The future of CX in banking: towards end-to-end digital experiences

Harnessing the power of data, omni-channel and the human touch to enhance digital CX

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In today’s post-pandemic world with high demand for digital services, the key is to create seamless customer experience across multiple digital channels.

Experiences with BigTech mean that customers increasingly expect end-to-end digital CX. So, how can banks deliver against these expectations and stay ahead of the competition?

Attend to gain insights on:

  • How banks can respond to the demand for a seamless customer journey across SMS, web and voice
  • The opportunities for banks to personalize and engage through their digital offering
  • Staying competitive by offering secure applications for onboarding, KYC collection, and more

Panellists confirmed

Harman Johal - MoneyLIVE

Harman Johal

Senior Vice President, Market Leader - Texas & Illinois, US Bank

Pat Saad, SVP, Head of Consumer Digital at Fifth Third Bank

Pat Saad

Senior Vice President, Consumer Digital, Fifth Third Bank

Christian Ruppe, Chief Innovation Officer, SVP Colony Bank

Christian Ruppe

Chief Innovation Officer, SVP, Colony Bank

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About Airkit

Airkit simplifies how real-time customer experiences are made, with a CX Automation Platform that integrates with existing systems. This turns any team into builders of digital journeys that truly engage customers. Leading Fortune 500 and digital-first businesses in Insurance use Airkit to drive growth with digital consumers, accelerate revenue, improve customer experience and reduce inefficiency.

To learn more, visit www.airkit.com/