Since its emergence in early 2023, Generative AI has been at the forefront of strategic conversations across multiple industries, with banking and payments being no exception. With economists expecting $20 trillion added to global GDP by 2030, financial institutions are now doubling down on new Generative AI pilots and ramping up investment. However, preparing for the Generative AI scale-up is not without its challenges. From attracting talent and upskilling employees, to readying data and infrastructure, to identifying which pilots to prioritize, this roundtable will explore and contrast the various strategies deployed by banks and payments providers in North America.
Attend to gain insights on:
- How financial institutions are already harnessing Generative AI and which areas are being prioritized
- How to effectively assess internal capabilities and ready systems for Generative AI
- How to attract future talent and close the skills gap internally
- From tech and business alignment to change management: how to successfully scale up Generative AI applications
Welcome and participant introductions
Scene Setter | Unpacking OMB Bank’s Generative AI journey to date: what now, where next?
Discussion:
- From chatbots to hyper-personalization: exploring current use-cases for Generative AI
- Innovating with direction: what areas are being prioritized to capture material value?
- Towards a common goal: how can FIs ensure alignment between tech and business?
- Assessing internal capabilities: how are banks bridging the AI skills gap?
- From change management to strategic alignment: practical considerations for Generative AI scale-up
- Navigating the risks and pitfalls of Generative AI: what are the key lessons learned to date?
- Avoiding hallucinations and securing trust: how are banks thinking about (and addressing) the risks with Generative AI?
- Ensuring sustained growth in Generative AI innovation: where should FIs invest next?
Closing remarks
(60 minutes)
Speakers:
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This roundtable is designed for senior figures working across banking and financial services.
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