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Keeping customer experience at the heart of fraud and financial crime strategies

Financial crime is on the rise. As perpetrators become increasingly skilled and varied in their approaches, those banks that can optimise the returns from AI-driven customer analytics, stand the greatest chance of staying one step ahead while protecting the customer experience. Hear how Nordea Bank, Lloyds Banking Group, OakNorth Bank and NICE Actimize are working harder than ever before to stop financial criminals in their tracks, all while maintaining a seamless customer experience.

  • Customer experience: how can risk and compliance teams strike the right balance between managing customer risk and reducing customer friction?
  • From digital footprints to consumer behaviours: exploring the potential of new data sources and how far customers are willing to sacrifice privacy in favour of protection
  • Always on AI: leveraging the potential for constant data collection, analysis and monitoring
  • How are advances in AI reducing false positives in the detection of unusual customer behaviour?
  • FRAML: the benefits of a shared, collaborative approach between fraud and AML
  • Evaluating the fraud liability shift and overcoming customer negligence: what’s the endgame for banks?
  • The future of the front line: how will banks counter ever-evolving financial crime threats?

Hear from our expert panel:

Vesa Suvila, Global Fraud Expert, Cards, Nordea

Phil Coole, MLRO Director, OakNorth Bank

David Wright, Senior Manager – Strategy, Group Economic Crime Prevention, Risk Division, Lloyds Banking Group

Adam McLaughlin, Global Head of AML Strategy and Subject Matter Expert, NICE Actimize

Produced in partnership with:

NICE Actimize | Future of Utilities

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