence in early 2023, Generative AI has been at the forefront of strategic conversations across multiple industries, with banking and payments being no exception. With economists expecting $20 trillion added to global GDP by 2030, financial institutions are now doubling down on new Generative AI pilots and ramping up investment. However, preparing for the Generative AI scale-up is not without its challenges. From attracting talent and upskilling employees, to readying data and infrastructure, to identifying which pilots to prioritize, this roundtable will explore and contrast the various strategies deployed by banks and payments providers in North America.
Attend to gain insights on:
- How financial institutions are already harnessing Generative AI and which areas are being prioritized
- How to effectively assess internal capabilities and ready systems for Generative AI
- How to attract future talent and close the skills gap internally
- From tech and business alignment to change management: how to successfully scale up Generative AI applications
Welcome and participant introductions
Scene Setter | Unpacking BankUnited’s Generative AI journey to date: what now, where next?
Discussion:
- From chatbots to hyper-personalization: exploring current use-cases for Generative AI
- Innovating with direction: what areas are being prioritized to capture material value?
- Towards a common goal: how can FIs ensure alignment between tech and business?
- Assessing internal capabilities: how are banks bridging the AI skills gap?
- From change management to strategic alignment: practical considerations for Generative AI scale-up
- Navigating the risks and pitfalls of Generative AI: what are the key lessons learned to date?
- Avoiding hallucinations and securing trust: how are banks thinking about (and addressing) the risks with Generative AI?
- Ensuring sustained growth in Generative AI innovation: where should FIs invest next?
Closing remarks
(60 minutes)
Speaker:
Michael Lehmbeck, Chief Technology Officer, BankUnited
As BankUnited’s Chief Technology Officer (CTO) Michael Lehmbeck works as a technology advocate and enabler for both his internal to the Bank and external customers. With over twenty-five (25) years of Information Technology (IT) related experience across various Banks and Financial Institutions (FIs), Michael is well-versed with the rigorous regulatory, security, and audit requirements associated within the industry. Having served in various technology and security roles ranging from Software Development, Network & Security Engineering, Data Engineering & Administration, Enterprise Architecture, etc. over that time to his current role as CTO. Michael has helped lead various digital transformation/modernization efforts ranging from full-scale Cloud migration and adoption efforts, Application & Customer Experience Modernization (across various channels – mobile, web, branch), Payment Infrastructure Modernization, Data Enablement (through the vestiges of self-service data analytics), Hyper Automation (whether through IaC, RPA, and now the advent of AI), Core Modernization, Open Banking (through the adoption of APIs), etc. all while ensuring that the technology brings value to the organization.
Moderator:
Alvin Huang, Financial Services Specialist for Worldwide Business Development, Amazon Web Services
Alvin Huang is a Financial Services Specialist for Worldwide Business Development at Amazon Web Services with a focus on artificial intelligence and machine learning. He has over 20 years of experience in the financial services industry, and prior to joining AWS, he was an Executive Director at J.P. Morgan Chase & Co. where he managed the North America and Latin America transaction surveillance teams and led the development of global trade surveillance. In his spare time, Alvin is a part-time lecturer for Rutgers University’s Mathematical Finance Master’s program.
Request an invitation
This roundtable is designed for senior figures working across banking and financial services.
Fill in this short form if you meet the above criteria and would like to participate in the discussion on 16 September. All invitation requests will be vetted and approved (or declined) by the organiser.
About AWS
AWS is a pioneer at the intersection of financial services and technology, enabling our customers to optimize operations and accelerate innovation through the broadest set of services and partner solutions – all while adapting to ever-changing regulations. Thousands of financial services firms, from the fastest-growing Fintechs to systemically important financial institutions, are redefining their future on AWS.
To learn more, visit https://aws.amazon.com/
