Reframing the role of banks: responding to the conscientious customer

Discussion:

• A helping hand in a time of economic and environmental crisis: what are customers principally looking for and how does this vary by demographic?
• The cost-of-living crisis: what are the key ways banks can help?
• How can PFM and financial health tools go further? Leveraging open APIs and partnerships
• From flexible repayments to customised bill management: taking predictive and prescriptive analytics to new heights
• Meeting the needs of the vulnerable and digitally excluded: where can banks do more?
• Promoting inclusive experiences: what practical steps can banks take?
• Making a real environmental impact: where could banks make the biggest difference?
• New competition, digital ecosystems, purpose: what are the priorities in today’s changing market?
• Blue sky thinking: envisioning the bank of 2030