Surviving seismic shocks: strategies to triumph in a new banking era

Reprioritising digital investment in the age of uncertainty

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Check out the webinar write-up now

Volatility now defines our world and more disruptive shifts are on the horizon, from generative AI to continued economic uncertainty.

It’s time for global banking and lending leaders to do some strategic soul searching, harnessing new technologies to enable the industry to take on BigTech and thrive in the expanding world of digital ecosystems.

While some are opting to limit spending and cut costs, this webinar explores the imperative for banks and lenders to prioritise digital investment, keep up with competition and deliver CX excellence to a customer base in need of a helping hand.

Watch to gain insight on:


  • Surviving seismic shifts: understanding the shock factors currently impacting operational priorities.
  • Customer conscious: defining the new CX benchmark alongside Consumer Duty to gain the competitive advantage
  • How to empower and reskill talent to harness the benefits of your digital investment

Short on time? Check out the write-up now

Hear from our expert panel:

Stuart Cummins, Managing Director & Executive Head, Nedbank Private Wealth

Frances Haque, Chief Economist, Santander

James Longstaff, Head of Innovation and Delivery, Shawbrook Bank

Karen Oakland, VP Financial Services Marketing, Smart Communications

Aman Virk, Senior Customer Transformation Director, Salesforce

Produced in partnership with:

smart communications logo
Salesforce logo

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