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Next-Gen Customer Experience in Financial Services

This three-part series brings together the industry’s leading voices to share both their short and long term plans for tackling key customer pain points. Hear how the industry’s current and future leaders are addressing increasingly business-critical issues, including boosting customer trust and loyalty; designing a winning self-service journey; reaching deeper levels of personalisation and adding greater value than ever before; overcoming data challenges and wrestling with legacy, and of course, upping the anti in an increasingly open landscape.



Building customer trust: towards a purpose-led future


Reducing churn and fostering loyalty: rewriting the reputation of financial services providers

Barclays’ CEO and Hiscox’s Chief Claims Officer shared their visions for pivoting to changing customer needs, competing in an open landscape and the role that your companies’ values and purpose will play. Subscribe to catch up on the episode. 


Self-service automation


Turning clunky user journeys into seamless experiences: ensuring ease of use and better customer outcomes

The UK’s first digital lender shares their tips on how you can maximise the returns from AI and automation to deliver for customers in a faceless environment during the moments that really matter.


Personalising at scale: overcoming the paradox


Scaling hyper-personalisation: navigating the regulatory, ethical and technical concerns

Hear from the FCA’s first ever Chief Data, Information & Intelligence Officer on how you can ensure transparency, fairness and privacy at all levels and get the latest from our expert panel on how the steps they’re taking to drive scalable and actionable data strategies.

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