Generative AI in action: revolutionising onboarding in banking

From ID verification to speed to personalisation: uncovering how generative AI can enhance onboarding experiences

The rise of ChatGPT is marking a new era for financial services. Generative AI is set to transform the face of banking, and when it comes to onboarding, banks are now competing with the seamlessness and speed of BigTech titans where tailored, accurate and human experiences are considered ‘hygiene factors’.


This webinar explores the power of generative AI to revolutionise the onboarding experience for banking customers, from KYC and ID verification to delivering hyper-personalisation through AI-powered chatbots, guidance and more.

Watch to gain insight on:


  • Exploring the current use-cases of generative AI from Chat GPT and bots to intelligent guidance
  • Setting the standard for fast and fail-safe onboarding when banking in a generative AI world
  • Addressing the risks and regulations that come with generative AI in action

Panellists confirmed

Shashank Khare, Lloyd's Banking Group

Shashank Khare

Head of Group Strategy, Lloyds Banking Group

Vinita Ramtri

Vinita Ramtri

Former Global Head, API Standards and Governance, HSBC

James Longstaff, Deutsche Bank

James Longstaff

Vice President - Innovation Network, Deutsche Bank

Russ Cohn, IDVerse

Russ Cohn

General Manager EMEA, IDVerse – An OCR Labs Company

Sponsored by:

IDVerse logo

About IDVerse

IDVerse, an OCR Labs Company helps you quickly scale your business globally. Our fully-automated solution verifies new users in seconds with just their face and smartphone – in over 220 countries and territories with any ID document – without the burden of human intervention.

We empower true identity for people around the world. Through our Zero Bias AI™ technology, we are pioneering the use of generative AI to train deep neural network systems to protect against discrimination on the basis of race, age and gender. We are the first company to achieve 99.99% accuracy in independent lab testing.

Our advancements in Natural Vision Processing (NVP) are enabling machines to autonomously see and perceive as humans, and excel in ways that humans cannot.

IDVerse, an OCR Labs Company is trusted by startups, governments, and global enterprises including HSBC, Vodafone, BMW, Virgin Money, and ANZ for borderless and inclusive identity verification. Founded in Australia in 2018, OCR Labs Global is a Series B venture-backed company with headquarters in London and offices in North America, Asia and Europe.

For more information, visit https://idverse.com/