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Hyperautomation in banking

Leveraging AI-decisioning to supercharge the customer experience

Hyperautomation holds the key to banks delivering fast, relevant and safe experiences across the entire customer journey. Join our panel of banking experts as they discuss how AI-driven decisioning and automation provide the tools to stay ahead of the competition.


Catherine Zhou - MoneyLIVE

Catherine Zhou

Chief Information Officer and Global Head of Venture, Digital Innovation & Partnerships, HSBC

Gerald Pullen, Lloyds Banking Group

Gerald Pullen

Product Owner – Intelligent Automation, Lloyds Banking Group

Johnny Steele, SAS | MoneyLIVE

Johnny Steele

Head of Banking UKI, SAS

Niall Archibald, Microsoft | MoneyLIVE

Niall Archibald

Head of Industry Strategy – Financial Services, Microsoft

  • Why is the integration of AI-enabled decisioning and automation now critical to good banking CX?
  • How can hyperautomation deliver competitive edge in open banking, embedded finance and more?
  • How can AI unlock real-time data for fast, fully individualised, contextual, secure and frictionless experiences?
  • Automating onboarding and loan origination: what are the parameters and how can pitfalls be avoided?
  • From chatbots to process-triggering virtual assistants: how can AI analytics help banks to make the move?
  • Creating hyperautomated processes quickly: the challenge of legacy and the potential of low code/no code
  • Good Governance: how can banks ensure automated decisions are always ethical and fully explainable?
Sponsored by:

SAS logo

About SAS

SAS is making banking simple, safe and rewarding for everyone.  We support banks in treating every customer as an individual.  SAS enables banks to embed real-time intelligence in every interaction, helping them make smarter, faster decisions that transform the customer experience.

  • We use real-time insights and analytics to identify changing consumer behaviours, helping banks respond to unexpected demands.
  • We inject intelligence into every process.  Turn Robotic Process Automation into Intelligent Process Automation.  Make quicker, more intelligent decisions.
  • We help banks gain a deep understanding of customer needs to deliver more meaningful products and services when they are needed most.
  • We support banks in ensuring their customers get the most out of their money with intelligent, informed advice.
  • We remove unconscious bias from decision-making processes to ensure all customers are treated fairly.

Visit the website here

Microsoft Logo - MoneyLIVE banking conference
About Microsoft

Microsoft (Nasdaq “MSFT” @microsoft) enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organisation on the planet to achieve more.

Visit the website here.