Agentic AI has the potential to deliver autonomous, adaptive and proactive solutions that could reshape customer experiences. As customer journeys become more intent-driven, banks must pinpoint the most fruitful use cases to meet customers where they are, remove friction and add value in the journey.
This roundtable will delve into the transformative potential of agentic AI, the actionable and cross-industry use cases in banking to-date, as well as the realities of creating agentic workflows and user journeys.
Attend to gain insights on:
- The potential of agentic AI and the cross-industry use cases in banking
- The future of proactive, personalised, autonomous support for customers
- The considerations when developing agentic workflows and end-to-end customer journeys
Welcome and participant introductions
Discussion:
- The current state of play: how is agentic AI transforming banking servicing capabilities?
- From home-buying to travel planning: where will agentic AI have the biggest impact?
- Open banking x open finance x agentic AI: envisioning the future of personalised, multi-industry services
- Towards a fully automated customer journey: using agentic AI to orchestrate end-to-end processing
- Assessing internal capabilities: how are banks bridging the AI skills gap?
- Ensuring capabilities are delivering outcomes for all customers, from those that are underserved to retirees
- Forming the business case for agentic AI: how to demonstrate ROI and business value
Closing remarks
(60 minutes)
Request an invitation
This roundtable is designed for senior figures working across banking and financial services.
Fill in this short form if you meet the above criteria and would like to participate in the discussion on 10 March. All invitation requests will be vetted and approved (or declined) by the organiser.
About AWS
AWS is a pioneer at the intersection of financial services and technology, enabling our customers to optimize operations and accelerate innovation through the broadest set of services and partner solutions – all while adapting to ever-changing regulations. Thousands of financial services firms, from the fastest-growing Fintechs to systemically important financial institutions, are redefining their future on AWS.
To learn more, visit https://aws.amazon.com/.
