Full steam ahead: meeting rising customer expectations amidst economic uncertainty
In conversation with Kevin Mountford, Co-Founder of Raisin UK
Published: 16 December 2022
By May Moorwood
Digital Content Producer
With changes in ways of working, the gig economy and other socio-economic factors over the last few years, consumer lifestyle has changed massively. Flexibility is now essential when delivering products and services. We spoke to Kevin Mountford, Co-Founder of Raisin UK on how banks should be keeping pace with rising customer demands while navigating an economically challenging environment.
Watch to hear Kevin’s insights on:
- How consumer demands are changing and whether financial institutions are meeting expectations
- How financial products and payments services must improve in response to these changes
- Neobanks, superapps and beyond: which players are ahead of the game, and which are falling behind?
- Maintaining margins in the current economic landscape while innovating at speed: how can banks strike the right balance?
Co-Founder, Raisin UK
Over the last 30 years Kevin has operated in a range of Snr Management & Exec roles and he has been employed by a number of large UK brands including Bank of Scotland, HBoS and Birmingham Midshires, where he was Head of Sales and Marketing for their Savings business. He also spent several years at Moneysupermarket running a number of their ‘Money’ channels and where he established himself as a recognised & respected industry spokesperson working across press, radio & TV In Jan 2011 Kevin founded a start-up consultancy & marketing business; Plan B Funding specialised in assisting banks to raise retail deposits in the UK and wider Euro market. Kevin then led negotiations with Raisin GmbH and a dSept 2017 where he co-founded the Raisin UK business which is now part of one of Europe’s leading Fintech businesses.
Want to hear more from Kevin? Join us at MoneyLIVE Summit on the 8-9 March 2023 in London, where 100+ thought leaders will take to the stage to discuss the industry’s hottest topics!