WEBINAR
Embedded lending and customer experience
Delivering profitable growth through next level digital engagement
45% of loans will be taken out in a non-financial context within just five years.
This webinar brings together a panel of leaders from across the lending and consumer finance industry to discuss how best to prepare.
Discussion: Triumphing in embedded lending – defining your CX strategy
- From BNPL to SME microloans: where will embedded finance bring the greatest growth prospects?
- How can lenders identify the partners and partnership models that are right for them?
- What criteria will potential partners apply when choosing lenders to sell via their platforms?
- What channel capabilities will potential partners and customers consider essential?
- What steps can lenders take to reduce friction and abandonment rates across the customer journey?
- What new forms of personalisation will customers expect across the customer journey, and how do data strategies need to adapt to meet them?
- From behavioural biometrics to real time risk analytics: how can innovations be leveraged to ensure security and compliance in a low-friction lending environment?
- Lending responsibly: how can customer understanding be enhanced, and potential regulator concerns about embedded finance be mitigated?
Hear from our expert panel:
Louisa Murray, SVP, Global Head of Key Accounts and Partners, Railsr
Conrad Ford, Chief Product & Strategy Officer, Allica Bank
Karen Oakland, VP Financial Services Marketing, Smart Communications
Dan McLoughlin, Field Chief Technology Officer EMEA & APAC, OneSpan
Produced in partnership with:
This broadcast is sponsored by Smart Communications & OneSpan.
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