MoneyLIVE Report 2020

The Future of Retail Banking 

2020’s survey-based report on the future of the retail banking market has arrived.  Over the past 10 years, we’ve seen the industry take banking into the digital landscape, develop use cases for an explosion of new data, ensure compliance with PSD2 and GDPR, innovate payments and take on technological forces such as AI.

This year’s report highlights an array of hot topics, from convenience-driven banking and future engagement channels, to winning over the millennial generation and defining the next phase of open banking innovation – 2020’s edition has it all covered.  The retail banking landscape is evolving rapidly and banks must act quickly to make the most of the arising opportunities.

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