INTERVIEW
Consumer Duty: No Pain, No Gain
Fergus Murphy, Group Chief Customer Experience Officer, Virgin Money
Hear from Fergus Murphy as he digs into the good, the bad and the ugly of consumer duty – what do banks need to deliver on, how can changes make a long term impact and is consumer duty asking a little too much?
Hungry for more insights? Why not join us at MoneyLIVE Summit to gain more insights on the latest trends…