The future of CX in banking: towards end-to-end digital experiences

Harnessing the power of data, omni-channel and the human touch to enhance digital CX

Now available to watch on-demand

In today’s post-pandemic world with high demand for digital services, the key is to create seamless customer experience across multiple digital channels.

Experiences with BigTech mean that customers increasingly expect end-to-end digital CX. So, how can banks deliver against these expectations and stay ahead of the competition?

Attend to gain insights on:

  • How banks can respond to the demand for a seamless customer journey across SMS, web and voice
  • The opportunities for banks to personalize and engage through their digital offering
  • Staying competitive by offering secure applications for onboarding, KYC collection, and more

Hear from our expert panel:

Harman Johal, Senior Vice President, Market Leader – Texas & Illinois, US Bank

Pat Saad, Senior Vice President, Consumer Digital, Fifth Third Bank

Christian Ruppe, Chief Innovation Officer, SVP, Colony Bank

Produced in partnership with:

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