Reframing the role of banks: responding to the conscientious customer

The bank as an enabler of financial wellbeing and positive socio-environmental development in a changing market


This webinar envisions the future of banking as the industry strives to enable positive social and environmental change, while remaining relevant in an increasingly competitive environment.


  • A helping hand in a time of economic and environmental crisis: what are customers principally looking for and how does this vary by demographic?
  • The cost-of-living crisis: what are the key ways banks can help?
  • How can PFM and financial health tools go further? Leveraging open APIs and partnerships
  • From flexible repayments to customised bill management: taking predictive and prescriptive analytics to new heights
  • Meeting the needs of the vulnerable and digitally excluded: where can banks do more?
  • Promoting inclusive experiences: what practical steps can banks take?
  • Making a real environmental impact: where could banks make the biggest difference?
  • New competition, digital ecosystems, purpose: what are the priorities in today’s changing market?
  • Blue sky thinking: envisioning the bank of 2030

Hear from our expert panel:

Fergus Murphy, Group Chief Customer Experience Officer, Virgin Money

Kevin Murphy, Integration and Partnerships Lead, Youth and Families, NatWest Group

Kevin Mountford, Co-Founder, Raisin UK

Jason Hill, Head of Banking & Asset Management & Head of UK FS Strategy, PA Consulting

Produced in partnership with:

FIS logo

Stay in the loop with MoneyLIVE

Subscribe to our newsletter to receive news, insights and special offers.