A shift in strategy: SME lending for the next digital age

From regulatory change to the competitive landscape: digitally transforming lending strategies

5 December |  3PM GMT | Online

From the Basel 3.1 amendments earlier this year, to economic impacts on SME financing, the SME lending landscape is experiencing a series of seismic shifts. While the end of post-pandemic SME financial aid heralds a new era of heightened demand, the imminent tightening of lending regulation forecasts a decrease in loan availability.

As a result, over half the SME lending market is now in the hands of challenger and specialist banks, who offer customers speedy, seamless and fully digital loan origination at affordable rates. The question is, how can traditional banks step up to the mark to deliver next level SME lending experiences to keep up with the competition?

What we will explore

1. Assessing the current play regarding SME lending in today’s turbulent economic environment.

2. Navigating capital adequacy: how are regulatory changes going to impact SME lenders?

3. The new CX benchmark: what digital expectations must banks meet in their lending offerings?

4. From product structuring to accurate credit risk assessments: strategies for today’s SME lending paradigm.

The Customer Revolution In-person Roundtable


5 December | 3PM GMT
75 minutes
Welcome and participant introductions

Scene setter | The current state of affairs: assessing the current SME lending landscape

Discussion: A shift in strategy: SME lending for the next digital age

  • Evaluating the economic landscape: navigating today’s turbulent environment and impact on SME loan availability.
  • Basel 3.1: uncovering the changes to capital adequacy and impact on SME lending strategies.
  • Gearing up for loan demand increase: from digital signatures to online approvals, how can banks prepare?
  • Enhancing digital experiences: what new expectations do customers have and how can banks meet them?
  • Digitally transforming the lending process: evaluating the potential of digital signatures, automation and more.
  • From applications to approvals: how can the SME onboarding process be streamlined?
  • Being the business banking partner of choice: how can banks add value to existing lending and banking propositions? What services do SMEs need most?

Closing remarks

Request an invitation

This roundtable is designed for senior figures working across banking and financial services.

Fill in this short form if you meet the above criteria and would like to participate in the discussion on 5 December. All invitation requests will be vetted and approved (or declined) by the organiser.

Backbase logo

About Backbase

Backbase enables banks to break free from the constraints of legacy IT systems and embrace a new-generation engagement banking platform.

Our whitelabel platform enables banks to gradually replace or decompose disparate legacy systems and construct a modern journey orchestration architecture around customer needs. These incremental changes allow banks to streamline business critical customer journeys across all touch points while eliminating silos and empowering both customers and employees at their unique pace and priority.

Furthermore, a unique “buy plus build” operating model enables banks to gain speed and flexibility, allowing them to accelerate in their modernization journey. Adopting powerful out-of-the-box platform features and customer journeys into their existing tech ecosystem, enables banks to start delivering immediate value. At the same time the platform’s capability to coexist in open polyglot architectures gives developers the freedom and flexibility to build unique, differentiating value, rather than building the basic functionalities from scratch.

With Backbase, banks can truly unlock the potential of customer-centricity and lead the way in shaping the future of banking. We help banks re-architecting banking around their customers through omni-channel engagement orchestration.

For more information please visit https://www.backbase.com/