How can banks and lenders thrive in the era of uncertainty?

Defining the operational and digital imperatives

Volatility defines our world.


Economic and geopolitical stressors, as well as disruptive innovations like generative AI are presenting unprecedented challenge, risk and opportunities for the global banking and lending industries.


How should financial institutions respond to serial shocks? Should they cut back spending in the face of margin pressure? Or should they prime their operations for future growth with targeted investments?


MoneyLIVE, Smart Communications and Salesforce surveyed 430 senior executives in banking and lending worldwide on how their organisation is responding and redefining the operational and digital imperatives needed to thrive in this era of uncertainty.


Download the infographic now to find the answers!



Sponsored by:

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About Smart Communications

Smart Communications enables banks, lenders and other financial services institutions to transform the way they engage with customers, advisors and intermediaries for a digital-first world. From new account opening and onboarding to account and loan services, the Smart Communications Conversation Cloud™ platform makes it easier for financial institutions to deliver a personalized, frictionless experience that’s both compliant and promotes their brands, whether clients prefer to interact via digital or print channels. Financial institutions around the world see results measured in increased wallet share and loyalty, faster time to market, greater efficiency, and reduced compliance risks. Smart Communications is headquartered in the UK and serves more than 650 customers from offices located across North America, Europe, and Asia Pacific, including all of the G15 investment banks. In 2022, the company was named in the IDC FinTech Rankings and in the WeathTech100 list.

Learn more at

Sponsored by:

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About Salesforce

Salesforce, the global CRM leader, enables companies to connect to their customers in a whole new way. With its innovative Customer Success Platform, Salesforce sets the global standard for customer relationship management, engagement, and intelligence by integrating sales, service, marketing, community, analytics, IoT, and app development in a trusted cloud for businesses of every size and industry.

For more information, visit

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