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The future of autonomous self-service in banking

Leveraging the power of intelligent automation to transform self-service experiences in banking





This webinar will bring together senior leaders in banking to shed light on how automation, self-service design and AI can be used to optimise autonomous user experiences in a digital-first era.


Anthony Flack, Santander UK

Anthony Flack

Head of Digital Delivery, Santander UK

Chris Murphy, Lloyds Banking Group

Chris Murphy

Head of Customer Journey Design, Lloyds Banking Group

Craig Wellman, Microsoft, MoneyLIVE Banking Event

Craig Wellman

Director Financial Services, Microsoft

Tiffany Carpenter, SAS UK&I

Tiffany Carpenter

Head of Customer Intelligence, SAS UK & Ireland

  • The autonomous customer: assessing the drivers for self-service
  • What products and services are best suited to self-service automation, and why?
  • Designing the self-service experience: what are the key considerations for the front and back end?
  • Going beyond digital onboarding and card replacements: how can self-service be taken to the next level?
  • Making the leap to intelligent self-service: how can automation, virtual agents and AI be effectively incorporated into existing customer journeys?
  • Knowing when to bring in a human agent: balancing self-service with the human touch
  • Serving a bigger purpose: uncovering the potential of self-service to drive financial inclusion and improve financial wellbeing
Microsoft, MoneyLIVE Banking Event

About Microsoft

Microsoft (Nasdaq “MSFT” @microsoft) enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organisation on the planet to achieve more.

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